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What are the common issues with the Thai Pass website and how can they be resolved?

Thai Pass API server error visa advisory travel to Thailand travel document issues expat assistance technical problems

Nov 1, 2021

3 years ago

Sean **********

ORIGINAL POSTER

Any one having problems on the thai pass site I keep getting error from API server

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TLDR : Answer Summary

Many users are experiencing API server errors on the Thai Pass website, which is a new portal with high traffic. Common advice includes ensuring that uploaded files are in JPEG format rather than PDF, and that proper formatting (like spacing in passport numbers) is followed. Despite frustrations, some users report successful submissions, particularly using different browsers. Additional inquiries about visa exemptions for specific travel routes also appear amidst the general technical difficulties.

Tee *****

hi hope you can help us we're travelling from Turkey to phuket need to know if we can get in on an exempt visa and how does it work please any advise on our journey would be very much appreciated thank you

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Grant ************

I used Microsoft Edge as the server with no issues at all.

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Sean **********

ORIGINAL POSTER

Space before and after passport number and it works 🙏👌

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Jo **********

it’s a disgusting disaster

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Frédéric ******************

It worked for me that way

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Sean **********

ORIGINAL POSTER

@Frédéric ****************

it’s works thanks

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Sean **********

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Martin *********

Was going to try to go next week, given up now.

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Sean **********

ORIGINAL POSTER

I was getting error from API server on the last page is this the same

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Sean **********

ORIGINAL POSTER

@Martin ********

space before and after passport number I tried it last night after trying all day it works

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Martin *********

can't get past the initial registration process, I get as far as the length of stay etc and get told I've made an error

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Martin *********

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Sean **********

ORIGINAL POSTER

@Martin ********

it’s a joke mate I’m booked to fly on the 11th

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Sean **********

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Dave *******

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Tara **********

Twitter's in an uproar about it, everyone's dealing with it - Thais and Non-Thais.

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Peter *********

Anyone got a link ?

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Stuart *********

@Peter ********

**************************

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Peter *********

@Stuart ********

thanks stuart

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Peter *********

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Steve *******

It's a Thai website, if it works, thank Buddha.

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Stuart *********

It’s a brand new site and thousands are trying to use it.

Make sure you are uploading JPEG’s rather than PDFs

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Dror *********

@Stuart ********

whats the best way to convert it to jpeg?

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Jean-Francois ***********

screenshot :)

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Ronald *********

I was told to forward photos doc's to a friend on what's app, ask them to return them.

They are returned at a reduced size, it worked for me uploading for my visa.

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Stuart *********

Phone/tablet or computer? If you have photo editing programs then they’d almost certainly do it for you. Otherwise search online for a service. I’m sure there are some out there that will do that sort of stuff for free (they get money from ad revenue).

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Stuart *********

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Sean **********

ORIGINAL POSTER

@Stuart ********

ok thanks

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Sean **********

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Zen ******

Seems like everyone experiencing the same problem 😅

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Zen ******

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