What are people's experiences with AXA insurance in Thailand?

Learn how to put commas ,,,,,

Let’s just say it’s been 8 months and we have yet to be reimbursed for our approved claim. The check has been lost in the mail, the check was then being sent to our bank, then they forgot to press a button of some sort. It goes on and on and on.

My experience with Luma insurance was outstanding. I thankfully never needed to make a claim. Time it took to buy their insurance and receive a policy was less than 24 hours.

So you bought on Dec 16th and trying to make a claim? When did you submit claim? I used axa but didn’t need it

If this is an axa defamation post, I would just love to join you but am mindful of legalities 😂😁

Been with AXA for years. Never had problems with them, always had my claims paid within 6 weeks. OPD under 50k is paid directly by AXA for my insurance.

THAT is the problem with MOST so-called "Travel Insurance", and why I for one do not recommend. They are very limited in coverage, and length of time; and good luck collecting from them when you need them.

Luma was not good or Quick in handling our case

I never had problems with AXA . After 4 to 6 weeks they normally pay your bills. Other insurance companies need 8 to 10 weeks.

Bring the bill personally to the nearest AXA office and there's no problem with payment.They payed me out-patient COVID therapy 7.5 k thb within 4 weeks.

Tried buying covid insurance with FWD online ,filled out all details, clicked the button and it got stuck! God knows where the information went!

has anyone tried FWD?

Does anybody know of any good agents who could sort my Thai partner and our Daughter some international travel insurance

Oh dear I was thinking about AXA........

luma is the same company and same crap.

you would expect that when paying over $800 A MONTH

I have a company called Passport. They’re out of Germany. I’m 67 years old and have everything wrong with me.

I’m currently paying $856 per month. But with that I get $2.5 million in coverage. They cover just about everything and I’ve never been denied. They’ll pay for both being in the hospital and out patient.

There’s no deductible. They give me a credit card to use to pay my medical bills. When I leave the hospital I get the bill. I then call Passport and have them top off the card for that amount. I then pay the bill. That’s the last I hear about it. I’ve never had a problem.

They’re accepted everywhere. I’ve used them at several hospitals in Pattaya and Bumrungrad Hospital up in Bangkok.

I found them very respondent to emails ( within 2 -3 days) Give them a hoi

Alliance ayuddha

Yes always use an agent. They don't bill you until they have the policy locked in

I would just go the chargeback route with CC company. You paid for a service that you didn't receive, easy claim.

Use Wrlife direct...No waiting

@Robert ********

can you assist?

Have you checked you keyed in your email correctly? Documents usually bounce back very quickly. Or check your spam folder.

Are you 100% sure you used official AXA site, not agent or scam?

Never ever would I buy any insurance from AXA. I was a passenger in a car. It was hit from the side. I ended up in the hospital. I could not get pre-authorisation whilst on a stretcher. The next day talked to AXA and explained everything. They promised to pay. I even got a fax sent to the two hospitals I had to attend to say they would pay. 12 months later they had not paid and I had to fight a legal case to get them to pay. On the eve of that case, they paid. I am a Barrister of law. What that company put me through, could be unbearable for most people with a non-legal background. Since that day, I avoid any policy underwritten by AXA. We have had an excellent experience with Allianz. Not the cheapest but they could not have been better when we went to Bumrungrad in Bangkok. They followed up and made sure all was okay, for weeks after.

@Darren *****

AA Insurance is great.

If you need a local agent to help you and see what's up I can refer you to one

I got my AXA setup in a few days...

Had issues with them before

Sounds like a suspect claim here - they are obviously investigating everything very carefully. A lot of scams going on at the moment. Especially those businesses which are for sale - and suffering mysterious fires!

I’be got a very good friend currently in ICU in Bangkok who suffered a major heart attack, just over 2 weeks ago. He is with Cigna and they have been brilliant, so once I retire from work, I know who I’ll be looking for my medical insurance?

When I did mine, from AXA too and online also, I received everything next minute

Should have used an agent, mine was done the same day.

Has anyone taken AA ins in Pattaya , next to key visa or SBC ins UK comp. With an agent in Phuket.

Pls share Ur experience with them thx.

Call them.

Proberly they forgot you due to holidays

Took me 6 months to get cancelled policy money back - they are disgraceful - avoid

Also research Luma or any other company you are considering. It’s forbidden to criticize a company in this country, pretty much but…

Good to know cheers

Just taken Luma.