Aloft Bangkok Sukhumvit 11 - Hotel

• Excellent in every way

• Non negative issues

My recent stay at Aloft Hotel was in every way most enjoyable and comfortable. Your Reception staff, Concierge members, Dining Room Staff and Room Cleaning Staff all displayed an extremely conscientious attitude in attending to their various responsibilities and more importantly to any needs I might have had. They all displayed a clear attitude of teamwork, showing an amiable attitude to each other in their daily work undertaken. I have to mention that there were a number of additional arrangements needed during my stay, all of which were most efficiently set up for me. As a result, my entire visit of 2 weeks was completed with no problems for me, right up to my journey to the Airport for departure back to the Philippines. So I thank you all, too many too name, for turning for me, what was meant to be an obligatory stay simply to satisfy Philippines Immigration requirements, into a most enjoyable and restful fortnight. I hope to return one day, together with my Filipina partner and Aloft will be my number one choice. Roger Middleton.

• Cleanly accommodations
• Responsive staff
• Seamless PCR test Process

• Limited Food options

We were incredibly pleased with our 7-day AQ arrangements at Aloft. The staff were engaged and communicative. The package covered two PCR tests and pick up at the airport; and both services were administered seamlessly. We appreciated the Wifi speed, the city views, and ability to visit a "relaxation deck" each day for 45mins to an hour. While some of the menu items were limited, traditional room service was available just in case we couldn't find something that we liked.

• Food menu offers wide variety, Western breakfast particularly large and quite good, food was quite good overall, staff has very good English (great help to someone who has no Thai language ability), staff is very courteous and attentive

• We experienced several occasions where the food we ordered was delivered 45 minutes or more late, we had more than one meal which was delivered incomplete, the space reserved for "relaxation" is rather sparse, it would be nice to have some access to exercise equipment in the relaxation area

Overall we were quite happy with our stay. The price might be a bit high for what Aloft offers, but on the other hand, the food definitely exceeded our expectations. I think we would visit again for a non-ASQ stay if we were in the area, and we would definitely seriously consider Aloft for ASQ again.

• Pick up from airport was easy and we got right to testing and then our room. Breakfast was great, bed comfortable.. I would stay there again. They were responsive in the being when you have to have the booking sheet from the hotel to complete the pass paperwork.

• Wifi at times not great

Pick up from airport was easy and we got right to testing and then our room. Breakfast was great, bed comfortable.. I would stay there again. They were responsive in the being when you have to have the booking sheet from the hotel to complete the pass paperwork.

• Pu, meen, kris, sairiz we’re excellent!!

• Nothing negative

Although Pu, meen, kris, sairiz we’re excellent! this hotel and staff were amazing. Always there when needed, highly recommended hotel!

• Clean and modern room
• Nice view
• Comfortable bed (King)
• Friendly staff

• Menu ok, could be better

I would definitely book this ASQ hotel again. Next time coming in under the Test & Go, come prepared for long stay

• Everything thing was perfect

• None

Lovely hotel, First class service, the staff very friendly and helpful, my hotel room was excellent, hope to return this year.

• Lobby was quick to respond to calls & text
• Friendly & anticipated our needs

• The Aloft AQ write up said that after the first Covid test, we would be able to do laundry. However, when we went to do laundry, they said we could not do laundry until after the 2nd Covid test. This was too late, a day before we would leave. They did not follow what they said in their “rules” for the AQ room.

With the exception of the above, all went well. The staff was friendly and tried to please and meet our needs. Food was OK. They did give several choices and there was plenty to eat. They cleaned our room once, another time would’ve been even better. However, fresh towels were brought each day. I would recommend Aloft hotel for others.

• Everything was very smooth!

• Room next to the lift is not good. Too loud for people with light sleep. So avoid room next to the lift.
• The door of the room was not cancelling noise good. Hotel should work on that. I dont want to listen to people on the floor talking and i dont want them to listen when i have a hot time in bed eighter. ;-)

Location is great, very close to everything you need. The staff is very friendly and always helping you out if you have any concern. The PCR testing was very quick and good (i booked express, the result was there after 2 hours though i would recommend to call the reception every 1 or 2 hours for the result. I didnt get informed about the test result when it arrived. Only knew about it being here already because i asked after 4 hours.

But besides that a very good experience at Aloft. Would go again 100%!

• Friendly staff
• Clean room
• Comfortable pick up service at the airport

Friendly staff, Clean room, Comfortable pick up service at the airport. Delicious meal and punctual report

• Clean
• Friendly &helpfull staff

• Food could have more variety

Recommended hotel for everyone It is situated very good Service and staff do a great job Rooms are very clean

• Knocking on the door when your food is ready they don’t understand that you could be in the shower or watching the television did not hear the knock I complained about it my breakfast was ice cold and coffee also was cold they were very polite about it and just said they were sorry

In my opinion the one serving the food should wait until you hear a reply before you leave hello hello hello

• Good location but what's the point for AQ

• Beer is expensive

Good enough for a night stay, but THB 50000+ is quite expensive, the room is just ok. Food is delicious but a bit small portion.

Cannot contact to hotel by telephone before check in. Even after checked in, contacting front desk was far way difficult. No more next time stay for this hotel.

• Quiet
• Clean
• Modern

Arrival was efficiently done with pcr done immediately. Then taken to room. Everything is provided. A call from reception asking for my meal requirements. Results given early morning around 8am. Would stay again without hesitation. Highly recommended

• services

My flight landed at DMK 29/11/2021 (but choose 28/11 as I can't wait to give this feedback), the hotel sent the driver to pick up at BKK. Waiting for 2 hrs then ask to fix the issue spend very long time to respond and resolve it. Other friends chose the cheaper hotels with much better service. First time try this hotel but the most terrible experience.

• Excellent communication before booking (email and call), during AQ and follow up
• Very warm welcome and everything is on point with the 1st day AQ, including airport pickup, Covid test, meals
• Hotel is modern, clean and comfortable
• Location is central and near subways that’ll get you anywhere you’d want to go
• A lot of everything within walking distance, food, alcohol, convenience store and others
• Can’t say enough good things about this hotel

• Was given the wrong expectation on the Covid test results before booking. I was told that the results would be a few hours, but it took 24 hours

Inquired with a dozen hotels and this one is the most helpful and communicative. I appreciated that, especially with a million things going on trying to get into the country with their COE, which is now the Thailand pass. Alfred and I communicated by email and Min helped me finish the booking by phone. She was so patient with me.

Everything about this hotel is amazing. This is my first time to Thailand and I couldn’t get a better welcome. I’ve been around the world and their staff is the most receptive ever. I’ve never felt so welcomed in my life. The service was very personalized and the staff treated me like a VIP.

I will definitely go back and I will book this hotel again.

• Professional and responsive staff, great food options, nice room, great hot water, comfortable bed, and good internet.

• No real negatives, we loved the place!

We would definitely stay here again! The food options were delicious and the staff were very accommodating and responsive. They made the process extremely easy and even had SIM cards for sale at the hotel.

• Very good food, extra requests are taken care
• Large room with all facilities
• Dedicated staff who knows what is hospitality
• Good air con that makes you forget the balcony

• To be in quarantine
• Should add some more Thai tv channels

We had a great stay at aloft, the hotel is taking care very well for their guests and their needs. Excellent food delivered to your door on time,

• Food
• Service
• Safety measures
• Communication
• Cleanliness
• Comfort

• No balcony

I really enjoyed my stay at the hotel and would recommend to anyone who wishes to do an ASQin Bangkok