Answered4 years ago
What should I do if I'm having trouble purchasing FWD Covid insurance online?
Any one having trouble buying FWD covid insurance. I filled out the application and credit card details, says check your order . But the box buy it now ! Does nothing .
I would appreciate any ideas Ian
I would appreciate any ideas Ian
Answer summary
Ian is experiencing issues when trying to purchase FWD Covid insurance online; after filling out the application and entering credit card details, he is unable to proceed due to a non-responsive 'buy it now' button. Community members suggest checking if all required boxes are ticked, the need for a PCR test upload, and potential browser compatibility issues. They also share tips for reattempting the process and ways to handle insurance certificate viewing problems.
19 repliesnewest first
Click comment and we will ask for your email, then OTP, then name.
Ani *******
I got my FWD insurance quite recently, I'm 39 but memory fails me on the exact process I went through on each stage. All I know is it was very simple, filled in simple details and paid it and received the certificates by email soon after.
Definitely, get another person with you to check over that you haven't missed completing a particular section on that page or tick box somewhere, etc.
Definitely, get another person with you to check over that you haven't missed completing a particular section on that page or tick box somewhere, etc.
Peter ****************
You don't want to know. Same like me
@I**
, ha ha ha. Good luck with y'r trip.Peter ****************
Mmm, no, sry
@I**
. Maybe the download didn't go correct or not complete. Maybe try again ?
Ian ************
OP@Peter ***************
don't know why but I sent it to a mate ! He sent it back to me and it openedPeter ****************
Okay
@I**
, please let us know if it worked ? If not, good luck. I don't know this site 🤷♂️Ani *******
@Peter ***************
Good to hear!I think you need Adobe software installed on your PC/laptop.
If you like I could convert it to JPG for you which would be viewable?
Also, bear in mind or Thailand Pass you would need some of the docs converted to JPG anyway such as your Vaccination Certificates, Passport...
There are PDF to JPG convertors online too if you prefer to try do it yourself 🤗
Ian ************
OP@Peter ***************
to all ,finally got insurance FWD but unable to open the PDF attachments, any idea's, I think I need to do a computer courseIan ************
OP@Peter ***************
will doPeter ****************
@I**
, Sometimes I have issue that a box is not 'clickable'. When I go to the same website with another browser, it works. Ask not why....but it sometimes worked for me....🤷♂️Ani *******
@Peter ***************
This is very true! Have had experience with this on other online forms and was a eureka moment!Ian ************
OP@Peter ***************
thanks peter I will try thatIan ************
OP@Ani ******
i will try tomorrow it is a simple form you are right thanks AniAsia *************
What's fwd covid insurance
Ian ************
OP@Maria *******
it's a insurance company in thailandAsia *************
@Ian ***********
Thank you so much.
Mark ************
Hello Ian our system works perfect... MHF Wrlife
****************************
Jo ********
Must check the boxes before it allow you to proceed
Ian ************
OP@Joseph *******
may be , but I did double check all my details and accepted my application ..and it won't allow me go back a page to check details again ,mind you I am 76 and my computer skills are limited
Ian *********
I haven't tried to fill in any details but could it be something to do with that it states you have to buy it 14 days in advance unless you upload a pcr test result?
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