I found a post on the SMART visa site that extends to LTR and allows you to arrange a zoom which was organised straight away. I still got a similar result (wait another 2 weeks) but at least got to speak to someone

@Neil *****

- thanks. I had been struggling with all forms of communication with them. Finally lined up a zoom call where i was told it is with the supervisor and it will likely be another 2 weeks before i hear an answer. I guess i will just have to be patient and make alternative arrangements while i wait

I've called almost on a daily basis. Some days i am stuck on hold for an hour and give up, other days i get through and am told to expect a response by the end of the week. I've had that for 2 weeks.

I understand the BOI is different to immigration but looking for any alternate way to progress this as BOI directly has not been successful and a friend suggested someone from immigration may have an indirect connection to the BOI office.