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How can I fix the error messages when filing my online 90-day report in Thailand?

90-day reportingvisa rulesimmigrationThailand expatserror messagesin-person reportingSection 38 app
Nov 25, 2021
3 years ago
Doreen **********
ORIGINAL POSTER
Last year I used to do all my 90-day reports online. However, now about a year later, mine still gives error messages, ever since the online 90-day reporting stopped working for everyone. Is there a way to fix this?
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TLDR : Answer Summary
The user is experiencing error messages while trying to complete their 90-day report online due to the system's issues with the online reporting process. Other users suggest that discrepancies in the information entered can lead to errors and recommend submitting the report in person as a possible solution. Additionally, they mentioned using the Section 38 app for reporting.
Tal **********
Which app you're using...

Use Section 38
3 years ago
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Tal **********
@Frédéric ****************
Get inside the app and you'll see the changes that they made inside the app.

There is an option to do the 90 days report
3 years ago
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Frédéric ******************
@Tal *********
 How is she supposed to register in the app, she has no property papers. You need to upload the house booklet to register as a house master.
3 years ago
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Jonathan *******
@Frédéric ****************
 Your landlord can do that or sign a power of attorney form (+ provide the required documents)
3 years ago
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Jonathan *******
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Tal **********
@Frédéric ****************
You're wrong, they changed it...
3 years ago
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Frédéric ******************
@Tal *********
 they changed what? Could you be more explicit instead of keeping people in mystery?
3 years ago
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Tal **********
@Frédéric ****************
Update your app first...
3 years ago
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Tal **********
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Doreen **********
ORIGINAL POSTER
@Tal *********
 App? I downloaded the official app but it won't let me log in
3 years ago
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Tal **********
@Doreen *********
3 years ago
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Frédéric ******************
@Tal *********
 section 38 is not the app for the 90 days reporting. This is for the host to declare a foreigner is living at their place.
3 years ago
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Doreen **********
ORIGINAL POSTER
@Tal *********
 I don't understand what you mean. I want to do a 90 day report. A TM30 is something different
3 years ago
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Tal **********
@Doreen *********
Download the app and you'll understand...

Thank me later
3 years ago
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Frédéric ******************
@Tal *********
 I have the section 38 app, because I am accommodating myself. But I still don't understand what you mean for the 90 days reporting.
3 years ago
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Jonathan *******
@Frédéric ****************
 After filing the TM30 , every 90 days you must do a residence notification and submit a TM47 form. This is known as a 90 day report
3 years ago
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Frédéric ******************
@Jonathan ******
 I know. You missed the beginning of the discussion.

The TM30 is the duty of the landlord.

The 90 days report is the duty of the foreigner.

I don't believe then that you should use the landlord app for the 90 days report like Tal Guterman told the OP.
3 years ago
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Jonathan *******
@Frédéric ****************
 oh I see apologies, I either missed it or didn't see.
3 years ago
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Jonathan *******
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Tal **********
@Doreen *********
Try what I've said...
3 years ago
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Tal **********
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Stuart *********
If the information in the system differs from what you’re entering it will throw up an error. The only real way to fix this is to do an in person report and hope that it’ll work for your next one.
3 years ago
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Doreen **********
ORIGINAL POSTER
@Stuart ********
 The information I enter is exactly the same as last year and still it doesn't work
3 years ago
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Frank ********
I had the same problem. At immigration, I was told that it is new that you have to make the 90-day declaration in person after an extension. Funnily enough, my app reports that I have overstay. Immigration said that this would now change after the 90-day notification - but it hasn't changed. Apparently the online and app systems are not linked.
3 years ago
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Stuart *********
@Doreen *********
 The system was down for ages earlier in the year. Any interactions you had with immigration whilst it was down wouldn’t be reflected on their database, so you’re telling them one thing, their system has different information so it throws a wobbly. Hence the only way to fix this is an in person filing (or by mail) and them updating your information correctly.
3 years ago
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Doreen **********
ORIGINAL POSTER
@Stuart ********
 Thank you
3 years ago
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Doreen **********
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