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What should I do if I'm having trouble purchasing FWD Covid insurance online?

FWD Covid Insurance Thailand Insurance Online Purchase Issues Insurance Application Process Expats in Thailand

May 12, 2022

3 years ago

Ian ************

ORIGINAL POSTER

Any one having trouble buying FWD covid insurance. I filled out the application and credit card details, says check your order . But the box  buy it now !  Does nothing .

I would appreciate any ideas    Ian

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TLDR : Answer Summary

Ian is experiencing issues when trying to purchase FWD Covid insurance online; after filling out the application and entering credit card details, he is unable to proceed due to a non-responsive 'buy it now' button. Community members suggest checking if all required boxes are ticked, the need for a PCR test upload, and potential browser compatibility issues. They also share tips for reattempting the process and ways to handle insurance certificate viewing problems.

Ani *******

I got my FWD insurance quite recently, I'm 39 but memory fails me on the exact process I went through on each stage. All I know is it was very simple, filled in simple details and paid it and received the certificates by email soon after.

Definitely, get another person with you to check over that you haven't missed completing a particular section on that page or tick box somewhere, etc.

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Peter ****************

You don't want to know. Same like me

, ha ha ha. Good luck with y'r trip.

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Peter ****************

Mmm, no, sry

. Maybe the download didn't go correct or not complete. Maybe try again ?

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Ian ************

ORIGINAL POSTER

@Peter ***************

don't know why but I sent it to a mate ! He sent it back to me and it opened

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Ian ************

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Peter ****************

Okay

, please let us know if it worked ? If not, good luck. I don't know this site 🤷‍♂️

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Ani *******

@Peter ***************

Good to hear!

I think you need Adobe software installed on your PC/laptop.

If you like I could convert it to JPG for you which would be viewable?

Also, bear in mind or Thailand Pass you would need some of the docs converted to JPG anyway such as your Vaccination Certificates, Passport...

There are PDF to JPG convertors online too if you prefer to try do it yourself 🤗

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Ian ************

ORIGINAL POSTER

@Peter ***************

to all ,finally got insurance FWD but unable to open the PDF attachments, any idea's, I think I need to do a computer course

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Ian ************

ORIGINAL POSTER

@Peter ***************

will do

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Ian ************

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Peter ****************

, Sometimes I have issue that a box is not 'clickable'. When I go to the same website with another browser, it works. Ask not why....but it sometimes worked for me....🤷‍♂️

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Ani *******

@Peter ***************

This is very true! Have had experience with this on other online forms and was a eureka moment!

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Ian ************

ORIGINAL POSTER

@Peter ***************

thanks peter I will try that

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Ian ************

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Ian ************

ORIGINAL POSTER

i will try tomorrow it is a simple form you are right thanks Ani

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Ian ************

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Asia *************

What's fwd covid insurance

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Ian ************

ORIGINAL POSTER

it's a insurance company in thailand

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Asia *************

@Ian ***********

Thank you so much.

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Asia *************

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Mark ************

Hello Ian our system works perfect... MHF Wrlife

****************************

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Jo ********

Must check the boxes before it allow you to proceed

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Ian ************

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@Joseph *******

may be , but I did double check all my details and accepted my application ..and it won't allow me go back a page to check details again ,mind you I am 76 and my computer skills are limited

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Ian ************

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Ian *********

I haven't tried to fill in any details but could it be something to do with that it states you have to buy it 14 days in advance unless you upload a pcr test result?

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Ian *********

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