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Answered2 years ago

What are the common issues when submitting a DTV visa application photo in Thailand?

Anonymous *************
asked Oct 24, 2024
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Hi hope everyone is well. I'm applying my DTV visa from London, UK. Submitted all my documents on Monday. Got an email regarding 'Request for Further document' -Photograph taken within the last six months.: - Please use your mobile phone to take a selfie photo in plain white background and close up your head and top of your shoulders.(Your face must be clear and in focus and take up 70–80% of the photo.).

orginally I had uploaded passport photo I had taken 3 months ago. Not sure why this was not acceptable. Anyhow, I'm having issues submitting the the uploaded photo. It says I've submitted but when I refresh, the application seems to be stuck on processing with message "There is an application that requires your attention. Please click the icon with a red dot."

Anyone else experience this, at one point I did see a "The team is fixing and updating the system." message, when I refreshed.

Thanks,
Answer summary
The user is experiencing difficulties with their DTV visa application process, specifically related to the submission of a selfie photo that meets specific requirements set by the Thai authorities. After submitting a passport photo taken three months ago, the user received a request for a recent selfie on a plain background. They also mention technical issues with the application portal, which shows a processing message and requires their attention. Other users have commented with tips on ensuring the photo's file size is appropriate and the importance of the photo quality for long-term visa identification.
14 repliesnewest first
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Nin *****
Nin *****
Make sure you look nice in the photo, it’s the one they put on your visa

Sincerely, someone who uploaded a bad selfie because they thought it was just to check you still looked like the photo, and is now stuck with it for 5 years
Anonymous *************
Anonymous *************
OP
@Nin ****
Solid advice, thanks
Wannikea *********
Wannikea *********
Make sure your camera resolution isn't too high making a large picture file, Thai IT systems barf with uploaded files bigger than a few hundred kilobytes.
Anonymous *************
Anonymous *************
OP
@Wannikea ********
The issue was with there system not the resolution. I had to call the embassy and they had to cancel the request and manually process it. All good now, thanks
Toni *******
Toni *******
@Wannikea ********
yea and i saw someone being asked for 6months bank account statement in 1pdf, good luck with that 😅😅
Lee ***********
Lee ***********
I merged several documents together and submitted them with no issue at all
@To**
.
Toni *******
Toni *******
@John ******
i think they only saw that the account had 6 figures so accepted, i myself didnt see the numbers 🤣
Toni *******
Toni *******
@John ******
yes i did, the pdf was a mess but they accepted
John *******
John *******
@Toni ******
did it work? You get the DTV?
Lee ***********
Lee ***********
I did mine last week
@To**
, pdf's aren't massive anyway are they. It is a bit archaic though I must admit.
Toni *******
Toni *******
@Lee **********
i had an issue with just latest (1month) bank statement, had to reduce quality several times, but that was 3 months ago
Lee ***********
Lee ***********
It's hardly a big deal
@To**
, just merge them.
Toni *******
Toni *******
@Lee **********
maybe 3mb now
Toni *******
Toni *******
@Lee **********
i was struggling with the limited size of attachments without that request, maybe they have increased the size

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