Has anyone successfully received a refund from thailandpsas for missed flights due to illness?

The post discusses concerns about obtaining a refund from the thailandpsas website after missing a flight due to illness. The user reports anxiety over the refund process, noting they haven't received feedback from the refund email. An update indicates that the issue was resolved quickly when reaching out to a different support email, but they are still awaiting a response from the initial refund query. Comments from others confirm that refunds are not automatic and require a request, while also clarifying some confusion about the Thailand Pass.