What should I do if my Thai Pass application is still pending before my flight?

The user is concerned about their Thai Pass application, which was submitted 11 days ago and is still pending with a flight to Phuket in 6 days. Suggestions from others in the comments include checking the status on the Thai Pass website using the reference number, trying to call the support line, and sharing that responses may be delayed, as it took some individuals over 13 days to receive their passes. There is mention of the importance of having a Gmail account for email communications as well.