What are the common issues faced while flying with Nok Air in Thailand?

Nok Air Flight Delays Travel Experiences Airline Customer Service Chiang Mai Expats in Thailand

Mar 16, 2023

2 years ago

ORIGINAL POSTER

Ok so booked a flight to Chang Mai with Nok. Supposed to fly at 1.05 pm and had a txt to say put back to 2.15 pm.

Ok you think a bit more time to get there. Arrived at the airport and was told at 12.15 our boarding time was 12.35 which I thought was strange as we would sit on the plane for a long time.

So quickly went through to gate and the kids with us bought some noodles. Within 3 minutes our names are called out at 12.45. Rushed onto the plane and told to throw away noodles because they can’t eat them on the plane.

Took off at 1pm

What a disappointment but thats Nok air. Check in girl had a blank look on her face when I showed her the txt. Screen for the flight said 2 pm take off.

Be careful when you fly out guys

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TLDR : Answer Summary

The post shares a disappointing experience with Nok Air, where the flight schedule was confusing and disorganized. Passengers were rushed due to a lack of communication regarding boarding times, leading to frustration, especially for families traveling with kids. Other users commented on their similar experiences, indicating that flight delays and poorly managed communication are prevalent issues with Nok Air and other airlines in Thailand.

Paul **********

I booked a flight just before Christmas, paid for the return trip when I booked it

then 3 weeks before the flight date I got a phone call and an email saying the outbound flight was cancelled due to operational difficulties. I went to the airport as its 5 minutes away from home, I spoke with the girl on the desk and told her my 11.30 flight had been cancelled, she looked on her computer and asked me if I wanted to book a flight the same day but a different time I said yes please that would be perfect.

she told me they had seats available on 3 other flights, I chose the 1.30 flight. she then asked me for my booking receipt with my reference number. when she typed in the number suddenly all the flights became unavailable. no seats to book. but I could fly out the day before or the day after. I declined this offer as we needed to fly that day. so now I was asked if I wanted to cancel the return flight as the outbound flight was no longer available. yes please was my reply. now the fun begins, can I have my money back please, no sir you can't it will be paid to your bank in 45 days. but I paid you as I booked the tickets, you cancelled the flight not me, give me back my money. sorry sir company policy 45 days paid to your bank. Well 45 days came and went with no refund. so off we go to the airport once again, now I'm told OH thats 45 days but not including weekends sir, I'm so sorry for your inconvenience. yes NOK AIR.COM so am I. the way you treat your customers is appalling, I'm still waiting for my refund, I'm sure you don't care, but I will never use your company again. if anyone mentions your company to me I'll advise them to use another airline. I really hope you go out of business, because the way you treat your customers you don't deserve to have a business.