What should I do if my Thailand Pass application is denied due to hotel confirmation issues?

When I had issues I immediately called up the embassy and spoke to a live person and they approved my application while I was on the phone with them. You just have to be persistent.

Try this email Change Thailand Pass (TP) details

Email or

I got rejected 5 times,tried phoning but got left with just music playing,e mailed twice no reply. Made out fresh application no different than the first and got accepted in 2 days with only 7 days before flight.

Your hotel need to provide a letter of booking confirmation with SHA+ logo on it. (Sample attached) Confirmation from travel agent like Agoda etc. won’t work. If you book via online travel website then you will need to call hotel to email you SHA+ letter. If your application rejected, you should receive an email within couple hours inform you the reason and asking for you to supple more documents. But if you done it and your ref no. disappeared, just apply again. You can also reach @ThaiConsular via Line app. They are very good at responding all questions regarding Thailand Pass.

Other people have been reporting this error. It seems this new functionality is not working properly. Hopefully they are aware of this and they will fix it shortly.

You can still make it, contact one of the agents referenced on the groups. You will need to pay a fee, however since you have already applied they can fix your application in 24 hours. My Phuket Sandbox hotel provided me with a confirmation that listed my PCR Test Receipt number and hotel provided transportation, I believe this is a requirement for the Pass. Good Luck

I had similar issues. I blamed the hotel but honestly, I don't know who to blame. My hotel told me "re start the proces, restart the process". My hotel has also proven to be inadequate in provided necessary paperwork when applying.. I had a local friend call them and complain.. Finally someone responded and they start with the necessary paperwork (hotel confirmation, vaccine registration, transportation)..

I dont know what works, if anything. What I did:

- had my friends call the hotel and the ThaiPass call center

- I copies the tp support e.mail on all communications with the hotel.

Eventually I got an e.mail saying I was approved and included the PR code.

If I were in your situation I would get all the e.mail address for the hotel (support, general manager, owner, blah blah). I would write an e.mail to TP copy everybody else. My email would be a long list of where the hotel screwed up. Careful about how you word that part.

My advice maybe bad advice so use at your own risk.

Try again , i received my Thailand Pass within 24hours

Thousand of people. It's often a scam

Sounds like your hotel messed up and may be lying to keep your money

maybe you live in a state where you can get a QR Code. /does-my-state-have-a-covid-19-vaccine-app

Good luck 🍀

I carnt understand people wanting to come back just yet untill a solid process is in place your taking a big risk .

If you apply correctly your pass will delivered directly... try again and again if dont come after 10min max... and follow all the advice for have approbation automaticaly

Apply again making sure you put well the QR CODES of the vaccine. You could get it in a few hours if you upload all well.

Try again. From what I understand, the hotel has to approve it within 72 hours.