Ask question

What should I do if airline staff insist on incorrect Thailand quarantine requirements?

Thailand Pass Quarantine regulations Traveling to Thailand Airline policies Vaccination and travel Visa requirements Immigration issues Test and Go scheme

Dec 6, 2021

3 years ago

Pauline *******

ORIGINAL POSTER

So we've started our journey-bhd-edin-doha-bkk. Checking in in Belfast the ground staff(Swissport) insisted we needed 7day quarantine hotel booking.i explained that this is not the case for fully vaccinated from UK, 1 night being sufficient. She and her supervisor insisted saying that all airlines use info for travelling requirements from a site called traveldoc.aero and that it is updated every hour with current regulations. There was no way to convince them my hotel booking was correct. They were throwing out phrases such as£10,000fine to airlines who don't comply to the rules. As a result we had to book an Agoda hotel for 7 nights to get on the flight! I'm now sitting on plane from Edinburgh to Doha, no documents were checked in Edinburgh.

2,376

views

8

likes

77

all likes

44

replies

1

images

12

users

TLDR : Answer Summary

A traveler shared their experience at Belfast airport where check-in staff insisted on a 7-day quarantine hotel booking despite being fully vaccinated, citing regulations from an outdated source. Despite showing correct information regarding Thailand's 'Test and Go' scheme, the staff refused to accept it, leading the traveler to book a longer hotel stay to board the flight. The discussion reveals frustrations over inconsistent information from airlines and the challenges expats face when navigating travel requirements to Thailand.

Pauline *******

ORIGINAL POSTER

Just a quick update. Finally got Aer Lingus to take on my complaint. Their latest reply states 'this case had been escalated' and is being reviewed. Sounding a bit hopeful, though I have found airlines notoriously difficult to convince they're in the wrong. We shall see!

Like

Reply

Pauline *******

ORIGINAL POSTER

I was checking a preflight email from Qatar reminding you to checkyour travel requirements. They recommend IATA for all such checks. I mean you would imagine that would be the go to site for world travel. On IATA site they have an interactive map with all relevant information per country and it states 1 day quarantine, it says it's updated in real-time too. Getting all my ducks in a row here for my fight with BHD!

Like

Reply

Michael ********

@Pauline ******

yes IATA is the go to for most airlines

Like

Reply

Pauline *******

ORIGINAL POSTER

@Michael *******

I know you would think! But according to them ALL airlines,and they emphasized the ALL, use that obscure site!

Like

Reply

Michael ********

@Pauline ******

i had never heard of it until your post, like i said i would complain seriously about it.

Like

Reply

Reply to

Michael ********

Reply

Declan ***********

Pauline…… Feel for you…… I went through London City airport and was a smooth Process ……. I said “Is that it”….. “Yess”….. Lovely lady just scanned my Thai pass - Very Simple….. Sorry 😞 to see the par lava you went through…. That was the whole idea of the fecking Thailand Pass…… Bless ☘️

Like

Reply

Pauline *******

ORIGINAL POSTER

@Declan **********

Exactly I wouldn't have had the Thai pass if I hadn't met all requirements!

Like

Reply

Pauline *******

ORIGINAL POSTER

Am a happy woman, my laundry lady cleaned condo for me, thankfully cos I didn't fancy returning to rooms full of creepy-crawlies, went and renewed motorcycle tax and now going to relax and sort out my firestick. Yes I know, I live on the edge!😜

Like

Reply

Declan ***********

@Pauline ******

- Meanwhile to cheer U Upp - 😝

Like

Reply

Declan ***********

@Pauline ******

- Yes - 100%

Like

Reply

Reply to

Declan ***********

Reply

Floris ***************

Hello. I like to know what happened when you arrived in Thailand? Did you only do the one day quarantaine and pcr test?

Like

Reply

Pauline *******

ORIGINAL POSTER

@Floris **************

Yes my hotel had transport at airport and everything went smoothly,1night at hotel and out.

Like

Reply

Floris ***************

@Pauline ******

ok great good to hear that. I will fly this Saturday so that's why I asked. Have a nice Holliday

Like

Reply

Reply to

Floris ***************

Reply

Joan *********

I assume you flew Qatar?

Like

Reply

Pauline *******

ORIGINAL POSTER

yes. Everything else ok. At hotel,one night, booking not questioned at BKK

Like

Reply

Reply to

Pauline *******

Reply

Cameron **********

********************************************************

Like

Reply

Pauline *******

ORIGINAL POSTER

They insisted this is the only information they go by.werent prepared to check anything else when I showed them correct information on Thai Embassy site.

Like

Reply

Jon *****

@Pauline ******

Unbelievable 😕

Like

Reply

Cameron **********

@Pauline ******

this is from travel-doc-aero (Thailand page) badly worded but applies to 1 day test & go.

The requirement to stay within any of the above countries for 21 days prior to departure does not apply to nationals and residents of Thailand, provided they travel from Thailand to an approved country and return within the last 21 days. These passengers must hold the following documents:

A Covid-19 vaccination certificate proving that at least 14 days have elapsed since the first dose of the Johnson and Johnson vaccine or the second dose of the AstraZeneca, Moderna, Pfizer-BioNTech, Sinopharm, Sinovac or Sputnik vaccine, or a Medical Certificate of Recovery for passengers who have recovered from Covid-19 no later than 3 months. Unvaccinated passengers aged 11 years and younger can enter provided accompanied by a vaccinated adult;

Covid-19 travel insurance certificate; and

Booking confirmation of a SHA++ Hotel booking and a required RT-PCR test at the hotel. Passengers must stay in their booked accommodation until receiving the test results within one day.

Like

Reply

Reply to

Cameron **********

Reply

Michael ********

@Cameron *********

wow thats totally out of date

Like

Reply

Martin ********

@Cameron *********

Wow. Out of date, inconsistent, and ambiguous. May God have mercy on our souls.

Like

Reply

Cameron **********

@Martin *******

luckily not all airlines will use this information as gospel... I'm flying with Qatar on Sunday so just checked:

Effective 1 November,2021, travellers traveling under Test and Go scheme should provide a confirmed payment for a 1-night stay at SHA+, AQ, OQ, or AHQ accommodation, and 1 RT-PCR test.

Like

Reply

Reply to

Cameron **********

Reply

Cameron **********

What airline did you fly from Edinburgh..

Like

Reply

Pauline *******

ORIGINAL POSTER

@Cameron *********

set lingus but it was Swiss port who were check in staff

Like

Reply

Cameron **********

@Pauline ******

@https://m.facebook.com/Immig*****************************

Like

Reply

Pauline *******

ORIGINAL POSTER

In Doha now waiting to board for BKK

Like

Reply

Pauline *******

ORIGINAL POSTER

They were totally intransigent, wouldn't even phone to double check any other sources

Like

Reply

Cameron **********

@Pauline ******

Travel doc aero... Travel information to Thailand was allegedly updated on

*****

/22. Its badly worded, outdated and there is no mention of the 1 day test and go AQ.

Like

Reply

Cameron **********

*****

/21....no glasses..

Like

Reply

Reply to

Cameron **********

Reply

Brian *****************

Nightmare

Like

Reply

Michael ********

Did you get there names ?

I would complain about this

Like

Reply

Pauline *******

ORIGINAL POSTER

@Michael *******

I've emailed Swiss port and will be emailing customer service at George best airport.

Like

Reply

Reply to

Pauline *******

Reply

Martin *********

Just edit your older airbnb travel document. But anyway I would insist on their names and officially complaint to the airline

Like

Reply

Ian *********

If you didn't have everything required why would you receive your Thailand pass!

Like

Reply

Ian *********

How long would it take them to check with someone who actually knows at their hq or rte

DIDNT WANT TO LOOK STUPID ?

Like

Reply

Pauline *******

ORIGINAL POSTER

It's the fact that they weren't prepared to check other sources when theirs differed from Embassy website. It was so frustrating.

Like

Reply

Ian *********

Airline staff cant see the obvious ?

Like

Reply

Reply to

Ian *********

Reply

Stuart *********

Unfortunately airlines aren’t always clued in on current rules. I don’t know the site you mention. But just making a booking of a hotel at the check in desk seems silly. They should know your ThailandPass is linked to a hotel booking as well as flight and insurance details.

Like

Reply

Carl ***********

On agonda dont you have x amount of days to cancel for a refund? Or is it to late? Not totally clued up on agonda

Like

Reply

Pauline *******

ORIGINAL POSTER

@Carl **********

too short notice

Like

Reply

Carl ***********

@Pauline ******

:-(

Like

Reply

Reply to

Carl ***********

Reply

Pauline *******

ORIGINAL POSTER

@Stuart ********

she and her supervisor weren't interested in it. They checked vaccine, insurance,visa and then hotel booking. They kept going on about this website that ALL airlines use and is updated every hour! Wouldn't accept what was on Thai Embassy website in black and white! I've emailed Swissport about it and will let you know how it goes.

Like

Reply

Pauline *******

ORIGINAL POSTER

I've written to them, no reply. It's actually Swiss port who are a like a airport management company who deal with check-ins etc so not even the airline we were flying with.

Like

Reply

John ******************

@Pauline ******

I would sue Swissair.

Like

Reply

Reply to

John ******************

Reply

Thai Visa Advice and Everything Else

... members · 60% approval rate

The Thai Visa Advice And Everything Else group allows for a broad range of discussions on life in Thailand, beyond just visa inquiries.

Thai Visa Advice and Everything Else

View the Conversation

Thai Visa Advice and Everything Else

What should I do if my proof of vaccination was denied while entering Thailand as an unvaccinated traveler?

66 comments

3 years ago

Can unvaccinated passengers book a 10-day Alternative Quarantine in Phuket?

20 comments

3 years ago

What are the current visa rules for entering Thailand, particularly regarding the Bangkok sandbox and related hotel bookings?

123 comments

3 years ago

What are the current COVID-19 travel requirements for returning to the UK from Thailand?

21 comments

3 years ago

What should I do if my Thai Pass application keeps getting rejected and I'm due to fly soon?

57 comments

3 years ago

What should I do if my husband tests positive for COVID-19 upon arrival in Thailand despite providing recovery documentation?

73 comments

3 years ago

What are the current requirements and considerations for traveling to Thailand, particularly concerning PCR testing and insurance?

10 comments

3 years ago

What steps should I take after being refused boarding for a flight to Thailand despite having all travel requirements?

40 comments

3 years ago

What should I do if my hotel confirmation for a Thailand visa is delayed and my flight is approaching?

41 comments

3 years ago

What are the current COVID-19 testing requirements for travelers to Thailand before arrival?

12 comments

3 years ago

What are the current entry requirements for traveling to Thailand, including the Thailand Pass and insurance?

31 comments

3 years ago

What are the specific rules and requirements for booking an ASQ hotel in Thailand for vaccinated travelers from the UK?

8 comments

3 years ago

What are the latest quarantine requirements for travelers to Thailand and how can I navigate them?

65 comments

3 years ago

What are the quarantine rules for UK travelers arriving in Thailand regarding hotel stay duration?

16 comments

4 years ago

How can I book a quarantine hotel in Thailand with uncertainty about the duration based on vaccination status?

22 comments

4 years ago

How can I obtain a 7-day quarantine in Thailand despite confusion over regulations?

12 comments

4 years ago

What are the current quarantine rules for travelers to Thailand, particularly regarding vaccinated visitors?

31 comments

4 years ago

What is the entry process like for flights into Thailand during COVID-19?

20 comments

4 years ago

What are the current quarantine requirements for travelers to Thailand?

108 comments

4 years ago

What are the current entry requirements and challenges for travelers going to Thailand during COVID-19?

62 comments

4 years ago

What are the current requirements for obtaining a visa and COE for Thailand during the COVID-19 pandemic?

8 comments

4 years ago

What is the experience of traveling to Thailand during COVID-19 and quarantine requirements?

67 comments

4 years ago

What are the current challenges in securing repatriation flights to Thailand from the UK?

109 comments

4 years ago

How can I book a quarantine hotel in Thailand without having a flight reference?

45 comments

4 years ago

What are the quarantine and travel requirements for UK citizens returning from Thailand?

54 comments

4 years ago

Data protection policy Terms and conditions Disclaimer Privacy policy Refund policy

The asq:thailand community, consisting of multiple Q/A groups with over 100,000 members, powers this platform. It is not an official government resource. Our members actively contribute to this resource, and while we strive for accuracy, we cannot guarantee its complete reliability. Assistance to travelers is provided as a community service.