Answered5 years ago
What are the common issues people face when applying for the Thailand Pass and how can they be resolved?
For anyone who needs the Thailand Pass website, here it is. We just tried it and it appears to be up and running. Remember, you need to apply at least 7 days before you intend to travel
Answer summary
The discussion revolves around users experiencing issues with the Thailand Pass application process, primarily related to persistent API server errors. Many advice on potential fixes, including browser suggestions, adjusting document formats (such as using JPG instead of PDF), and trying different devices for submission. The consensus is to apply for the pass at least 7 days before travel, with some users reporting successful applications after several attempts. Furthermore, there are discussions about necessary paperwork, particularly health insurance requirements for travelers based on their nationality.
60 repliesnewest first
Click comment and we will ask for your email, then OTP, then name.
Mariana **********
I did 4 days ago, my trip is on the 25th, is it possible that they don't approve with the new decrete? How long does it take to get an answer?
Trevor **********
Can someone advise how the Samui Health Pass works
Apex ********************
OP@Trevor *********
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Trevor **********
Trevor **********
May ************
I have some questions that does booking confirm of SHA+ hotel require for this and what type of package I should choose for confirmation.
Nick **********
Worked on computer for me (though it errored 1 hour after submission saying insurance has to be for $50,000 - it's for $1m - so gotta figure that out now)
Margaret *********
I’m travelling in December but applied now. Does it run out? Didn’t want to leave till 7 days prior in case there are problems as the response takes 5-7days to be approved
Chris *********************
@Margaret ********
the best man to talk to is Michael DawsonMargaret *********
Chris *********************
@Margaret ********
no it kicks in according to you flight datesMargaret *********
@Chris ********************
thank you. Do you know if I have to test again in Bangkok airport?Margaret *********
@Chris ********************
I will be in transit to PhuketChris *********************
@Margaret ********
if you are landing in Bangkok you have to do the SHA ++ 1 day quarantine test and go
Alan *********
Exemption from Quarantine (Test and Go) but still need to book Quarantine so they can make money from you.. STAY HOME.
Gina ***********
what paperwork i need to comply do i need health insurance i read in the link atleast health insurance worth $50,000 i am filipino passport holder
Apex ********************
OP@Gi**
Yes you need health insurance. Open the link, it tells you everything you need. 
David *******
Just did mine on my phone, took 10 min's, no problems. Took screenshots of pdf files
Achillefs **********
@David ******
Hello again. I have read somewhere stating they will accept only JPG documents.David *******
@Achillefs *********
sawasdee khrab. Yes, ThaiPass will not accept PDF, so just open your document on your phone and take a screenshot. The screenshot is the same as taking a picture, it creates a JPG. For each required document submit your JPG copy. You should have no problem. Cheers!Achillefs **********
@David ******
Thank you very much for your response, David. I do appreciate it very much. Have a good evening. Stay Safe!!!Achillefs **********
@David ******
Hello David. I hope you are well. The screenshots you have sent are they going to their website as PDFS or as JPG? I am a little bit unexperienced. Thank you very much for your time. Keep Safe.
Paul *******
Ian *********
Is this instead of the Thai issued covid passport that one can obtain after being vaccinated in Thailand? I admit I don't understand what this new veil of admin and paperwork does - I thought all those procedures were in place and working already. Plus it raises the well know concern that it could well change at anytime .
Andreas *********
Bypass error message at the Thailand pass !!!
I have several friends who have tried applying for the Thailand Pass online. One from the Emirates and one from Austria and Germany, but there is always an error message. I have found a way of helping everyone to get their Thailand passport. If you are interested, please PN.
I have several friends who have tried applying for the Thailand Pass online. One from the Emirates and one from Austria and Germany, but there is always an error message. I have found a way of helping everyone to get their Thailand passport. If you are interested, please PN.
Josh *********
Doesn't work. What a surprise!
Matthew *********
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Richard *****
@Kev *******
only just began
Patrick ********
Cannot access tried and failed
Edward *******
Same, API error
Suchanya *********
@Edward ******
Try putting a blank space (hitting one space bar) after your passport No. It went through. 
Kev ********
The circus continues 🤡🤡🤦♂️🤦♂️
Graham ********
I dont get error I just get a frozen screen after clicking non thai national or click anything. 6 hours ago I half completed the form
Peter *********
Please can someone tell me . Do I get the visa first or thai pass first
James ***********
@Peter ********
Almost everyone apply for visa first or obtain it first unless you plan to enter to thailand with a visa exempt status. For visa exempt apply for thai pass without visa. If you need visa then apply for it first, in some cases you may actually need visa info during thai pass application.Peter *********
@James **********
thankyou
Peter *********
Had error many times been busy many hours.
Still error.
Now just have email ive been aproved.
How???
Still error.
Bur i dont complain.
Happy i got mine qr code
Still error.
Now just have email ive been aproved.
How???
Still error.
Bur i dont complain.
Happy i got mine qr code
Nishant ********
whom did you send email.. would you plz guide me Sir?u can dm me
Ian ********
Use your phone instead of computer I tried two different computers had api error on each of them just did application on phone got the success notification....thank God now wait to see if it's approved
James ***********
@Ian *******
nob that is not the solution for me.. Still server api error with the android phone Ian ********
@James **********
Damm ok sorry I used my android phone galaxy s10 it worked 
Ronald *********
Is there a maximum time you can apply, prior to departure date, or just a minimum.
Darren ******
It’s not be able to work trying still been 3hrs now still “error from API server”
Frédéric ******************
Same for me and for a friend of mine (different countries)
Peter *********
Same here api
Carl ********
@Darren *****
what does that mean seems like all my documents are fine put. My insurance paper in click submit when I go back says no images 
Jon *****
@Carl *******
Had the same issue. Resize your file so it isn't bigger than 2 MbDarren ******
@Carl *******
file that support are jpg, jpeg, png.Peter *********
James ***********
@Darren *****
yes I wasted 6 hours. Same API server error Darren ******
@James **********
have you gotten through ? Suchanya *********
@Darren *****
Try putting a blank space (hitting one space bar) after your passport No. It went through. 
Xan ******
It isn’t working for me it keeps saying Server Error Api
Chris *********************
@Xan *****
are you sending it by GmailSuchanya *********
@Xan *****
Try putting a blank space (hitting one space bar) after your passport No. It went through. James ***********
Yeah that site has a major issue.. Not surprised me a bit
Evan ********
Doesn’t seem to be browser type issues, it’s server side so it’s the Thai Pass website with the issues
Ryan *********
Most of the applicants people are getting api error?? Something is not working properly
James ***********
Did you submit with Chrome browser? Most people are having API server error issues. What did you do differently?
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