Answered5 years ago

What should I do if my Thai Pass application shows 'booking is invalid' during the submission process?

Thai Pass visa application booking issues hotel bookings immigration processes expat advice

Naomi **********

asked Apr 11, 2022

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I am unable to complete my Thai Pass application. Once I click "check my booking" I get a " my booking is invalid" (booking not found & check in dates do match arrival dates) The hotel has sent me the proper paperwork and are aware of my issue. They have viewed via screen shots my input and have found no mistakes. They recommend me using a service to .process.

Has anyone had similar problems?

Answer summary

The user is experiencing problems with their Thai Pass application, receiving an 'invalid booking' message when checking their booking status. The hotel is aware and has confirmed the submission is in the system, but the user is unable to proceed due to unclear booking ID instructions. Other users suggest trying different booking numbers, ensuring correct settings with the browser, and clarifying confusion between booking and confirmation numbers. There’s advice to potentially use a processing service for assistance.

12 repliesnewest first

Click comment and we will ask for your email, then OTP, then name.

Naomi **********

I have given up for the time being. I'm leaving for Scotland soon and will complete it before I get back. Thank you.

5 years ago

Chris *********************

Don't get confused with booking reference number and confirmation reference number.

I booked mine with agoda got a booking reference number,

Got confirmation from hotel with a different number

5 years ago

Chris *********

I had to check the "None" box on verifying hotel, then it let me proceed and upload the confirmation. Had approval in about 30 hours

5 years ago

Naomi **********

@Chris ********

thank you I will try that.

5 years ago

Naomi **********

I have done all the above. My frustration is so high at this point that I will probably put the extra money out for a service.....

5 years ago

Alan *******

Use Chrome and make sure your email address is Gmail. Attachments should be jpeg.

5 years ago

Alan *******

FYI

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5 years ago

Naomi **********

It did not work....

5 years ago

Naomi **********

Thank you, I will give it a go.

5 years ago

Anthony ****************

Try redoing your booking number for hotel sometimes thay give you 2 numbers member ID number and booking ID number

5 years ago

Naomi **********

It is not in the system because I can't get passed the "check my booking" to finish the application.

5 years ago

Pui *****

This is a known issue that many can't find their application when checking status. If the hotel saw it to approve it, then it is definitely in the system so no need to worry.

5 years ago