so true! I have contacted them multiple times via email and facebook since the past 15 days and there is no reply, which has eventually delayed my trip to Thailand to mid April else i would already be there. I am in Bali at the moment and the consulate here does not entertain us stopping by as they are not issuing any visas. Also the website does not have any information about extensions. Which is why I had to ask here to confirm what is required.