What happens if my 60-day visa application is rejected? Do I have to pay the fee again?

The E-Visa is frustrating based on every page of passport required etc etc,and when completed/submitted you can not track other than in process.No rersponse to emails-phonecalls get you in process do NOT call again,the 10-15 day process time turns into weeks and your departure day is coming sooner each passing day.I AM AGAIN AWAITING CONFIRMATION EMAIL OF VISA and down to my last few days,last year after noumeras call/emails called 72 hrs prior to departure and thank godness the lady checked and informed me it had bee approved for 3 weeks and was just sitting awaiting sending email VISA which she did.The Embassies and system requires much improvement OR give 90 - 180 days visa exempt to the appropriate countries and charge a fee upon enry.SIMPLE.