@Luit ****************
It's factually incorrect,, no matter how you are trying to spin it. They said that he has to make a new DTV to be able to fly to Thailand, which is incorrect. Everything else is noise. It doesn't matter if they can't transfer themselves (which is correct), since everything else after is complete BS. So their words are meaningless because the conclusion is *NEW DTV*, which is wrong. If they had said the first part, but said "we don't know if you can flew to Thailand, ask them", it would have been correct and honest. But they told him a blatant lie.