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What should I do if my passport was stolen and I need to update my Muay Thai DTV visa before flying to Bangkok?

Visa Issues Stolen Passport Thai Visa Muay Thai DTV Visa Canadian Embassy Immigration Procedures Travel Advice Expat Support

Oct 21, 2025

2 months ago

— HELP: STOLEN PASSPORT: flying to bkk soon … who to contact?!  Please read below — 

I need some advice regarding my Muay Thai DTV (Soft Power) visa and my visa is digital (I have an online copy and a printed version - nothing was in my actual passport luckily) 

I applied and was approved digitally in Hanoi, but my old Canadian passport was stolen recently and I now have a new passport. I need to update my passport number for my visa, and the Muay Thai school is updating the invitation letter for me.

Has anyone been in this situation before? Who should I contact, and what steps do I need to take to make sure my visa is recognized when I fly to Bangkok on November 5 from Madrid?

- I have a photo of my old passport

- a photo of my new passport 

- police report 

- all emails with the Canadian embassy regarding my stolen passport 

- all DTV documents/pics  digitally I used when applying in Hanoi and being approved 

Are there any agents in Chiang Mai or elsewhere who can help with this process also?

Any guidance would be greatly appreciated — I want to avoid any issues at immigration.

Thank you!

Shannon

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TLDR : Answer Summary

Shannon's passport was stolen, but her visa documents are intact digitally. She seeks guidance on updating her visa information with the new passport before flying to Bangkok. Comments suggest contacting the Thai embassy and ensuring all documents match. Others share experiences, emphasizing that the visa and passport must correspond, and recommend obtaining a verification letter from her embassy.

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Shellee ********

You have all the old stamps transferred to new passport. I had an agent do it for me.

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Shannon ******

ORIGINAL POSTER

@Shellee *******

do you have the contact?

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Shannon ******

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Maitin *******

Your embassy

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David *******

Your Embassy.

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David *********

i have had this issue

you need a letter from your consulate or embassy

which you have to fill in with all the details

british embassy made me go into the bkk office to collect it

actually just a photocopy form

i would phone your embassy and ask them if they can post or email it to you

i used it as i left land border to cambodia

they weren’t very happy and made me wait a while

but not a big dray

they had all the border entry stamps there so they used to it

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Alan ********

EMBASSY

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Dawn ********

Your visa has to match your passport . ( new visa )

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Glenn *****

Phone your own embassy as soon as possible. Also you have to do a police report even though nothing will come of it.

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Shannon ******

ORIGINAL POSTER

my embassy can’t do anything about the DTV

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Glenn *****

no but they can get you a new passport

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Glenn *****

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Shannon ******

ORIGINAL POSTER

Not an old passport - was. Valid and stolen. I had to get a new one

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Rory *********

this might be tricky because your visa is attached to your old passport and now you have a different passport number . I would seriously go ask immigration or go to agent on this

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Rory *********

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Jeremy ********

No idea what to do…even people with old passports have to carry them with the new passport for the duration of the visa

Good luck

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Michael ********

@Jeremy *******

Some countries keep the old passport, mine doesnt but some do

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Bob **********

@Jeremy *******

carry the police report

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Chuck **********

no help, not going anywhere without current passport! Went through that before!

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Chuck **********

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Bob **********

As long as you have a valid visa and a passport you good everything is linked in immigration computers ,who steals old passports???

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Elías ********

the stolen one wasn't old, it was the current and only passport. OP had to make a new one because that one was stolen.

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Shannon ******

ORIGINAL POSTER

@Elías *******

yes

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Bob **********

@Elías *******

as long as she has a valid passport with a police report she’ll be fine

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Bob **********

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Andrew ********

you still need your physical passport to travel - if you do not have proof of it on you and you are stopped and asked for it you can be detained until they sort it out

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Shannon ******

ORIGINAL POSTER

@Andrew *******

I have photocopies of my stolen passport - all pages

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Shannon ******

ORIGINAL POSTER

@Andrew *******

yes I have a new passport. My other one was stolen

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Andrew ********

ok I wasn't sure - i keep a photo copy of my passport and current visa on my phone i keeo my actual passport in my condo hidden i only need it for immigration and bank matters if I pull large amounts of money

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Andrew ********

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Bob **********

@Andrew *******

she says she has a new passport

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Bob **********

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Sukanya ***********

What about contacting the Thai embassy in the country you are in right away?

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Paul ***********

@Sukanya **********

The most sensible response here. Take all your documents, everything you have and present it to them. They must be able to help you more and provide an entry in your new passport.

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Sukanya ***********

@Paul **********

, Agreed I think it's a good choice to do this, but she might have her own reasons.

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Sukanya ***********

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