What are the common issues with the online 90-day report system in Thailand?

Aug 27, 2020
4 years ago
Kevin *********
ORIGINAL POSTER
Anyone having trouble using the online 90-day report this week?
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TLDR : Answer Summary
This discussion addresses issues faced by expats using Thailand's online 90-day reporting system. Several users report difficulties logging in or submitting their reports, while others provide troubleshooting tips such as ensuring correct form entries, checking browser settings, and using alternative submission methods. Users mentioned the working status of the web portal and mobile apps, with suggestions to file reports in person if online issues persist.
Kevin *********
ORIGINAL POSTER
All is good on my side today. :) Thanks for the info guys.
Ivan ************
I get the same error on web. Mobile app last time wouldn't even let me log in, now it is giving me this error after I fill the form.
Ivan ************
29 August. I'm going to go down in person today.
Tod *********
@Ivan ***********
in Chiang Mai you can use the Promenada Mall or the main airport location for 90 day reporting.
Tod *********
@Ivan ***********
should have worked, especially if you used the website, AND left out the flight number, AND used the calendar to select the date on the first page AND remembered that a TM6 arrival departure card is two letters followed by five numbers
Ivan ************
February 2021. I am current with my 90 day reports, did the last one in person.
Tod *********
@Ivan ***********
, and what is the date on the receipt of your last report saying when this one is due?
Tod *********
and when is your next extension of stay due?
Benjamin ******
However, the 90 day reporting system *DOES NOT* work if you're on amnesty OR took the 90 day report amnesty.
Kevin *********
ORIGINAL POSTER
@Benjamin *****
Thx. I actually on a B-visa and have been doing it continuously . Last time was in May and it worked just fine. weird. Will try again later today.
Benjamin ******
@Kevin ********
You are within the 90 day period, right? You can file between 15 days before to the actual date.
Kevin *********
ORIGINAL POSTER
Robert *******
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Kevin *********
ORIGINAL POSTER
Funny. i just tried to sign up on the Android app and it's giving me an error. Fun times...
Kevin *********
ORIGINAL POSTER
That messaged popped up after filling in part 1 of the process. never happened before.
Tod *********
@Kevin ********
that message means you did something wrong in the data entry on the first page :( it's the standard error message
Kevin *********
ORIGINAL POSTER
Thx for the advice. The web portal has been working for me for years, except today. Will try the others
Jesse *********
@Kevin ********
apparently it doesn"t work with people with beards.😘
Benjamin ******
I'm not sure what "trouble" is going on with the report. However, I just tried it and it seems to be working as normal. There are three "programs" you can use to submit a 90 day report:

Immigration web-portal;

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Android eServices application;

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iPhone eServices application;

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If the 90 day online report system does not work, AND you’re within the proper timeframe, AND you already filed one 90 day report in person, there are some troubleshooting techniques you can use to try and get the system to work for you.

1. Make sure you’re filling in the information, and only the information, requested.

2. Make sure you are keying in the date and month correctly

3. Turn off any pop-up blockers

4. Turn off any auto-translate

5. Turn off any VPNs (Virtual Private Networks) that you may be using - including any data saving applications

6. If you’re using one of the applications, use the web-based system

7. If you’re using the web based system, try using a different browser and clear the cache.

8. Make sure your web browser isn’t automatically filling in the forms.

9. Make sure you aren’t confusing “O”(Oh) with “0” (zero)

If the system still doesn’t work, then you may need to file it in person.
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