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Why is TrueMoney blocking foreigner registrations with a DTV visa?
DTV VisaTrueMoneyVisa RegistrationForeigners in ThailandThai Visa TypesMobile BankingExpat IssuesDigital Payment Services
Sep 4, 2025
8 months ago
Anonymous *************
ORIGINAL POSTERI have the DTV visa. I'm trying to open a TrueMoney account on my phone.
It seems that TrueMoney is blocking foreigner registrations. When you click "scan passport" it fails. But when you click "scan local Thai ID card" it works without issue.
Can anyone confirm this?
It seems that TrueMoney is blocking foreigner registrations. When you click "scan passport" it fails. But when you click "scan local Thai ID card" it works without issue.
Can anyone confirm this?
TLDR : Answer Summary
The user reports issues registering for a TrueMoney account with a DTV visa, stating that the app seems to block foreigner passport scans while accepting local Thai ID card scans. Various comments confirm mixed experiences, with some users successfully registering with their passports after multiple attempts and others noting that the app may have temporary bugs. Suggestions include trying without a VPN and patience in troubleshooting.
DTV VISA RESOURCES / SERVICES
- Take the basic DTV Qualification Test to see if you're eligible for the Destination Thailand Visa (DTV).
- For immediate assistance, contact Thai Visa Centre directly via LINE at @ThaiVisaCentre or Email them.
- Explore recent discussions by using the DTV Visa tag in the search box at the top of the page.
- Join the Thai Visa Advice Facebook Group to ask your questions, and get advice from others.
Pelle Eriksson★★★★★
Absolutely Bangkok's best service I highly...recently on Facebook
Luca G.★★★★★
I used this agency for my DTV Visa...recently on Google
Trusted DTV Visa Agent
OVER 100,000 EXPATS SERVED
#1 VISA AGENT IN THAILAND
Maurizio **********
I did it 1 month ago, and it works
Džeina *********
I opened it this week with ED visa and my passport and it works perfectly
Mike *******
My passport worked recently and I got the basic level. I'm going to need a Thai driving license to unlock the rest of the features (bank transfers, etc.).
Grecia ***********
I had been trying and wouldn’t go through. But just did with my passport, took 24 hrs for approval.
Daniel ********
Did you just scan your passport and DTV Visa to get the advanced level in the true money app?
Chris ******
i just did 1week ago - got approved in less than 24hrs 🙏
Nicholas **************
It took me like 10,000 tries but it did finally work with my passport.
Anonymous ******************
I registered with passport. I'd keep trying as app can be finicky. If using VPN, try turning it off.
Anonymous ******************
I did it last month, it could just be a temporary bug
Romain *****
I was able to use my passport, but I did it 2 or 3 month ago, maybe it changed.
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Romain *****
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