Hello, needing some help here if any one can.

I entered Thailand on the 1st of January 2019 with a METV from the UK. I left Thailand for the second time on the 28th of June. My METV was due to expire on the 13th of June but I went to immigration in May and was granted a 30 day extension(which ran past the expiry date). I also explained that I would be leaving on June 28th and returning in around 1 month. IO said that this was OK and was given a re entry permit. Upon returning to Thailand at Poi Pet, I was told that I had no visa as there was no stamp in the passport, regardless of the re entry permit. Got in eventually on a visa exempt stamp. Is there anything I can do to get my third 60 day visa as I have proof of when I got my re entry permit?

Many thanks.