Answered5 years ago

What should I do if the Thai immigration app for 90-day reporting is not working?

Thailand Immigration 90-Day Report Visa Issues App Errors Immigration Office Online Services

Stefan *******

asked Jun 21, 2021

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I tried today to use the immigration app for the 90 day report, but I received an error message  "service error". So the app does not work again.... anybody else get this?

Answer summary

Many users are experiencing issues with the Thai immigration app for the 90-day report, often encountering service errors. Several commenters reported that they were unable to use the app successfully and opted to visit their local immigration office instead, where they enjoyed quick processing times. Some users suggested trying the official immigration website for online reporting, although others noted that this method also failed for them. Tips for visiting the immigration office included booking an online time slot to avoid delays.

13 repliesnewest first

Click comment and we will ask for your email, then OTP, then name.

Steven *********

I did on line this morning, got my extension on submission. Took 15 minutes at the most.

5 years ago

Jonas *************

A tip for going in person is to book a time-slot online. At least bangkok provide this service.

Now, don't come late, or you'll loose your slot. and if you come early they make you wait and complain!

5 years ago

Olivier *********

Try the website:

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5 years ago

Jonas *************

I tried every few days in the beginning of June to try to avoid having to go there, but NO, it didn't work.

What browser/OS were you using and what date did it work?

5 years ago

Mark ******

@Olivier ********

I've tried it numerous times, it has never worked for me.

5 years ago

Olivier *********

@Ma**

, I've done mine early June (website) smoothly.

5 years ago

Mark ******

@Olivier ********

I've given up on the website, the local Immigration office is only a 20 minute drive away and I never have to wait more than about 10 minutes, so I have been doing it there for the past few 90 days.

5 years ago

Jonas *************

It never worked when I tried.

5 years ago

Olivier *********

@Jo***

, I've done mine early June (website) smoothly.

5 years ago

Steven ***************

Same here. Going in person on Wednesday..

5 years ago

Mark ******

I have tried the app a few times, but have never got it to work. I went to my local Immigration office last Thursday and did my 90 day - a 20 minute drive each way, 10 minutes in the office and it’s all done

5 years ago