What should I do if I'm experiencing issues completing my 90-day report online in Thailand?

Dec 13, 2021
3 years ago
Jon *******
ORIGINAL POSTER
I'm trying to do my 90 day report online which I've done before. I can log into the app but can't complete the form without the app closing. If I try to log in to the online website it says invalid data, even thought it's valid to log into the app. If I try to reset my password I gat an invalid data error message. Anyone having the same issues and has found a fix? Thanks.
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TLDR : Answer Summary
A user is encountering problems with the online 90-day report submission in Thailand, experiencing app crashes and invalid data errors on the website. Other users in the comments also mentioned potential issues with needing to use the 2021 version of the app and ongoing waits for confirmation after submission.
Tony ********
You have to use the 2021 version and incidentally, 6 days after submission I'm waiting for confirmation.
Tony ********
On the acknowledgement there is nowhere that states something like 'click here to check status'. You have to ferret around - a bit hit and miss. It seems it's all designed to stress out farangs of a certain age.
Tony ********
@Benjamin *****
That's what it was called on my Google search. I think you replied to me last week on this subject. I have registered on line for 90 day and '
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said that my 'account was successfully created' All by e mail. Their reply contained a 'check status' link. To date still pending. The link states Version 2021.12.03_36๐Ÿ™ƒI am minded to conclude that it's yet another immigration cock-up and so I'm all prepared to tab it to Jomtien!
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