How can I re-link my DTV visa to my new passport after it was stolen?

Question

— STOLEN PASSPORT / DTV ISSUE ADVICE -

Hi everyone,

I’m a Canadian currently in Thailand, and my passport was stolen while I was in Europe before re-entering Thailand. I already have a new passport, and my DTV visa is electronic — it was not a physical sticker, and I still have the DTV approval email, receipt, and e-Visa PDF copy.

When I entered Thailand on November 6, I was given a 60-day tourist stamp on arrival, but I’d really like to continue using my valid DTV visa that’s linked to my stolen passport.

I wanted to ask if anyone here has successfully:
 1. Re-linked their electronic DTV to a new passport after a theft or renewal, or
 2. Had an agent or immigration office assist with this exact process/ what documents you needed?

Documents I currently have:
 • photocopy  in black and white of the stolen passport ID page and all pages with stamps before exiting Thailand to go to Europe in September 
 • Police report (original + translation)
 • New passport copy
 • Entry stamp (Nov 6) and TDAC form
 • DTV e-Visa PDF, approval email, and payment receipt
 • TM30 (current residence)
 • Supporting docs: passport replacement application + proof of payment, updated lease with my new passport number on it, most recent bank statement, outbound flight and updated Muay Thai invitation letter with my new passport number on it.

Has anyone successfully done this, or know which immigration office or visa agent can handle it?
Otherwise, if you had to renew your passport and your DTV was linked to your old passport - how did you fix this?!!

Any first-hand experience would really help me decide whether to try re-linking or re-apply from scratch.

Thanks in advance for any guidance 🙏

Ask Thailand · Answer

A Canadian expat in Thailand seeks advice on re-linking their electronic DTV visa to a new passport after their original passport was stolen. They currently possess all necessary documentation, including police reports, e-Visa copies, and a new passport. They ask the community for any first-hand experiences or recommendations for dealing with immigration or visa agents to resolve this issue.

John ********** · Answer

If you have a photocopy of the data page of your old passport, a printout of the DTV visa and your new passport you should just be able to show that when entering the country. You may also be able to get immigration to put a stamp in your new passport acknowledging your old passport number. But whichever way you cut it I think you are going to have to leave and return to onto the DTV

Elías ******** · Answer

Did you showed your DTV at the airport?

Myles ******* · Answer

I have DTV in old passport and have to show both new and old each entry.

Obviously different for you but try showing the photocopy of old along with DTV PDF and explain what happened

Marcin ******* · Answer

When I entered Thailand on November 6, I was given a 60-day tourist stamp on arrival, but I’d really like to continue using my valid DTV visa.

Did you show them DTV visa upon entry ? What did they say ?

Arden ***** · Answer

Try to contact the consulate was granted the visa for you. Usually when you change the passport you need to show both old and new passport.

Bob ********** · Answer

You should go back to the airport and show them. What you got

John ******* · Answer

Did you explain the situation when you were entering the country and show your DTV then? What did they say you needed to do?

Phil ********* · Answer

I feel you are overthinking. You're so in order with all your papers and new passport. I could see no reason why you should not have your DTV again. Visit the immigration and, surely, they would sort things for or advise you. Go to Chaengwattana, the counter people there are usually helpful. No need for an agency, I feel.

Phil ****** · Answer

[mention redacted] you seem sorted. Just take everything when at immigration

How can I re-link my DTV visa to my new passport after it was stolen?

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