What should I do if my Thai Pass application shows 'booking is invalid' during the submission process?

Apr 11, 2022
2 years ago
Naomi **********
ORIGINAL POSTER
I am unable to complete my Thai Pass application. Once I click "check my booking" I get a " my booking is invalid" (booking not found & check in dates do match arrival dates) The hotel has sent me the proper paperwork and are aware of my issue. They have viewed via screen shots my input and have found no mistakes. They recommend me using a service to .process.

Has anyone had similar problems?
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TLDR : Answer Summary
The user is experiencing problems with their Thai Pass application, receiving an 'invalid booking' message when checking their booking status. The hotel is aware and has confirmed the submission is in the system, but the user is unable to proceed due to unclear booking ID instructions. Other users suggest trying different booking numbers, ensuring correct settings with the browser, and clarifying confusion between booking and confirmation numbers. There’s advice to potentially use a processing service for assistance.
Naomi **********
ORIGINAL POSTER
I have given up for the time being. I'm leaving for Scotland soon and will complete it before I get back. Thank you.
Chris *********************
Don't get confused with booking reference number and confirmation reference number.

I booked mine with agoda got a booking reference number,

Got confirmation from hotel with a different number
Chris *********
I had to check the "None" box on verifying hotel, then it let me proceed and upload the confirmation. Had approval in about 30 hours
Naomi **********
ORIGINAL POSTER
@Chris ********
thank you I will try that.
Naomi **********
ORIGINAL POSTER
I have done all the above. My frustration is so high at this point that I will probably put the extra money out for a service.....
Alan *******
Use Chrome and make sure your email address is Gmail. Attachments should be jpeg.
Alan *******
FYI

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Naomi **********
ORIGINAL POSTER
It did not work....
Naomi **********
ORIGINAL POSTER
Thank you, I will give it a go.
Anthony ****************
Try redoing your booking number for hotel sometimes thay give you 2 numbers member ID number and booking ID number
Naomi **********
ORIGINAL POSTER
It is not in the system because I can't get passed the "check my booking" to finish the application.
Pui *****
This is a known issue that many can't find their application when checking status. If the hotel saw it to approve it, then it is definitely in the system so no need to worry.
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