Ask question

What should I do if my Thailand Pass details aren't registered before my flight?

Thailand Pass Visa Issues Travel to Thailand Immigration Help Expat Advice

Feb 5, 2022

3 years ago

ORIGINAL POSTER

Is anyone having issues with Thailand Pass? 

I sent mine off last week, got the email with the confirmation number, logged in & checked my account and now the website says my details aren't registered.

Confused and lil stressed as I fly next week 😅

1,094

views

3

likes

35

all likes

19

replies

0

images

4

users

TLDR : Answer Summary

A user is experiencing stress over their Thailand Pass application status, where their details are not registered despite receiving a confirmation number. Community members suggest various solutions, such as re-entering application details, contacting hotels for bookings confirmation, calling the Department for Disease Control for assistance, and sending an email to a specific address with their passport details. The user later reports receiving the QR code via email despite the account issues, indicating successful processing.

Jakk *******

ORIGINAL POSTER

All is good! The email with the QR code has arrived for this via email 20 minutes ago despite the account not working.

Attempted to resend my application this morning, but never got the automated email so I'm not sure if it even went through! The QR code states applied 31st of Jan, so it doesn't matter at this point.

Thanks for all the support everyone 😁

Like

Reply

Roger ********

@https://www.face****************

-also worth a try

Like

Reply

Roger ********

************************

- send them your passport no and arrival date - it's worked for some

Like

Reply

Isaac *****

any idea where exactly that email goes to ?

Like

Reply

Roger ********

good luck!!

Like

Reply

Isaac *****

not sure if it worked or not but my pass got approved 1 hour after sending it to that email! 😀

Like

Reply

Roger ********

maybe it was, either way, relax and get ready for the holiday 👍

Like

Reply

Jakk *******

ORIGINAL POSTER

************************

replied just now and advised me to reapply for the visa - looking at Richard Barrows posts it seems a bunch of people that sent things off in the last week of January are having problems with this too.

Like

Reply

Roger ********

other posters have reported success by calling +66 2

*****

40..

Like

Reply

Roger ********

this is a problem of their own making, they underestimated the sheer volume of requests and they're processing them which at times seems random eg requests for March arrival are being approved, whereas arrivals for next few days seem to be ignored unless you chase them up! Posters have been successfully approved via that email add..

Like

Reply

Isaac *****

thanks! I need it!! Lol

Like

Reply

Reply to

Isaac *****

Reply

Isaac *****

Excellent thanks!

Like

Reply

Roger ********

Dept of Disease Control they give final TP approval

Like

Reply

Reply to

Roger ********

Reply

Roger ********

This is my strategy, first contact your hotels to ensure they've approved your bookings in the TP system, then call Dept for Disease Control +66 2 590

*******

or 3000 for approval, a word of warning it make take up to 100 attempts but well worth it..let everyone know if it works out, good luck 👍

Like

Reply

Jakk *******

ORIGINAL POSTER

thanks Roger, will call shortly 😁

Like

Reply

Jakk *******

ORIGINAL POSTER

Have tried calling but couldn't get through so I've emailed

************************

and

*************************

to see what happens next 😅

Like

Reply

Roger ********

patience and persistence is key 👍

Like

Reply

Reply to

Roger ********

Reply

Stephen *******

Try retyping the numbers in again from scratch.

Like

Reply

Jakk *******

ORIGINAL POSTER

Thanks Stephen. I've tried to do this on different browsers and devices but am still getting the same message. Triple checked all the numbers are correct (even checked if caps in email was a thing). Really weird as last week it worked fine after registration.

Have sent an email to the

*************************

to see what's up. Hoping I get a reply in time 😅

Also made sure I only used the

**************************

link to register and check the account.

Not sure if there's anything else I could / should be doing, or if anyone else is having the same issue, but thanks again for the help 😁

Like

Reply

Reply to

Jakk *******

Reply

Thai Visa Advice and Everything Else

... members · 60% approval rate

The Thai Visa Advice And Everything Else group allows for a broad range of discussions on life in Thailand, beyond just visa inquiries.

Thai Visa Advice and Everything Else

View the Conversation

Thai Visa Advice and Everything Else

What should I do if my Thai Pass status says not registered despite receiving a confirmation email?

14 comments

2 years ago

What are the current issues and tips for applying for the Thailand Pass?

15 comments

3 years ago

What should I do if my Thai Pass application shows 'booking is invalid' during the submission process?

12 comments

3 years ago

What should I do if my Thaipass status check shows 'The information is not registered'?

9 comments

3 years ago

What should I do if I'm experiencing delays with my Thai Pass application for entry into Thailand?

28 comments

3 years ago

Why is my detail missing in the Thailand Pass system despite my hotel confirming my Test n Go?

16 comments

3 years ago

Why does my Thailand Pass status say 'information not registered' after receiving confirmation?

9 comments

3 years ago

What should I do if my Thailand Pass application is denied due to hotel confirmation issues?

39 comments

3 years ago

What to do if you haven't received your Thailand Pass before departure?

9 comments

3 years ago

What should I do if I have not received my Thailand Pass for the Phuket Sandbox despite multiple follow-ups?

29 comments

3 years ago

What should I do if my Thai Pass application is still pending before my flight?

15 comments

3 years ago

What should I do if my Thai Pass application keeps getting rejected and I'm due to fly soon?

57 comments

3 years ago

What should I do after submitting my Thai Pass application for my family, and how can I ensure it's processed in time?

5 comments

3 years ago

How can I check my Thailand Pass application status after receiving an email confirmation?

30 comments

3 years ago

How can I quickly obtain my Thailand Pass for travel from Singapore to Phuket?

30 comments

3 years ago

What should I do if I haven't received my Thai Pass confirmation after submission?

5 comments

3 years ago

What should I do if I haven't received my Thailand Pass before traveling on December 3rd?

31 comments

3 years ago

What should I do if I'm having issues with my Thailand Pass application?

24 comments

3 years ago

What should I do if I get 'The Information Is Not Registered' error while checking my Thailand application status?

3 comments

3 years ago

What should I do if my Thai pass is delayed and I need to change my hotel booking?

7 comments

3 years ago

What should I know about the Thailand Pass before traveling?

33 comments

3 years ago

Has anyone received their Thailand Pass yet?

18 comments

3 years ago

How is the application process for the Thailand Pass going for everyone?

123 comments

3 years ago

What are the common issues people face when applying for the Thailand Pass and how can they be resolved?

60 comments

3 years ago

What should I do if I can't register for Thailand Pass before my flight on November 3rd?

15 comments

3 years ago

Data protection policy Terms and conditions Disclaimer Privacy policy Refund policy

The asq:thailand community, consisting of multiple Q/A groups with over 100,000 members, powers this platform. It is not an official government resource. Our members actively contribute to this resource, and while we strive for accuracy, we cannot guarantee its complete reliability. Assistance to travelers is provided as a community service.