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What should I do if my payment is not accepted when applying for a Thai tourist visa?

tourist visapayment issuesVisa applicationThailand immigrationexpat advicecredit card issuesbank transfer alternatives
Jun 19, 2024
6 months ago
Sharlene *******
ORIGINAL POSTER
Don’t know if anyone can help but I have tried several times to apply for tourist visa and when it come to payment my card will not be accepted even though I have checked with the bank and no problems there .

Called Canberra embassy and they told me to redo the application which I have done and same scenario ( payment not Accepted)

Therefore don’t know what to do next 🥶😭
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TLDR : Answer Summary
A user is facing repeated issues with payment not being accepted during the application process for a Thai tourist visa despite checking with their bank and contacting the embassy. Commenters suggest various solutions including trying different payment cards, ensuring browser compatibility, checking card details, and using bank debit cards as alternatives for payment. Other tips include clearing the browser cache, using different devices or browsers, and even asking friends to assist with their cards.
Martin *********
Ask a friend to use thier card
6 months ago
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Sharlene *******
ORIGINAL POSTER
@Martin ********
 found company in Melbourne that does them for you and finally went thru 👍👍
6 months ago
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Sharlene *******
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Don **********
Get some cash
6 months ago
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Sharlene *******
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@Don *********
 can’t pay by cash
6 months ago
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Sharlene *******
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Valerie **********
Are you using an IPAD. I had trouble but turned my screen to be horizontally and saw a prompt and I was done!!!!! Good luck!
6 months ago
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Sharlene *******
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@Valerie *********
 will try that 🙏🙏
6 months ago
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Digna *****************
I had the same issue.

They won’t accept Credit Cards.

You need to use a bank debit card and it should go through.

It did for me.
6 months ago
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Debra *********
Sorry💕
6 months ago
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Brian ********
You can pay by bank transfer
6 months ago
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Sharlene *******
ORIGINAL POSTER
@Brian *******
 it is only allowing Visa card transactions
6 months ago
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Otto *********
One reason can be the browser. If you haven't done it already, try Firefox. Another possible problem could be, that they might not accept Debit-Cards, only "real" Credit Cards.

Good luck.
6 months ago
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Sharlene *******
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@Otto ********
 thanks but am using Mastercard so shoukd work
6 months ago
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Darren ******
I often have issues with overseas transactions by card. Make sure name is exactly as on card. I.e. middle name or only initial if that's what's on the card. Also try typing name with no spaces
6 months ago
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Dan ********
Change browser
6 months ago
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Jody *******
South-East Asia is a hub for websites that are no good...

I wonder when the next data leak will happen...
6 months ago
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Graeme **********
@Jody ******
 bit off the subject 😝😝
6 months ago
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Jody *******
@Graeme *********
Slightly, but it's good for people to know it so they can accept it as it is in future.
6 months ago
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Graeme **********
@Jody ******
 maybe it’ll improve and become seamless. I use various Thai websites for online purchases, phone accounts, bank accounts, news etc etc. rarely have or have had a problem😁😁
6 months ago
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Jody *******
@Graeme *********
I'm sure eventually it will.
6 months ago
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Jody *******
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Aaron *******
Try using your cellphone. When I occasionally had problems with Thai sites, it would work better on my cellphone versus laptop.
6 months ago
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John **********
Clear your cache and try again
6 months ago
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Sharlene *******
ORIGINAL POSTER
6 months ago
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Nigel **********
If you have a vpn change the location…
6 months ago
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Craig **********
Agree change your browser
6 months ago
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Mike *********
Also could be an internet browser issue of not popping up a window required for transaction. Try using a computer or tablet. I had this issue and had to switch from iPhone to a tablet and different browser. It went right through upon the change.
6 months ago
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Sharlene *******
ORIGINAL POSTER
@Mike ********
 did you do new application when you switched from iPhone to tablet
6 months ago
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Sharlene *******
ORIGINAL POSTER
Hubby wants to sell condo and go Bali as too hard 😱😱
6 months ago
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Sharlene *******
ORIGINAL POSTER
I am in Australia
6 months ago
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Mike *********
@Sharlene ******
 no. Just went back to the same one.

On another note, their system will check to see what country your IP address is coming from when completing the application and payment. So you have to be in the country of application either physically or virtually (VPN)
6 months ago
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Sharlene *******
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@Mike ********
I went from iPad to laptop but didn’t redo application so just used one from iPad but still won’t accept payment and tried 2 cards
6 months ago
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Mike *********
@Sharlene ******
 is your laptop an Apple using Safari ?
6 months ago
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Sharlene *******
ORIGINAL POSTER
@Mike ********
 yes
6 months ago
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Mike *********
@Sharlene ******
 change to a different Internet browser app like Firefox or Chrome on your laptop
6 months ago
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Sharlene *******
ORIGINAL POSTER
@Mike ********
 gone from iPad to laptop 🥶
6 months ago
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Mike *********
@Sharlene ******
 are you in the country where you are applying?
6 months ago
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Sharlene *******
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@Mike ********
 yes Australia
6 months ago
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Lisa ********************
Double check you've input all the correct details. Usually, only Visa or Mastercard accepted.
6 months ago
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Sharlene *******
ORIGINAL POSTER
@Lisa *******************
 tried both
6 months ago
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Lisa ********************
@Sharlene ******
 then contact your card issuer , maybe they are declining
6 months ago
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Sharlene *******
ORIGINAL POSTER
@Lisa *******************
 done that no problem
6 months ago
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Lisa ********************
@Sharlene ******
 when it's happened to me , it's because I'd mis -keyed one digit
6 months ago
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Sharlene *******
ORIGINAL POSTER
@Lisa *******************
 tried 3 times 😱
6 months ago
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Brandon ************
You keep trying other cards until one works.
6 months ago
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Brandon ************
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