Park Plaza Bangkok Soi 18 - AQ / ASQ

• Room
• Bedding
• Shower
• Staff

• Cannot open windows no fresh air what so ever

Everything went very smoothly, pick up at airport, testing, check in etc. The staff though all pretty young are very professional and kind. Food was pretty good most of the time.

the biggest negatives for me would be that you cannot open the windows in the room which is very very unpleasant as well as eating in a plastic container 3 times a day i dont know if this is covid mesure imposed by government but it doesn’t make much sense because when you check in you have proper metal cutlery with a sponge and washing up liquid so why not just leave a plate as well? You can always ask them to go 7/11 for you and get cardboard plates which is what i did.

• Staff
• Check in
• Information regarding covid results

• None

Check in was done quickly and efficiently After a long flight I was anxious to get to my room and to bed. Arrived at hotel around 1:30 AM. The Employee who greeted me was excellent. I stayed an extra day after being cleared as Covid negative. Nice pool and Soi 18 in a great Area close to BTS shopping at Terminal 21. I will stay again in future.

• Well done, very efficient, comfortable

• Hotel would not let me go out once negative result came! Said I needed to check out. Bad communication. Had to chase for test result. Plates in hallway not cleaned.

Generally good but hotel did not tell me results! Had to chase them and then they said I had to check out if I left (result negative). Bad communication. Staff not too friendly. Rooms nice but hallway dirty with uncleaned dishes!

• Good service from the airport and testing

• The food service missed our orders and then got them all mixed up.
• We weren't notified of our negative result as we requested.

The room was in need of renewal. I didn't feel like value for money given the price paid. The service was a bit chaotic.

The result of the PCR test was not announced from the hotel, so I had to ask to the front staff. If possible, It would be better to give a short announce to passengers.

• The tea in the room was particularly delicious.
• The food was hot and good.
• The room was clean and spacious.

Everything was so efficient from the pick-up to the testing to the check-in, I didn't have to think or worry about a thing. All was taken care of. The staff were very kind and made helpful menu suggestions. They called me in the morning to let me know the results of the PCR test. (Negative, thank Heavens) I highly reccomend the Park Plaza.

• Helpful

• None

So easy from airport to test to room. Very helpful and polite Would book again with no hesitation.

• Very clean, I felt safe. The test was done promptly. Everything was excellent!

• Nothing negative, we’re dealing with the Wuhan Plague!

I want to thank them for picking me up at the Airport. It was very smooth. The The Thai Authorities at the Airport did a great job too. Very Fast!

• Service is enough against hotel charge.

• Wife connection isn’t good.

Hotel service including transportation and PCR test process is good. Thank you for Comfortable stay

• Very helpful and responsive. Airport connection was seamless

• No negatives

The friendly and courteous staff was instrumental in helping me recover the jacket I had left behind in the transport van.

• Entire team was always doing everything for fulfilling our wishes, always in a very polite manner.

• Room (315) not really had city view. Doubt a little that this was not the deluxe city view room we ordered.

Unfortunately we was not able to visit any other areas of the hotel. The AQ was limited to getting in and out w/o any further services. Hope to be able to come back again.

• Bed very comfortable

• Can be cleaner

The staffs were very nice and friendly. Although the room could be cleaner, it was very spacious. Overall it was ok.

• Stocked mini bar (non alcoholic) for arrival with coke, sprite, tonic, chocolate, nuts, crisps etc. all included in room rate
• quick check-in and check-out
• Food of good quality and hot
• Big room and great to relax after long flight

• Slow in answering calls to reception
• WiFi was OK

Nice modern hotel easily located on sukhumvit. Stop off for PCR swab test was easy and quick with quick checkin process at hotel. Food menu choices good and food was delivered on time agreed and was delicious and hot. Checkout process was efficient

• Airport pickup and check in service was good and staff behavior was friendly

• they did not provide Muslim food. they were already informed before booking to provide Muslim food.

according to my experience, i suggest stay at this hotel for quarantine. but if you are Muslim and strict to Muslim food then confirm first before booking.

• All of the staff was very accommodating and communicated care for me and my situation. Even with all the measures I still felt like I was in a normal hotel stay.

Hotels walk a truly fine line with offering quarantine while also maintaining hospitality. There wasn't a single moment when I did not feel as though I was the one being honored and cared for in the hotel. Thank you to the GM Miguel and all of his fine staff.

• Excellent

Good value. A perfect asq stay. Good service. Pleasant stay. No delays Covid results back within 12 hours.

• Communication + Service
• Smooth pickup and pcr test process
• Good food with big portions
• Nice rooms with everything you need

• Nothing

My 2nd time at Park Plaza and I would highly recommend it to anyone! From the initial communication through to negative covid test the following day and check out, everything was extremely smooth and all with very friendly and welcoming staff!

• Good phone customer service.

• Food was just ok, all tasted pretty much the same.
• A guy who came to picked me up for a Covid test had bad manner.
• Faculties were filthy.
• A hall way smelled like rotten food.
• WiFi was spotty.

A guy who came to my room to bring me to have a Covid test was pretty rude. There was no call that some would pick me up within 10-15 mins. A guy showed up but I was not ready. I asked me to give me few mins to change. He asked me point blank “How many mins do you want?” I was taken back by the tone and what he asked. I repeated “Just few mins, please”. He then said “Ok, I will give you one min”. He probably had a bad day or was impatient since he had many customers to bring to test Covid. Whatever reason, it was unacceptable. The food was ok. Different menu but they all tasted pretty much the same. The room was pretty clean but other facilities outside the room were filthy. A hall way to elevator, a floor on the pool area, etc were all filthy. Nobody vacuumed the floors. This is a pretty old hotel but there is no excuse not to keep it clean and tidy. WiFi was spotty.

• The working space was great , spent almost all my awake time either working or gaming and the quarantine days passed almost in an instant.
• The bed was comfortable enough to not cause any issues going to sleep or backaches in the morning , thats a huge plus in my book when you are stuck in one place and have no option to change.
• Staff took time to take care of me when I forgot to order food or to accomodate my requests.
• Air conditioning was great as well , easy to use and efficient , helped me to ease in , coming from 10 degrees celcius into Thai weather , which is... Pretty warm.

• Food taste was all over the place , there are few options to choose from and when you experience what is good and what is not , its alright , however some of the dishes were a big miss and also got food poisoning once , so there is definitely space for improvement there.

Do be aware when they warn you that superior rooms have no view , all I saw through my window was another building , had to find an angle to see what sky looked like on a given day , but given that I spent most of the time on PC , that did not bother me at all. Wifi is another thing to be aware of , its alright in general , but once the hotel began to fill in , during some times the quality was lacking. All things considered it was a great stay (well, great for what aq experence could possibly be) and I have no regrets choosing Park Plaza.

• Timely response

• still waiting for email confirmation of reservation

Looking forward to enjoying that swimming pool. I hope there is a BBQ place near hotel. I am just waiting for email.