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What should I do if my Thaipass status check shows 'The information is not registered'?

Thaipass Thailand travel visa application travel tips immigration registration status issues

Mar 14, 2022

3 years ago

Ricardo ********

ORIGINAL POSTER

Hi everyone, I am due to fly to Thailand soon, have applied for Thaipass and trying to check the status via the providedaccess code, but always get the same message "The information is not registered.", anyone has any tips on what it could be?

I had applied previously in December, and the registration status check used to work fine? 

Thanks for any information on the topic!

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TLDR : Answer Summary

The user is having trouble checking the status of their Thaipass application, receiving a message stating 'The information is not registered'. They previously had no issues checking their status and are seeking advice. Comments suggest that resubmitting the application, ensuring accurate input of details (especially email), and avoiding browser autofill may resolve the issue.

Claudia **********

Just apply again

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Brandon ************

Don't let your browser autofill information. You must type in your email address EXACTLY as it was entered into the application the first time. Even different capitalization will cause it to not find your application.

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Ricardo ********

ORIGINAL POSTER

@Brandon ***********

thanks for this, I tried again and realized I had entered the mail with CAPSLOCK when filling the application, now I can see is "In Review" at least I know is there!

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Ricardo ********

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Haydn *******

I had same message yesterday with one input, so I resubmitted right from the start.

It was approved same day. 👍🏻

Apply again

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Ricardo ********

ORIGINAL POSTER

I did… same thing happened… what could be the trouble?…

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Niclas ***********

@Ricardo *******

check with your hotel if they have confirmed your Thailand pass

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Ricardo ********

ORIGINAL POSTER

@Niclas **********

thanks will check tomorrow

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Ricardo ********

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Haydn *******

@Ricardo *******

no idea why. I guess I was lucky when it registered correctly on my 2nd attempt. I'd keep trying.or email them

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Ricardo ********

ORIGINAL POSTER

thanks 😊

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Ricardo ********

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