I left my paperwork and they had processed it a month later, but because I was unsure of if they would process it correctly, my employer prepared new paperwork and sent me to Penang. They did get back to me though saying that it was all ready and sorted 28 days later, but I was already travelling.
Yeah And was going to do an extension if needed, but business offering position had prepared the paperwork before that was necessary, so I booked to go to penang and then I received mail from KL saying mine was sorted the day before visa run. Didn't want to change plans or book a last minute flight again as its expensive, so went to penang instead.
They didn't say anything about sending it, but rather to fight to process it so I left my paperwork with them. Not sure how they were going to do it l, but that's what they said to me. I then was sent an email saying it was approved and I just needed to drop off and collect. Crazy.
Good luck. Had a similar issue a month or so back and they eventually sorted mine out after 3 weeks while i was back in thailand, but i went and redid it in Penang instead and there were no problems at all.
Just went with visa run company to penang. They sorted everything out. Absolutely brilliant and no questions. Was just in a separate line at border, as a guy in later post says, almost certainly something in response to something from our government. Who knows.
I had an issue at the KL embassy whee they did not want to process my visa overnight as per usual due to me being south african. The paperwork and everything was correctly prepared and they took in the paperwork saying that they would try to get it sorted out anyway. They said that I would have to come back to pay, drop off and collect if they could. They did not sound like they were going to be successful, despite everything being in order. In the meantime, i prepared a new set of paperwork to go on a visa run as i expected to never hear from them. I was planning on travelling by minibus to penang to do this on Sunday. I then received an email this morning from the embassy in KL stating that my application had been approved. My query was:is it worth me spending more money to travel back to Kl, where i had this issue before as opposed to sticking to my plan with bookings and going through penang. I just don't want to have another issue, where all is organised and in order.