ask
Search
Ask
Answered5 years ago

What should I do if I'm experiencing delays with my Thai Pass application for entry into Thailand?

Gee ******
asked Mar 6, 2022
3.4k
views
28
replies
3
likes
Thai Pass delays. I submitted 5 days ago, and not a word. I checked status on the site and its says "this information is not registered". I submitted another application and it says same thing again!!

I've emailed them 2x and no response. They post phone numbers but that would cost me $3/min so I'm trying to avoid that if possible (unless TMobile/USA folks have advice for another way to call).

I'm supposed to do my PCR in 4 days, but if I'm not approved then no sense.

Any advice? Thanks
Answer summary
The user is experiencing significant delays with their Thai Pass application, submitted five days ago, with no confirmation or response received. They've attempted to check their application status online, but it states 'this information is not registered.' After reaching out via email without any replies, they are looking for alternative methods to contact support while facing an approaching deadline for their PCR test. Several commenters suggest checking the registration process, using apps like 'Text Now' or 'Skype' for cheaper calls, and recommend contacting the hotel for assistance in expediting the application.
28 repliesnewest first
19

Click comment and we will ask for your email, then OTP, then name.

Chris *********
Chris *********
Just open up like most countries...otherwise people will go somewhere else..long time visitor that own a unit with wife & spend a lot of money but look like my first trip to Bali coming soon ..
Jeffrey *******
Jeffrey *******
3 to 7 working days for approval. Are Saturday and Sunday working days?
Lavinia *******
Lavinia *******
Hi, my sister came to Bangkok and had to apply the same ..2 times..the 2nd time I called the hotel to ask them to approve it as soon as they can, and they approved it in 8h !
Declan ***********
Declan ***********
Please 🙏 Use SKYPE - almost free - I travel worldwide and have had £4.60 on my account for months using even Premium Numbers - 😬🇬🇧😬
Dieter *********
Dieter *********
T mobile has a unli.ited overseas calling option for $10 a month works great
Janine **************
Janine **************
Rassaya *******
Rassaya *******
Rassaya *******
Rassaya *******
I submitted just 6 hrs later i got Thaipass
Luc ************
Luc ************
Call or mail the hotel, they will help you.
Gee ******
Gee ******
OP
Great. I just called all the 4 numbers listed on the site. They're all in Thai. 5555😀. This is comical. I'm laughing so hard I could cry😭
Myb *****
Myb *****
@Gary ********
perhaps asking a local agent to apply on your behalf. Trunk has been recommended by many. Attached is his FB page
Tracy ******
Tracy ******
I applied on 1st, not heard anything yet.
Katrina ********
Katrina ********
I’m on day 5 with no response yet
Gee ******
Gee ******
OP
All this shit for their Pass? Do they really want us or not? No support or assistance
Terary **********
Terary **********
This happened to me. I registered twice. First time I check status and said the same thing. Resubmitted, immediately check the status, said it was in process (or similar), a few days later I checked status again, said 'no record' (or similar). Eventually, I got an e.mail telling me it was rejected because they could not confirm the hotel. I had a friend call locally to raise hell with both the immigration and hotel. Eventually I got an e.mail telling me I was approved.

You will need to contact someone by phone. Sending e.mails was pointless.

Someone recommended skype, I haven't tried that, maybe its an option. Have a friend call on your behalf. Thai people seem very laid-back about everything which is really great 90% of the time. In situations like this it freaking nerve-wracking.
Joan *********
Joan *********
Why don’t you try to call with Skype? That’s what I did back in November.
Myb *****
Myb *****
Suggest following up with your hotel. They are also part of Thai Pass approval process.
Gee ******
Gee ******
OP
@Myb ****
yeah i asked them to call those support numbers and confirm my reservation
กะลาสี *****
กะลาสี *****
Looks like you are in the US trying to call TL. I use the "Text Now" app from the Play Store to call the US for free and it works great. I just checked their international rates and US to Thailand is 4.8¢ per minute. Maybe you should give that a try?
Brandon ************
Brandon ************
Make sure you use the exact same capitalization that you used to register or it will not show your existing application
Gee ******
Gee ******
OP
@Brandon ***********
You mean for the email. They only ask for 3 fields: Access code. Passport number. Email
Brandon ************
Brandon ************
@Gary ********
yes. I let autofill from my browser enter my email address but since it wasn't the exact same capitalization as I had typed into the original application it said nothing found. But when I typed it in myself with the same capitalization it showed.
Raquel ********
Raquel ********
@Brandon ***********
thank you, I did that and it worked!!
Mitchell *******
Mitchell *******
@Brandon ***********
, yes, I remember that happening for the previous version of test and go when I applied. It is always something I have in the back of my head when filling out forms. You'd be surprised how often you come across it.
กะลาสี *****
กะลาสี *****
Where are you located and what country are you trying to call?
Yvonne *********
Yvonne *********
Are you using the correct Thai Visa page or the bogus one.

I did my Thai pass and approved in a couple of hours,
Gee ******
Gee ******
OP
****************************
Gee ******
Gee ******
OP
bogus one?

Activity

19 joined
Gee ******
Gee ******
Gee ******
Gee ******
Gee ******
Gee ******
19
people
Thai Visa Advice and Everything Else
Thai Visa Advice and Everything Else
...members60% approval
Member 1
Member 2
Member 3
Member 4
Member 5
Member 6
Member 7
Member 8

Related

25
How can I transition from a Non Immigrant O visa to the LTR Wealthy Pensioner Visa while in Thailand?
2.2k23151d
Will I have problems entering Thailand again after multiple stays this year?
3.2k20542mo
What should I do if my Thai visa application is pending for over a month and I need to leave soon?
1.4k1463mo
Will my visa history affect my entry into Thailand on a METV?
1.7k544mo
What are the re-entry permit options for a Non-ED visa holder whose internship is ending in Thailand?
1.6k15134mo
Is it necessary to keep 500K baht in the account for the full duration of the Thai DTV visa?
7.1k72525mo
What is the process and timeline for obtaining a DTV visa in Laos?
1.2k6176mo
Will booking my flight for a 87-day stay in Thailand cause issues at immigration?
2.4k23111y
What are recommended visa services for Non O visa applications in Thailand?
3.5k24441y
How can I fill out the Non-O Visa application if I only have hotel accommodation for 7 days?
3.3k27321y
Is it normal for a DTV visa application to be pending for over a week without updates?
1.3k1131y
Is Issa Compass a credible visa assistance company for obtaining a DTV visa in Thailand?
995312y
What should I do about my TM30 and 90-day report situation in Thailand?
876462y
What should I do if my DTV visa states the wrong country for my passport location?
925452y
Do airlines or Thai immigration require travelers to show a bank statement or cash for entry into Thailand?
6.9k55382y
Can I file my 90-day report for Non-OA visa if my landlord didn’t file TM.30?
1.4k7153y
How can I apply for a Thai Pass for my child without vaccine information for a non-vaccinated toddler?
656414y
Can I extend my stay in Thailand if my Thai Pass is valid for less than 5 days?
1.3k1225y
Why can't I set up my Morchana account with my accepted Thai Pass?
2.8k21285y
What documents are required for entering Thailand with a 30-day Visa Exemption?
2.3k20135y
What can I do about the "API server error" while submitting Thai Pass registration?
2.2k2045y
What should I do if I can't log into immigration apps downloaded from Google Play for Thailand?
3007y
What should I do about my NON-B visa cancellation and the associated fee after resigning from my job in Thailand?
1.1k938y
What are the pros and cons of the METV visa for staying longer in Thailand?
1.1k98y
Will I face problems re-entering Thailand with a passport under processing and a valid visa?
4k30449y

Resources

Need help with your Thai visa?