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customer service issues

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This page displays all the results for the Customer Service Issues tag, sorted by the most recent activity. There are a total of 4 questions that have been tagged with Customer Service Issues. Explore the questions to find discussions and information relevant to this topic.
Jan 21, 2026
3 months ago
Christian *********
ORIGINAL POSTER
Thanks for the actually helpful feedback on the CoR reissue. To the rest of the armchair experts and bored goofballs: If I wanted a lecture on life in Thailand from people who obviously don't even live here, I would've asked.

This conversation is the perfect example of why most people stop talking to the expat community here. It’s all noise and no substance.

@Admins: Close, lock, or delete – this is solved.

New motorcycle registration:

Sorry, this has nothing to do with the visa – I bought a new motorcycle from Honda in Surat Thani on September 16, 2025. I gave the saleswoman my "certificate of residence", and she told me I would receive my white license plate in 4–6 weeks. – After 8 weeks, I sent a reminder, and she apologized, saying she had forgotten about my registration and that my registration certificate had unfortunately expired. She needed a new one. That's the only job she had! – Two weeks ago, I sent a new certificate to Honda in Surat Thani, and after asking for proof 2–3 times, she told me again that it would take another 4–6 weeks for the white license plate to be issued. – I am really pissed and have completely lost trust in this person. She can't provide any evidence for her statements. This all seems very suspicious to me… – What do you advise? – Should I call her boss or go to the tourist police immediately? - Thanks for feedback!
27 comments
Oct 1, 2025
7 months ago
Jim *******
ORIGINAL POSTER
Bangkok Bank, the biggest one in Thailand.

Someone said (actually 100s posters here, may be more elsewhere) they (the Bangok Bank) do not care about their customers. They care about their profitability.

We, foreigners in Thailand are low value customers, a nuisance down to being junk customers.

We do not take, en masse, home loans, we have no credit cards from the BKK bank. That is what the BBKank (any bank) wants.

Look at this. CitiBank, in Japan, withdrew from retail banking, sold it to SMBC (Sumitomo Mitsubishi Banking Corporation).

CitiBank was the darling for all foreigners in Japan, English spoken at the branches, their site in English.

The hook is: you have to have something like 5 million THB in your account, in Japan. Then, all services are free.

The BKK bank may lose some customers, they actually want them out. Street vendors and foreigners.

I can only guess, BKK bank is not a payment processing system, it is costing them resources for minor irrelevant transactions.

With IBM for 40 years, i came to know how the banks work. They are shops where they sell money.

Probably, no drama when the banks explained to the Thai government what it is.

Yes, there was some response, uproar from the grass roots but nothing has happened.
23 comments
Aug 8, 2022
4 years ago
Andrea ********
ORIGINAL POSTER
Has anyone managed to speak to someone by phone at the London Thai Embassy in say the last 7 days? Thanks
9 comments
May 25, 2019
7 years ago
Steve ******
ORIGINAL POSTER
Kalasin Immigration is now open, you will find it at Kalasin Police station upstairs. It is a small office with from what I saw only two officers, both gentlemen. I found one of them Khun Jonathan to very abrupt and unnecessarily aggressive at first, however he did lighten up after a while. I was only in for Visa extension, which did seem to take an age to process, with the usual blame being put on the system. Anyway it’s open and certainly saves having to travel to Sakhon Nakhon........I also need to tell you, if you didn’t already know, your 24 hour residence report must be done at an Immigration office. I was told that it can be done at a police station, which I have done the last 2 times. Khun Jonathan tells me, this is not acceptable and must be done at an Immigration office.
8 comments
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