If the 90 day online report system does not work, AND you’re within the proper timeframe, AND you already filed one 90 day report in person, AND you are on an extension of stay that requires 90 day reports, there are some troubleshooting techniques you can use to try and get the system to work for you.
1. Make sure you’re filling in the information, and only the information, requested.
2. Make sure you are keying in the date and month correctly
3. Turn off any pop-up blockers
4. Turn off any auto-translate
5. Turn off any VPNs (Virtual Private Networks) that you may be using - including any data saving applications
6. If you’re using one of the applications, use the web-based system
7. If you’re using the web based system, try using a different browser and clear the cache.
8. Make sure your web browser isn’t automatically filling in the forms.
If the system still doesn’t work, then you may need to file it in person.
You didn't say which online programs you used, but there are three options:
Immigration web-portal;
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Android eServices application;
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iPhone eServices application;
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If one doesn't work, try another.