This is NOT an official government website. We are an independent resource providing information and assistance to travelers.
What should I do after my DTV visa application was canceled due to a 'wrong country of passport' error?
Mar 11, 2025
a year ago
Holp ******
ORIGINAL POSTERI applied for my DTV Visa in Hanoi a few days ago.
Today I received this brief message:
"Your view application has been canceled. Wrong country of passport."
No further explanation or way to contact them.
The E-Visa dashboard isn't very helpful either.
What do you recommend for next steps? 🤔
Today I received this brief message:
"Your view application has been canceled. Wrong country of passport."
No further explanation or way to contact them.
The E-Visa dashboard isn't very helpful either.
What do you recommend for next steps? 🤔
TLDR : Answer Summary
The user reports a cancellation of their DTV visa application due to a 'wrong country of passport' error without any explanation from the authorities. Many comments suggest that this might be a common system glitch where information such as passport country or personal details are misinterpreted during submission. Recommendations include double-checking all information submitted on the application, contacting the appropriate authorities or embassies for assistance, and possibly reapplying if necessary. Some others shared similar experiences and advised using reliable channels or agencies for visa applications to avoid issues.
DTV VISA RESOURCES / SERVICES
- Take the basic DTV Qualification Test to see if you're eligible for the Destination Thailand Visa (DTV).
- For immediate assistance, contact Thai Visa Centre directly via LINE at @ThaiVisaCentre or Email them.
- Explore recent discussions by using the DTV Visa tag in the search box at the top of the page.
- Join the Thai Visa Advice Facebook Group to ask your questions, and get advice from others.
Pelle Eriksson★★★★★
Absolutely Bangkok's best service I highly...recently on Facebook
Luca G.★★★★★
I used this agency for my DTV Visa...recently on Google
Trusted DTV Visa Agent
OVER 100,000 EXPATS SERVED
#1 VISA AGENT IN THAILAND
Mayling ***************
It happened with me. I from Ecuador but I have to renew my passport in India because I live abroad.
When they asked in what country you passport was issued I wrote India, but was wrong was Ecuador because the embassies they have they own territories
When they asked in what country you passport was issued I wrote India, but was wrong was Ecuador because the embassies they have they own territories
Seun **********
This sounds like a system glitch. I keep seeing people having this issue, even with names not matching their passport cos the system got funky somehow.
Holp ******
ORIGINAL POSTER@Seun *********
Yes I agree this is what I'm thinking as wellReply to
Holp ******
Reply
Anonymous ******************
I had the same issue, wrong at the 1st page, 1st question !
Then had to pay again
Then had to pay again
Greg ********
Maybe they noticed you have been "Working" in Thailand for years 🙂 🙂
Anonymous ******************
Maybe you shouldn’t be coming to Thailand full stop 🛑
Florian ********
I’ve got my DTV visa in hanoi literally 2 weeks ago, you can find their number online, they will answer your question.
Holp ******
ORIGINAL POSTER@Florian *******
Thanks for the infoReply to
Holp ******
Reply
Pretoria ************
Go to embassy much easy
Wannikea *********
@Pretoria ***********
all the applications are onlineReply to
Wannikea *********
Reply
Roos ****
I recommend Solutions - Koh Samui for getting the DTV!
Elizabeth ****************
I went through a “reputable” agency here and they screwed it up and denied accountability. So. I went with another agent and she actually knows what she’s doing.
Dave **********
Does this mean if you have a UK passport or any other passport you must apply in UK or the country of your passport only ?
Andi ***********
@Dave *********
You can apply in many countries with a UK passport. I applied in Taipei with mine. You can apply in any country which accepts non residents.Reply to
Andi ***********
Reply
Jan **********
Ask your bank do a chargeback.
Holp ******
ORIGINAL POSTER@Jan *********
Is this possible? 🤔Jan **********
@Holp *****
Yes, just call your bank. There’s likely a form to fill out. Explain that you did not receive clear instructions and the office is unresponsive. The bank will contact the embassy for an explanation. If they do not reply with detailed explanation, the bank will do a chargeback. There are rules to running a commerce site. My friend got his $343 fee back.David **********
@Holp *****
it clearly states that once submitted, the fee is non-refundable. Thus asking your bank to dispute this charge is futile.Reply to
David **********
Reply
Mateusz ***********
I had a similar situation, I guess, but I'm not sure if it was my fault or theirs. Anyway, I was applying for a DTV visa from Cambodia, and I received it with the wrong country in the passport section.
Kevin ********
If you had issued in a different country to your home Courtney you HAVE to put your home country. This is one of the reasons they can reject for what you said.
Robert ***********
Make sure you verify that when you submit the picture of your passport that all the information is exactly the same as on your passport. There have been issues with people submitting their biodata page and things like their passport number was transcribed wrong or middle name was dropped or name misspelled. Need to check all your info a second time before hitting submit.
Wannikea *********
Triple check everything before you submit your application. The OCR machine reader of the passport data page can make mistakes, you are warned about this when you upload the passport data page. Honestly passport country is wrong, how could you miss that? I recommend you take your time through each and every step and kick yourself a few times as well. This application is toast.
Christopher ******
If you paid... probably have to pay again
Wannikea *********
@Christopher *****
no probably about it, he will pay again.James ********
@Wannikea ********
correct ✅Reply to
James ********
Reply
Paul *********
how can you get the wrong country of your passport
Em *******
@Paul ********
mine was issued in Bali but you still need to write USA because that’s where they send the passport to be made.Paul *********
exactly as its a country
Reply to
Paul *********
Reply
Holp ******
ORIGINAL POSTER@Paul ********
The only thing I can think of is I put 'Bangkok' as my place of issue but not sure why that would be an issue 🤷♂️Wannikea *********
@Holp *****
on the other hand I asked 3 embassies this question last month. This is the reply I got from the Vancouver consulate.Justine ********
@Holp *****
you need to put your country even if you used an embassy.Stefan ******
@Justine *******
@Holp *****
Exactly this. It was discussed before around here, you might have missed it. Yes, it may be confusing but your place of issue (except for very special cases) is always your passport country. Note place of issue is not place of residence which is mentioned in some passports. All passports are normally issued in the PP country even if the holder lives abroadReply to
Stefan ******
Reply
Dany ********
@Holp *****
open your passport. does it say „Bangkok“?Lachlan **********
@Holp *****
because that isn't the answer they are looking for. even if it was processed in Thailand, your passport was still issued by an authority in the UK.Anon*****
@Holp *****
This is definitely the issue. Even if your US passport was issued in Bangkok, the issuing authority is still from the United States and should be entered as such. The consulate officers have no method of modifying your entered application data and you will therefore have to submit a new application, unfortunately.Holp ******
ORIGINAL POSTER@Anon*****
Okay, I understand. That's ridiculous. One small typo 🙄Sharon ***********
@Holp *****
but it's not really a small typo. You've made an error to an important matter.Paul *********
@Holp *****
yeah its funny for such a serious thing such as immigration they cant even tell you why in most cases it was rejected. no chance to upload a new document or anything just thanks for your money try again laterReply to
Paul *********
Reply
Kevin ********
@Holp *****
because it was issued by UK, which is what you need to put. I have seen it before on replacement passport as place of issue being different to issuing country. It’s the issuing country that has to be used and NOT the place.Reply to
Kevin ********
Reply
Holp ******
ORIGINAL POSTER@Paul ********
I still don't know what happened and have no way to check since I can't view the applicationTammi *****
@Holp *****
How long did you have to wait till they message you?Holp ******
ORIGINAL POSTER@Tammi ****
Just 2 daysReply to
Holp ******
Reply
28 comments
a year ago
23 comments
a year ago
42 comments
a year ago
21 comments
a year ago
4 comments
a year ago
27 comments
a year ago
37 comments
a year ago
10 comments
a year ago
2 comments
a year ago
31 comments
a year ago
18 comments
a year ago
29 comments
a year ago
21 comments
a year ago
25 comments
a year ago
19 comments
2 years ago
27 comments
2 years ago
3 comments
2 years ago
14 comments
2 years ago
46 comments
2 years ago
31 comments
2 years ago
9 comments
2 years ago
10 comments
2 years ago
49 comments
2 years ago
24 comments
2 years ago
58 comments
2 years ago
7 comments
a month ago
9 comments
a month ago
21 comments
a month ago
16 comments
a month ago
8 comments
a month ago
The ask:thailand community, consisting of multiple Q/A groups with over 100,000 members, powers this platform. It is not an official government resource. Our members actively contribute to this resource, and while we strive for accuracy, we cannot guarantee its complete reliability. Assistance to travelers is provided as a community service.