Ask question

What are the common issues people face when applying for the Thailand Pass and how can they be resolved?

Thailand Pass visa application travel to Thailand API server errors immigration health insurance requirements travel documentation expedited application tips #ThailandPassWorkaround

Nov 1, 2021

3 years ago

Apex ********************

ORIGINAL POSTER

For anyone who needs the Thailand Pass website, here it is. We just tried it and it appears to be up and running. Remember, you need to apply at least 7 days before you intend to travel 

4,721

views

46

likes

131

all likes

60

replies

1

images

34

users

TLDR : Answer Summary

The discussion revolves around users experiencing issues with the Thailand Pass application process, primarily related to persistent API server errors. Many advice on potential fixes, including browser suggestions, adjusting document formats (such as using JPG instead of PDF), and trying different devices for submission. The consensus is to apply for the pass at least 7 days before travel, with some users reporting successful applications after several attempts. Furthermore, there are discussions about necessary paperwork, particularly health insurance requirements for travelers based on their nationality.

Mariana **********

I did 4 days ago, my trip is on the 25th, is it possible that they don't approve with the new decrete? How long does it take to get an answer?

Like

Reply

Trevor **********

Can someone advise how the Samui Health Pass works

Like

Reply

Apex ********************

ORIGINAL POSTER

@Trevor *********

**********************************

Like

Reply

Trevor **********

@Thailand ***************************************

Like

Reply

Trevor **********

@Thailand ***************************************

Like

Reply

Reply to

Trevor **********

Reply

May ************

I have some questions that does booking confirm of SHA+ hotel require for this and what type of package I should choose for confirmation.

Like

Reply

Nick **********

Worked on computer for me (though it errored 1 hour after submission saying insurance has to be for $50,000 - it's for $1m - so gotta figure that out now)

Like

Reply

Margaret *********

I’m travelling in December but applied now. Does it run out? Didn’t want to leave till 7 days prior in case there are problems as the response takes 5-7days to be approved

Like

Reply

Chris *********************

@Margaret ********

the best man to talk to is Michael Dawson

Like

Reply

Margaret *********

@Chris ********************

thx

Like

Reply

Reply to

Margaret *********

Reply

Chris *********************

@Margaret ********

no it kicks in according to you flight dates

Like

Reply

Margaret *********

@Chris ********************

thank you. Do you know if I have to test again in Bangkok airport?

Like

Reply

Chris *********************

@Margaret ********

if you are landing in Bangkok you have to do the SHA ++ 1 day quarantine test and go

Like

Reply

Margaret *********

@Chris ********************

I will be in transit to Phuket

Like

Reply

Reply to

Margaret *********

Reply

Alan *********

Exemption from Quarantine (Test and Go) but still need to book Quarantine so they can make money from you.. STAY HOME.

Like

Reply

Gina ***********

what paperwork i need to comply do i need health insurance i read in the link atleast health insurance worth $50,000 i am filipino passport holder

Like

Reply

Apex ********************

ORIGINAL POSTER

Yes you need health insurance. Open the link, it tells you everything you need.

Like

Reply

Reply to

Apex ********************

Reply

David *******

Just did mine on my phone, took 10 min's, no problems. Took screenshots of pdf files

Like

Reply

Achillefs **********

Hello again. I have read somewhere stating they will accept only JPG documents.

Like

Reply

Achillefs **********

Like

Reply

David *******

@Achillefs *********

sawasdee khrab. Yes, ThaiPass will not accept PDF, so just open your document on your phone and take a screenshot. The screenshot is the same as taking a picture, it creates a JPG. For each required document submit your JPG copy. You should have no problem. Cheers!

Like

Reply

Achillefs **********

Thank you very much for your response, David. I do appreciate it very much. Have a good evening. Stay Safe!!!

Like

Reply

Reply to

Achillefs **********

Reply

Achillefs **********

Hello David. I hope you are well. The screenshots you have sent are they going to their website as PDFS or as JPG? I am a little bit unexperienced. Thank you very much for your time. Keep Safe.

Like

Reply

Reply to

Achillefs **********

Reply

Paul *******

@Dally ***********

Like

Reply

Ian *********

Is this instead of the Thai issued covid passport that one can obtain after being vaccinated in Thailand? I admit I don't understand what this new veil of admin and paperwork does - I thought all those procedures were in place and working already. Plus it raises the well know concern that it could well change at anytime .

Like

Reply

Andreas *********

Bypass error message at the Thailand pass !!!

I have several friends who have tried applying for the Thailand Pass online. One from the Emirates and one from Austria and Germany, but there is always an error message. I have found a way of helping everyone to get their Thailand passport. If you are interested, please PN.

Like

Reply

Josh *********

Doesn't work. What a surprise!

Like

Reply

Matthew *********

*******************************************************************************************************************************************************************************************************

Like

Reply

Richard *****

only just began

Like

Reply

Patrick ********

Cannot access tried and failed

Like

Reply

Edward *******

Same, API error

Like

Reply

Suchanya *********

Try putting a blank space (hitting one space bar) after your passport No. It went through.

Like

Reply

Reply to

Suchanya *********

Reply

Kev ********

The circus continues 🤡🤡🤦‍♂️🤦‍♂️

Like

Reply

Graham ********

I dont get error I just get a frozen screen after clicking non thai national or click anything. 6 hours ago I half completed the form

Like

Reply

Peter *********

Please can someone tell me . Do I get the visa first or thai pass first

Like

Reply

James ***********

@Peter ********

Almost everyone apply for visa first or obtain it first unless you plan to enter to thailand with a visa exempt status. For visa exempt apply for thai pass without visa. If you need visa then apply for it first, in some cases you may actually need visa info during thai pass application.

Like

Reply

Peter *********

@James **********

thankyou

Like

Reply

Reply to

Peter *********

Reply

Peter *********

Had error many times been busy many hours.

Still error.

Now just have email ive been aproved.

How???

Still error.

Bur i dont complain.

Happy i got mine qr code

Like

Reply

Nishant ********

whom did you send email.. would you plz guide me Sir?u can dm me

Like

Reply

Reply to

Nishant ********

Reply

Ian ********

Use your phone instead of computer I tried two different computers had api error on each of them just did application on phone got the success notification....thank God now wait to see if it's approved

Like

Reply

James ***********

nob that is not the solution for me.. Still server api error with the android phone

Like

Reply

Ian ********

@James **********

Damm ok sorry I used my android phone galaxy s10 it worked

Like

Reply

Reply to

Ian ********

Reply

Ronald *********

Is there a maximum time you can apply, prior to departure date, or just a minimum.

Like

Reply

Darren ******

It’s not be able to work trying still been 3hrs now still “error from API server”

Like

Reply

Frédéric ******************

Same for me and for a friend of mine (different countries)

Like

Reply

Peter *********

Same here api

Like

Reply

Carl ********

what does that mean seems like all my documents are fine put. My insurance paper in click submit when I go back says no images

Like

Reply

Jon *****

Had the same issue. Resize your file so it isn't bigger than 2 Mb

Like

Reply

Darren ******

file that support are jpg, jpeg, png.

Like

Reply

Peter *********

then your file is to big had same problem.

Resize it.

And make sure its jpg no pdf

Like

Reply

Reply to

Peter *********

Reply

James ***********

yes I wasted 6 hours. Same API server error

Like

Reply

Darren ******

@James **********

have you gotten through ?

Like

Reply

Suchanya *********

Try putting a blank space (hitting one space bar) after your passport No. It went through.

Like

Reply

Reply to

Suchanya *********

Reply

Xan ******

It isn’t working for me it keeps saying Server Error Api

Like

Reply

Chris *********************

are you sending it by Gmail

Like

Reply

Suchanya *********

Try putting a blank space (hitting one space bar) after your passport No. It went through.

Like

Reply

Reply to

Suchanya *********

Reply

James ***********

Yeah that site has a major issue.. Not surprised me a bit

Like

Reply

Evan ********

Doesn’t seem to be browser type issues, it’s server side so it’s the Thai Pass website with the issues

Like

Reply

Ryan *********

Most of the applicants people are getting api error?? Something is not working properly

Like

Reply

James ***********

Did you submit with Chrome browser? Most people are having API server error issues. What did you do differently?

Like

Reply

Reply to

James ***********

Reply

Thai Visa Advice and Everything Else

... members · 60% approval rate

The Thai Visa Advice And Everything Else group allows for a broad range of discussions on life in Thailand, beyond just visa inquiries.

Thai Visa Advice and Everything Else

View the Conversation

Thai Visa Advice and Everything Else

What do I need to know about the Thailand Pass process for traveling from the U.S.?

15 comments

2 years ago

What are the current issues and tips for applying for the Thailand Pass?

15 comments

3 years ago

How long does it take to get Thailand Pass approval and what are the requirements?

3 comments

3 years ago

What can I do about API server errors when applying for Thai Pass?

22 comments

3 years ago

What should I do if my Thai Pass application keeps getting rejected and I'm due to fly soon?

57 comments

3 years ago

What should I do if my Thailand Pass application is still under review before my flight?

12 comments

3 years ago

What should I do if my Thai Pass application keeps getting rejected despite following the instructions?

19 comments

3 years ago

How can I quickly obtain my Thailand Pass for travel from Singapore to Phuket?

30 comments

3 years ago

What are the essential steps and tips for acquiring a Thai Pass for entering Thailand?

2 comments

3 years ago

What should I do if I'm having issues with my Thailand Pass application?

24 comments

3 years ago

What are the tips for successfully obtaining a Thai pass for travel?

15 comments

3 years ago

What are the current requirements and processing times for the Thailand Pass?

33 comments

3 years ago

What is the current situation with the Thai Pass application process?

52 comments

3 years ago

What are the current challenges and frustrations surrounding the Thailand Pass application process for travelers?

118 comments

3 years ago

What should I know about the Thailand Pass before traveling?

33 comments

3 years ago

Has anyone received their Thailand Pass yet?

18 comments

3 years ago

What are the recent issues with the Thailand Pass and how can I get assistance through the Thai embassy?

19 comments

3 years ago

What are the issues faced by expats when applying for the Thailand Pass?

12 comments

3 years ago

How is the application process for the Thailand Pass going for everyone?

123 comments

3 years ago

How can I successfully apply for a Thailand Pass on my mobile phone?

27 comments

3 years ago

What should I expect while waiting for the Thailand Pass QR code after application submission?

12 comments

3 years ago

What tips can help successfully submit the Thailand Pass application?

25 comments

3 years ago

What can I do about the "API server error" while submitting Thai Pass registration?

20 comments

3 years ago

What are the common issues with the Thai Pass website and how can they be resolved?

24 comments

3 years ago

What should I do if I'm experiencing issues accessing the Thailand Pass website?

82 comments

3 years ago

Data protection policy Terms and conditions Disclaimer Privacy policy Refund policy

The asq:thailand community, consisting of multiple Q/A groups with over 100,000 members, powers this platform. It is not an official government resource. Our members actively contribute to this resource, and while we strive for accuracy, we cannot guarantee its complete reliability. Assistance to travelers is provided as a community service.