Mercure Bangkok Sukhumvit 11 - AQ / ASQ

• Well Organized

• Delay in Responding to Email

Overall it was an excellent service by Mercure Sukhumvit 11. Well organized from airport transit to hotel (dedicated hotel representative waiting at airport arrival gate). Covid RT-PCR was done at the hotel and result less than 24hrs. Food (packed meal) was good. Room was very spacious and nearby BTS (250meters). Only improvement needed is time for quicker email respond on hotel booking by reservation team ( understandable they are handling hundreds of email daily). Overall excellent service.

• Cleanliness
• Pick up

• Food
• Service

Excellent pick up, room good, food poor, booking process very bad nothing to do with AQ but the hotel itself

• 2nd time at this hotel for quarantine purposes
• ideal location (close to home)
• available room space great also for working
• AQ measures and processes works very well

• Got late test result
• food may be better

Hotel provides very good AQ related measures and processes - I recommend this hotel for family stay and or single stay

• Fast result
• Nice location

• Nobody knocked my room door to tell me my meal was ready

Good organization from airport till checkout. Nevertheless, that’s a pity not to use swimming pool although I was negative while entering Thailand

• Food timing and packing was excellent

I hope next time when they get the pcr results to inform us as soon as possible,instead of we are waiting in the room,otherwise everything is excellent

• Big Room
• Comfortable
• Good WiFi

• They mistaken my arrival airport and sent the pick up to Suvarnabhumi instead of Don Mueang.
• No response via their LINE app.

The whole process was seamless. Only issue was they mistaken my arrival airport and I needed to wait an hour for my airport pickup.

• 30+ mins wait at the airport for the Hotel Bus.
• 15 mins wait at Hotel for Check

At hotel car park where Covid PCR Test was undertaken, they had mix up with my recorded images taken in the bus and my own personal details.

• Exceptionally clean and spacious deluxe room with city view and bathtub (complimentary). Being able to have a dip in the bathtub after a long flight is just beyond necessary.
• The bed and linen are very clean and so comfy.
• Air Conditioning is working well. Fresh air and cold.
• The bathroom is very clean.
• Capsule Coffee Machine Boncafe with 3 capsules.
• Dilmah Teabags and 2 bottles of water.
• Has one sofa in the room.
• Prompt responsive Reservation Team (Thank you Khun June and Duane)
• Check-in Team and Concierge: friendly, helpful and efficient.
• The PCR test can be done till late in the night even you got a late flight.
• The Airport pick-up procedure is well carried out with the safety and security of the guest being the priority. They took a pic of me when I got in the car.

• None. The portion of the food could have been improved but they are fresh-cooked, warm and yummy.

I had a really pleasant stay at this hotel and enjoyed my Test and Go time. With the above positive things, I would highly recommend anyone to stay at Mercure Hotel Sukhumvit 11.

• Have dinner ready for me when I check in about 8 pm in the evening, very thoughtful.

• Nil

Everything is good and fast from Airport pick up, Check in, Swab Test & Results. There were option for Breakfast & Lunch as well.

• Staff was very professional and responsive to questions and concerns.
• Food was good and delivered on time.
• Room was clean and comfortable

• Had some issues with connecting to the WIFI but it was good after I learned how to connect

Overall very pleased with my experience with Mercure Test and Go package. Cost was reasonable. Service at the airport was professional and quick. Room was good. They had the PCR testing set up in an underground parking garage which was a little weird but that also was done professional and the tech was pleasant. I did not sleep at all that night but it was because I was worried about the test results. No fault of the hotel. Definitely would recommend the Mercure Sukhumvit 11 Hotel for others coming to Thailand.

• Clean property. Helpful staff.

• On alert when food was set outside of the room. Cold food!

It's a four-star property in Bangkok. It is want you expect. Staff was helpful. Report showed Negative RTP test at 8 pm on arrival date yet was not notified until 13:00 hrs the following day. Had to call the front desk twice to follow up with the results.

• Quick covid test turnaround. Lovely food and large room

Great value and recommend room is amazing and bed is the best I have slept in for ages. Staff are so friendly

Good hotel, with good service and very comfortable rooms. WiFi worked very well and the staff were very polite.

• Bed is big and comfortable
• Desk area for working
• Plenty of water
• Strong Wifi

• Food was just ok

Overall it was a good , comfortable stay, the room was quite big, staff were on hand whenever you needed anything

• Good food
• Big room
• Clean
• Well kept ASQ measures

• No hot water shower

Good food menu, room as per my expectation, supporting staff, only thing to be included is hot water shower..

• The front desk is very helpful and attentive.

• Food portion is a bit small. Drinks only tea, coffee and office juice only.

The hotel room is clean and well setup. The food portion is a little small, especially some food. Some order, get meal and no rice or carbo. The drinks only have tea, coffee and orange juice. Can use more variety. TV program also limited, only real movie channel.

• Spacious room
• Good food
• Nice staff
• Well equipped

• Not good wifi
• No balcony

My stay here was very comfortable...the food also was good...the staff was very cooperative...good option for quarantine

• Staff are able to communicate in English and are responsive to requests.
• Able to go to pool deck for 45 minutes for first negative PCR result.
• All meals were served on time and warm.
• Generous food portions and the Indian food (dhal, butter chicken & masala chicken) is fabulous!

• Poor soundproofing. The guest staying in room above kept dragging the furniture and stomping across the room.

I enjoyed my quarantine with Mercure! I will come back again for the Indian food! I would highly recommend Mercure for quarantine.

• Hotel and medical staff are very attentive.

• Due to quarantine procedures, room can not be cleaned for 14 days.

If hotel can provide vacuum cleaner and/or mob in the room, it would help a lot in maintaining good hygiene.

• Clean
• Good WiFi
• Good service

• Some meals were a bit under seasoned.

We were happy with the services even before arriving to the hotel. The staff was helpful and quick in helping us with paperwork requested by the government. The room was quiet spacious and clean. There was a variety of food choices. It was a comfortable stay.