Answered3 years ago

What should I do if I haven't received a refund from Agoda for a cancelled flight due to visa issues?

Agoda flight cancellation refund process visa issues travel planning credit card disputes

Nanik ********

asked Mar 26, 2024

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I had travel plan by Agoda, but because of I can't completed my visa I had canceled all of my travel plan by Agoda on November 15, 2023. Until now I had no receive my refund money from Agoda for Oman air flight cancellation

Answer summary

A user shares their experience of canceling travel plans via Agoda due to visa issues but is struggling to receive a refund for their Oman Air flight. They mention having contacted Agoda customer service without success. Several commenters suggest different approaches: contacting their bank for a chargeback, emphasizing the advantages of booking directly with airlines, and sharing personal experiences with credit card disputes. The conversation also touches on visa requirements for traveling to Oman and Saudi Arabia.

14 repliesnewest first

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Luc ************

Never book via a third party.

3 years ago

Nanik ********

@Luc ***********

thanks

3 years ago

John *********

I don’t know if this is of value, but I am a U.S. citizen and I would have put this purchase on one of my U.S. based credit cards (Visa or MasterCard, not a debit card). I have filed 15 to 30 disputes over the last 20 years, and I won every time. The total amount over the years is in the $10k area. If they actually wronged you, it is your responsibility to stand up for yourself and file the dispute to recover your money. Don’t wait another day.

One of my disputes was with a charge for a NFL football game that was cancelled around 2017. The credit card originally stated something to the effect that they are powerless against the NFL. I told the credit card company that it is their responsibility to recover my money because the NFL broke the contractual agreement of the purchase. They quickly recovered my funds. I sincerely hope this information empowers you to get your money returned to you.

3 years ago

Nanik ********

@John ********

my card is visa debit card

3 years ago

Sam ********

I though Indonesians don't need a visa to visit Oman? (14 days no visa needed, 30 days needs E-visa)

3 years ago

Nanik ********

I want to travel to Saudi Arabia

3 years ago

Sam ********

@Nanik *******

Ah, OK!

3 years ago

Wayne *********

One reason why I book direct with airlines.

3 years ago

CN ****

@Wayne ********

even airlines are stubborn when it comes to issuing a refund. They are all greedy.

3 years ago

Wayne *********

@CN ***

stubborn yes but better than going through agents to get refunds. Eliminate the extra party to deal with is what I prefer incase I need to do changes etc

3 years ago