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Is it normal to receive a visa application cancellation email without explanation in Thailand?
DTV VisaVisa Application CancellationVisa IssuesThai EmbassyLegal Assistance for VisaExpat Life in ThailandApplication ErrorsImmigration Rules Thailand
Apr 16, 2025
a year ago
Anonymous *************
ORIGINAL POSTERHi all. I just got an email saying, "Your visa application has been cancelled." No other explanation was provided. I had applied for the DTV through a legal firm in Thailand - they said they will check with the embassy and find out the reason.
Is it normal to receive a cancellation email without any explanation?
Is it normal to receive a cancellation email without any explanation?
TLDR : Answer Summary
The user reported receiving a cancellation notice for their DTV visa application with no explanation. Community members discussed common reasons for such cancellations, noting that it often results from incorrect information in the application. They highlighted issues like using an agent for the application, mistaken data entries, and the lack of refunds from legal firms. It was emphasized that receiving a vague cancellation notice is normal and suggested that the applicant may need to reapply themselves for better chances.
DTV VISA RESOURCES / SERVICES
- Take the basic DTV Qualification Test to see if you're eligible for the Destination Thailand Visa (DTV).
- For immediate assistance, contact Thai Visa Centre directly via LINE at @ThaiVisaCentre or Email them.
- Explore recent discussions by using the DTV Visa tag in the search box at the top of the page.
- Join the Thai Visa Advice Facebook Group to ask your questions, and get advice from others.
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Manas ***********
A visa cancellation result from a mistake in the first 2 pages of the application on the e-visa website.
Meaning the legal firm did a mistake, so they should either refund you or deposit another application at their expense
Meaning the legal firm did a mistake, so they should either refund you or deposit another application at their expense
Vovka ***********
When my application was canceled, I was given the reason (wrong place of issue) but it depends on the embassy.
They have a very poor automatic recognition system for passports, so you need to check everything 10 times.
Even 1 wrong letter will result in losing $400.
They have a very poor automatic recognition system for passports, so you need to check everything 10 times.
Even 1 wrong letter will result in losing $400.
Anonymous *************
ORIGINAL POSTER@Vovka **********
Thanks. I have asked the legal firm for the application they submitted. Absolutely devastated but let's see if the embassy provides any explanation.Reply to
Anonymous *************
Reply
Wannikea *********
Members, there is a huge distinction in the wording used for an application that fails.
Cancelled.... usually means incorrect data
Rejected.... usually means incomplete/insufficient application documents
Refused.... possibly means ineligible applicant (I can't recall if I've seen this word used in the email)
Cancelled.... usually means incorrect data
Rejected.... usually means incomplete/insufficient application documents
Refused.... possibly means ineligible applicant (I can't recall if I've seen this word used in the email)
Bob **********
When you use an agent leave the country and apply there
Henrik *****
Nobody gets a reason why, a application is rejected.
Winston ************
Why did you feel the need to use a "legal firm in Thailand" for the DTV? The requirement is that the applicant does it his/herself from OUTSIDE Thailand. This is why Thai visa agents hate the DTV: it's because they can't get a cut out of it. But here you go.
Anonymous *************
ORIGINAL POSTER@Alicia Harris I applied through Siam Legal! I'm hoping they can get back with something useful after checking with the embassy
Alicia ********
@Winston ***********
you can get assistance with dtv. Check Siam Legal - #1 agent in Thailand. They did ours.Chris *********
@Winston ***********
not true I know plenty of places give commissions on dtv soft powerReply to
Chris *********
Reply
Anonymous ******************
Not unusual
Delfina *********
If you don't fit there requirements , it will be canceled
Brandon ************
@Delfina ********
not fitting the requirements results in rejection, not cancellation.Delfina *********
@Brandon ***********
oviasly something was wrongReply to
Delfina *********
Reply
Anonymous ******************
Yes application is refused. No refunds from Embassy.
Brandon ************
Anonymous participant 173 not refused. That would be an application rejected. This was application cancelled.
Reply to
Brandon ************
Reply
Sharon *********
Something was probably entered incorrectly so unfortunately you’ve lost the money and will have to reapply and triple check everything before you submit
Bob **********
@Sharon ********
that’s a denial not cancelation if they some how know you paid for help (agent or lawyer) in a lot of cases it will be cancelledJohn *******
@Bob *********
Wrong. When data is incorrect (name, place of passport issued, etc.), you receive a cancellation.Reply to
John *******
Reply
Ben ********
Yes it's normal. And unfortunately the legal firm will not be able to do anything about it. The only thing you can perhaps do is try and negotiate some kind of refund of the fees you paid to the legal firm? But probably in their small print it'll say something like no refunds if rejected, but worth a shot, especially if they made some kind of mistake with your application / the advice they gave to you
Calvin ******
@Ben *******
his application wasn’t refused, or rejected… it was cancelled.Anonymous *************
ORIGINAL POSTER@Ben *******
Thanks, I'll try and do that. I could reapply but without knowing the reason I don't want to risk it.Reply to
Anonymous *************
Reply
John *******
Unfortunately, that is the norm with cancelations. Very vague with no details. Which embassy did you apply via and are you in that county now? Someone recently had their application canceled in Vietnam and the paperwork has the visa firm’s email listed. They then reapplied without the firm’s support (information listed) and it was approved. Was the email used in the application the legal firm’s email?
Anonymous *************
ORIGINAL POSTER@John ******
Thanks, I didn't see the post from Bangladesh earlier. @James *******
I had applied under workcation. I'm waiting to hear back from Siam Legal tomorrow after they review and speak to the embassy. I'm not sure if I should reapply on my own right away. Any guidance?
James ********
Anonymous participant were you in Bangladesh at the time the DTV Visa Application was SUBMITTED using the Evisa online application system?
What is your passport nation?
What PROOF of your being in Bangladesh was submitted with your application?
What is your passport nation?
What PROOF of your being in Bangladesh was submitted with your application?
Anonymous *************
ORIGINAL POSTER@James *******
Yes, I was here. My national identity card, bank statement, utility bills all had the proof of residence.James ********
Anonymous participant what is your passport nation?
James ********
Anonymous participant thank you 👍
Reply to
James ********
Reply
Anonymous *************
ORIGINAL POSTER@John ******
Applied through the Thai embassy in Bangladesh. I'm based here. I got the email directly so I think mine was used? But I'm not able to check the application status on the site since Siam Legal - the legal firm - used their account to submit the applicationJohn *******
Anonymous participant - This might be the issue. I would submit using your own account.
Anonymous *************
ORIGINAL POSTER@John ******
Thanks mate. Such a bummer. E visas were only introduced here in Jan and nobody to my knowledge has gotten a DTV from Bangladesh yet. Hence I had engaged with a Thai legal firm. I have asked them to share with me the application they submitted btw.James ********
Anonymous participant what is your passport nation?
Do you have legal resident status in Bangladesh?
Do you have legal resident status in Bangladesh?
James ********
Anonymous participant Sorry your application was cancelled.
Pardon me,vbut I believe that the use of an Agent as you did was the problem.
Their involvement was seen by the Thai Embassy. It appears to be a red flag when that happens. As seen in other similar denials.
For what purpose did you apply for the DTV visa?
Workcation or Soft Power...
Or ???
Pardon me,vbut I believe that the use of an Agent as you did was the problem.
Their involvement was seen by the Thai Embassy. It appears to be a red flag when that happens. As seen in other similar denials.
For what purpose did you apply for the DTV visa?
Workcation or Soft Power...
Or ???
John *******
Anonymous participant - prior, you didn’t need to do e-visa. I submitted mine in person back in July. You could have done the same in Bangladesh before Jan. Someone posted last week that they got approved via. Bangladesh.
Reply to
John *******
Reply
Anonymous ******************
Cancelled Application
This means that some information was entered incorrectly in the online application — such as a wrong passport number, a spelling error, or something similar.
Which embassy did you apply through?
This means that some information was entered incorrectly in the online application — such as a wrong passport number, a spelling error, or something similar.
Which embassy did you apply through?
Anonymous *************
ORIGINAL POSTERAnonymous participant 367 Thai embassy in Bangladesh
Anonymous ******************
Anonymous participant you’ll have to reapply. Nothing more you can do.
Reply to
Anonymous ******************
Reply
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