What should I do if I haven't received communication from my Test and Go hotel in Thailand?

Thailand Pass Documents Guide

Updated February 27 with the latest ‘Test & Go’ requirements

The new Thailand pass requirements can very confusing and complicated. We have put together this guide to help you. We highly recommend taking a few minutes to read through it before submitting your documents to us. We have processed over a 1000 Thailand Passes and in our experience around 60-70% of people initially get some of these wrong, which results in delays.

The documents you will need for Thailand Pass are

* Your flight reservation

* Passport and visa (if visa is required)

* Vaccination certificate

* Insurance with minimum coverage of at least 50,000 USD

* Paid AQ / SHA Extra+ hotel reservation confirmation for Day 1 including a PCR test and airport pick up.

SHA Extra Plus hotel documents

Let’s start with the most confusing documents first. Under the new Test & Go requirements you must book and pay for 1 night of hotel on arrival. However you can’t simply book a hotel room – you must book a Quarantine hotel package which includes a PCR test and airport pick up on Day 1. SHA++ hotel means the hotel has a partnership with a hospital and your tests will take place either at the hotel or at their partner hospital.

In Bangkok, Pattaya, Chiang Mai, Koh Samui and most cities your PCR tests will be part of the hotel package – you don’t need to book them separately. ONLY if you are arriving in Phuket the PCR test need to be booked separately on this government website

Our suggestions for booking correct hotels.

* DO NOT book hotels on 3rd party booking sites like hotels.com, booking.com etc. you may end up booking just a hotel room (without PCR tests) and this will NOT be allowed.

* You can find a SHA++ hotel you like, then if you want to make sure it’s on the approved list, you can search for it here (change language to English in top right corner)

* Contact the hotels directly to make bookings. Many hotels have the option to book these packages right on their websites with instant confirmation, or you may need to contact them.

* Once you confirm and pay for your reservation, hotels will issue you with correct vouchers which we can use to apply for your Thailand Pass.

* Make sure your hotels are fully pre-paid and non refundable. DO NOT book some flexible, refundable hotel. The idea with this system is to make sure people don’t book, then cancel their hotels once Thai pass is received. Government & hotel will reject your application if your hotel booking has a free cancellation.

stayed there on the first night march 26, pickdd up from airport with a few other people, short minivan ride to hotel, very good operation, testing done at the hotel, got email about 1am saying all good...did book direct with hotel though

Try calling them and explaining you’ve not received their emails.. also check your spam / junk folder just in case

I also did the test and go in December with the Novotel and they were great with the communication. As Martin said, make sure you use this email address.

I've always read that you should never book through an agent like Agoda or Bookings for the Thai Pass, but book directly with the hotel of choice. Can you cancel and book directly?

hi chris, last december everything went very well with my stay at novotel. i used this email: