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What should I do if my DTV visa application was cancelled due to the wrong country of passport?

DTV Visa Visa Application Issues Visa Cancellation Thailand Immigration Passport Issues Expat Advice

Oct 30, 2025

a day ago

Matheo *************

ORIGINAL POSTER

Hi, just applied for DTV visa in Hanoï.

My passport is french passport issued in Bangkok so maybe they read it wrongly.

I check all informations 5 times before applying everything was good and they cancelled my visa.

The reason ? 

Your visa application has been cancelled. Wrong country of passport

What should I do ? Should I try to call them ? Because I’m scared applying again and losing 350$ again.

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TLDR : Answer Summary

A user reported their DTV visa application was cancelled because the issuing country of their French passport was not entered correctly during the application process. They are unsure whether to contact the authorities or attempt to reapply, fearing another financial loss. Commenters suggest checking details in the application, potentially contact immigration officials or seek assistance from an agent, and emphasize the importance of identifying the passport's issuing authority accurately.

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Harry *********

Normalement il te donne plusieurs essais

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Harry *********

Il faut mettre France c’est d’où il provient non ou il a été fait il cherche l’autorité

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Anonymous ******************

Maybe add a letter where you clearly explain that?

I added a letter to explain some confusing details just in case, and got approved…

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Takhedmit ******

Contact an agent or lawyer

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Anonymous ******************

From experience, you should know there are 2 places you can potentially make this mistake.

The first place is on the very first page/step where you choose the passport issue country and the visa application country, and the next one is the page where you upload your passport data page and provide issuing authority.

I made a mistake in the first one, note that the passport issue country on that first page step would be France. And the issuing authority would be exactly as it is written on your passport data page.

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Reed **********

Mine is US but also issued in Bangkok. Am I supposed to write that anywhere on the actual official visa application. I like the idea of writing a letter about it to include as well that's a good idea. I never even considered my passport being issued in Thailand as something I needed to maybe write on the application. I imagine they mean country who issued it. Your embassy technically is your countries soil not Thailand right?

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Anonymous ******************

@Reed *********

don't over think it. Mine was also issued in Bangkok. I just put United States and was approved. I never mentioned where it was issued.

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Anonymous ******************

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Matheo *************

ORIGINAL POSTER

Anonymous participant 936 I did exactly what you said so that’s why I’m misunderstanding

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Anonymous ******************

@Matheo ************

if you choose to apply again, you should take screenshots and screen recording of your application before you submit, then if they claim you made a mistake again, you can challenge it. Otherwise it is hard to prove that the problem is on their end.

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Anonymous ******************

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Alan *****

You should have went through an agent

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Roger *************

I think you should put "Embassy of France - Bangkok". I am Brazilian and my passport was issued in Yangon Myanmar. I put "Embassy of Brazil - Yangon - Myanmar".

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DTV_Be*******

You should have said your passport was issued by France

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Sawad******

They claimed I misspelled my own last name. I checked it like 3 times yet somehow I forgot to spell my OWN name 🤷🏼‍♂️. Of course, they cancel ❌ the whole application and take your $300 rather than give you a chance to correct. Scam 🙄

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John **********

Sounds a bit like you haven't put the right thing for issuing authority/place of issue

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Matheo *************

ORIGINAL POSTER

@John *********

I checked on internet and it can happen when the passport is issued by a foreign embassy, the system can detect it as a mistake

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Matheo *************

ORIGINAL POSTER

I also screenshotted my application yesterday and didn’t made any mistake

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Elías ********

@Matheo ************

what did you write on the application? Bangkok?

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Matheo *************

ORIGINAL POSTER

@Elías *******

for the place of issue, same as my passport so : BANGKOK - AMBASSADE DE FRANCE EN THAILANDE

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Fgmc ******

No. Place of issue if France. Any French embassy is French territory. That's why they cancelled.

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DTV_Be*******

@Matheo ************

also, I believe it is suppose to be in English. But it should have been France

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DTV_Be*******

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