Answered5 years ago
Why is there a delay in receiving the Thai Pass confirmation?
My gf got in touch with the thai consular in bkk and asked why the delay in issuing thai pass for me , their response was too many people applying more than once , and seemingly thai consular only recognises certain email addresses , surely they shoukd of stated that at the beginning of the application form , before everybody started filling it in , hence the reason why so many are not receiving a confirmation email !!! And understandably they try again thinking they have filled something in incorrectly ,, it doesn’t take rocket science to inform applicants as to what email addresses are and are not recognised !!!!
Answer summary
Users report frustrations over delays in receiving Thai Pass confirmations. The Thai consulate mentioned that many applicants are applying multiple times, possibly due to not receiving acknowledgment emails. There are concerns regarding specific email providers, notably Microsoft-related accounts, which seem to have issues receiving confirmation. Many users experienced quicker approvals when using Gmail, leading to suggestions that applicants use this provider to avoid delays.
57 repliesnewest first
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Exit **********
Don’t worry. Logical thinking is not compatible with Thai thinking. We will never understand ...
Declan ***********
Sooooo True, but because Non freedom of Speech in The Kingdom makes it Difficult - :-(
David ********
I filled in thai pass 10 am and received confirmation que code 1 pm. 3 hours to got it
Declan ***********
Me too / Googlemail / from 1 am and received at 4.30 am / Drag and Dropped all info - We're both Lucky - and I am not going for ages - No one told me to use Google Chrome and a Gmail address - Weird - 🧛
John ********
I had my email as Hotmail with no luck Change the email to Gmail, got the confirmation with in 2 minutes and the code within 5 hours on a Sunday 👍
Brian *******
Thai Consular in Bangkok? Why would a country need an embassy in its own country?
Kevin ***********
@Brian ******
Probably just to annoy pedants.Brian *******
@Kevin **********
If one can't distinguish between Shit and Shinola, don't be surprised when your "butty" taste like crap!!
Brian *********
Wtf isnt everything not straight forward ffs
Francesco **********
i did with hotmail and yeah, didnt get any confirmation!!!!!! SHIT, i can’t stay longer in the most expensive city of the world (HK) coz of a fucking problem like this!!!!!!!!!!!!!!!!!
Wannikea *********
Microsoft related domains include Hotmail, Live, passport, Outlook, Msn. don't use these.
Terry ********
I’m really not buying this “gotta use Google mail” or whatever. It really doesn’t matter to their servers. Any email account can have spam filters that could filter out their emails. People just need to look into it and whitelist the Thailand Pass domain for their particular account. I use a private email account and received both the confirmation and QR code. It took 4 days to get the QR code, so patience is needed.
Kevin ***********
@Terry *******
If the emails aren't getting delivered by Microsoft it's their problem. Imagine if your postman threw away all your mail.
Michael ***********
@Kevin **********
Right, people want to blame it on Microsoft, but who designed the form? Who set the criteria for mail delivery? There are millions of other web sites in the world with forms and none of them have this problem with accepting email from one of the world's largest email providers.Kevin ***********
@Michael **********
As someone under whose purview was a 3,000 user email system, I can assure you Microsoft pull this shit all the time and your IT staff have to find the offending emails and release them, and *try* and get Microsoft to whitelist the domains/addresses if possible, which is usually like pulling fucking teeth.As I understand it, people are now starting to get emails on their Hotmail accounts, so it might be resolved.
By the way, they are not emails *from* Microsoft, they are emails *to* Microsoft, and it is (or was) Microsoft who was blocking them.
Wannikea *********
@Terry *******
it's not about MUST use Gmail, it's about using any address that isn't Microsoft controlled such as Hotmail, passport, outlook, live, or msn. It's Microsoft's spam algorithms that are the issue.Terry ********
@Wannikea ********
you just need to ask whatever service provider you have to whitelist the domain that you would receive the email from.Wannikea *********
@Terry *******
which is what the Thai MFA is doing with Microsoft as we speak.
Steven ****************
I guess there is no hope for Chinese tourists returning if Gmail is there only option
Jeremy ********
So what emails Accts work? Gmail? Outlook? Hotmail? Yahoo?
Kevin ***********
@Jeremy *******
Avoid Microsoft: Hotmail, Outlook, Live addresses and variants like outlook.co.uk.I think Microsoft are blocking the emails and the Thais have brought it to their attention. Microsoft are a pain in the arse at the best of times for blocking emails.
Gmail works, just use that.
Wannikea *********
@Jeremy *******
Gmail works but I'd stay away from anything Microsoft related, Hotmail, outlook, live, passport, msn. It's likely MS shitty spam algorithms that are the problem.Jeremy ********
@Wannikea ********
I just filled out the thaipass with my gmail Acct and it worked…they really should have mentioned what email Accts worked Wannikea *********
@Jeremy *******
Christopher Jarvis just saw this***************************************************************
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Jessica *****************
Many people complain hotmail isn't working, but Gmail has no issues
Jeremy ********
@Jessica ****************
I used outlook and never received anything I guess the 10th time uploading with a gmail Acct will work Michael ***********
This is bizarre. It should work with any email address. Their web developers don't know what the hell they're doing.
Kevin ***********
@Michael **********
Nothing to do with the developers.
Rick **********
@Michael **********
Exactly..any competent programmer with even minimum experience should be able to write automated emails that pass the majority of mail servers. Typical of pretty much any programming done for government agencies here. Never tested and buggy as hell.Jeremy ********
@Michael **********
sounds like a thai operation 
Jonathan *****
First, there is no such thing as Thai consular in Bangkok. Second, the Thai authority already identified the applicants with hotmail address will have trouble to receive a confirmation reply and this issue has been brought to Microsoft for attention.
There is often a transition period when a new system is implemented. They work around the clock due to some people submitted multiple applications or insufficient documentation. Be patient or you can wait until the dust has settled in a month.
There is often a transition period when a new system is implemented. They work around the clock due to some people submitted multiple applications or insufficient documentation. Be patient or you can wait until the dust has settled in a month.
Francesco **********
@Jonathan ****
be patient???? i stuck in HK for business but i will not be paid anymore after my scheduled flight to BKK, and i can’t be patient and spend 150 eur a day from my pocket in this terribly expensive city for another 2 weeks for nothing!!!!!!!! Jonathan *****
@Francesco *********
Understand your frustration as I was in a similar situation but not with Thailand. Persistent calls until I got hold with the authority and got it sorted.Department of Consular Affairs of MFA has a phone number 02 572 8442 for people to address their queries about Thailand Pass. Your application is one of few thousands in the process, this could be your last resort. Good luck!
Francesco **********
@Jonathan ****
thank u man. sorry for my bad answer but yeah, i'm really frustrated and i will be in HUGE troubles if i cant fly on the scheduled date... but i save the number, thx again!
Mike ******
I got an immediate response that they had received my application and that the results would be sent within 7 days. Others post the same result, so if you are not getting that much it might be you have sent with the wrong email. Another post also stated that they require Gmail
Tony **********
Thai consular in bkk. ?? Interesting
Joseph *********
Some people create their own drama.
Mark ******
Wonder how accurate the reported number of individual application figures are if some (many?) people have submitted more than one.
Jeab ********
I use @yahoo.com also works!
Tai *********
I was advised by an officer at the consulate to use a gmail account and it worked. As soon as I submitted my application I got the confirmation email right away.
Graham ********
Apparently Firefox and Gmail works!
Erik **********
anyways,, hope ur transfer to ubekistan works\
Erik **********
they just blah blah shit... it changes
Sam *********
It's been 2 years since foreign tourists could enter the top travel spot in Asia... Dont expect the process to be smooth when vast majority had been entering on visa waivers before travel ban.... This is expected so u just need to more patient and proactive.
Tony ************
Apply again.. I had my application rejected do to “a poor quality image “ applied again and received a approval in 10 minutes!
Evan ********
After trying and getting rejected once for not uploading hotel booking, which I did of course, I tried with a gmail email and applied through Google Chrome. I got the QR Code within 24 hours.
Martin ********
People applying more that once? Well maybe let people have accounts and permit them to edit failed applications rather than, well, starting all over again.
Kev ********
Clowns running the circus God help us
Geoff **********
Not sure if this is an impact as well, but I heard from 2 different newsletters Insubscribe to that recently email accounts hosted by hormail, AOL (is that still being used), yahoo and verizon have been blocking email coming from automated mailing list systems and subscribers were not getting their newsletters. Not sure how the Thai MFA sends out their confirmation emails but thus could be a possible issue if you use those email providors. Good luck all.
Jared **********
@Geoff *********
just got my pass approved Jared **********
@Geoff *********
I use yahoo and got a confirmation that I applied, but no result yet. So I think at worst it might go into a spam folder instead of just not getting it at all….but who knows
Jon *****
@Jared *********
Same, applied thursday using Yahoo, got feedback e-mail instantly and waiting for the verdict
Frédéric ******************
Guess what? They had no clue themselves. We were the beta testers.
Jamie ******
It's a test. If you can't get through this process, Thailand is not the place for you. 👍😉
Stephen **********
oh the irony
Alberto ************
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