What are the challenges of getting support from Vietnam Airlines after changing a flight through Agoda?

Question

Not really "Thailand" Visa advice, but travel advice if leaving Thailand via VietnamAirlines. I bought my ticket via Agoda and they sent me a message a couple days after purchase stating that the flight had changed and instructed me to go to the VietnamAirlines website. Well, first of all, the booking ID does not work that Agoda issued when I bought the ticket from Agoda to search for it in the VietnameAirlines website, however the ticket ID that Agoda displayed in the summary did work... well kinda. The flight information would not display, just the luggage confirmation. So, I started calling VietnamAirlines at their support phone number. 2 for English, 2 for speaking w/agent and 2 for regular customer. I tried perhaps 6-8 times over 4 days at different times and each time after "trying" to connect me would disconnect me stating all agents were busy. Tonight, I had a thought, one of the choices on the phone system was premium or first class tickets. ... ah... I will try that! First time, I got an Agent to talk to that confirmed my flight arrival time had changes by 5 minutes. Sheesh.. a lot of trouble and fuss over nothing. I am in Northern Thailand, so had alreadyjumped through hoops to get back an extra day to BKK.... alll for naught. Ah well. Lesson learned. Sorry, this dragged on a bit, however I hope it helps someone else in the future.

Ask Thailand · Answer

A traveler shares their frustrating experience dealing with Vietnam Airlines after their flight details changed following a booking through Agoda. Despite receiving a notification about the changes, they faced difficulties accessing flight information via the airline's website and encountered numerous disconnections while trying to reach customer support. After several attempts, they finally managed to confirm the minor change to their flight's arrival time but learned valuable lessons about booking flights through third-party sites and the importance of direct airline contact.

Nick ************ · Answer

Always book flights direct from airline with credit card.

Jim ******** · Answer

Agoda is for hotels bro. Even then their customer service is horrible.

Dawn ********** · Answer

If you’re in CM go to the airport. The counter is always open.

Vincent ******* · Answer

Use Kayak app for flights

Vincent ******* · Answer

Never book flights through Agoda only hotels

Miguel ************* · Answer

I was put on hold in a chat with Air Asia to get a flight rebooked because they cancelled the other. I was no. 184 in the queue when I started holding, lol. Two hours later, my turn comes, I expose the issue, don’t get a reply and the chat times out. Somehow I managed to do it manually on their site, though.

Kathalyn ******* · Answer

Feel for you

What are the challenges of getting support from Vietnam Airlines after changing a flight through Agoda?

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