thailand
Ask question

What should I do if I cannot upload my bio-page for a Thai tourist e-visa application?

Thai Tourist Visae-Visa Application IssuesVisa Help for ExpatsPassport Photo Upload ProblemsBrowser Compatibility for Visa ApplicationsThailand Immigration Tips
Dec 8, 2023
a year ago
Joe ********
ORIGINAL POSTER
Hi everyone, I'm in England and trying to apply for a 60 day tourist e-visa, I've done this many times but this time there's no drop or drag button to click on to to download my bio-page of my passport and it won't let me go to the next stage, I've tried calling the embassy in London but they don't answer the phone, has anyone experienced this and how did you get around this problem, thanks in advance.
2,741
views
5
likes
58
all likes
21
replies
0
images
18
users
TLDR : Answer Summary
A user is experiencing difficulties applying for a 60-day tourist e-visa from England, specifically an issue with uploading their passport's bio-page due to a missing upload button. They have unsuccessfully tried contacting the embassy. Commenters suggest various solutions, including using a desktop instead of mobile, clearing the browser cache, adjusting photo sizes, and trying different browsers or devices. Some users share their own experiences with visa applications, including challenges and tips to navigate them successfully.
Andy **********
The e-visa site likes jpeg files, check the size of the photo, if it's too big it won't drag and drop, I little tip if you need to upload more than one photo just use a collage.
a year ago
Like
Reply
Adam ********
I would clear your “cache” in your internet browser. Also make sure you are using a well known browser like Chrome and it is upto date. Worked fine for me a few weeks ago.
a year ago
Like
Reply
Joe ********
ORIGINAL POSTER
@Adam *******
 thank you for your advice, I'll give that a go 👍
a year ago
Like
Reply
Reply to
Joe ********
Reply
Ricky ******
I just take pictures and download them. Some need to be compressed first.
a year ago
Like
Reply
Robin ********
Did mine last week mate . Everything they ask for had to be jpeg size . Have to use laptop or pc to do it .
a year ago
Like
Reply
Peter *********
@Robin *******
 I did a non O multiple entry on my phone, with photos on the phone, and used Adobe sign and fill for the declaration.
a year ago
Like
Reply
Reply to
Peter *********
Reply
Peter *********
Try turning phone on its side I had problem at first, then tried this and found the missing boxes
a year ago
Like
Reply
Peter *******
Just done mine, tried on phone but had to use laptop in the end
a year ago
Like
Reply
Phil ******
@Joe *******
 different browser and different device
a year ago
Like
Reply
Adrian *********
@Phil *****
 just looking at good advice. Didnt mean to comment .
a year ago
Like
Reply
Reply to
Adrian *********
Reply
Pat *********
Do on PC but maybe it's not dropping in because it needs resizing. Keep trying as they are taking time. Our visa took 23 days... Lesson learned as we had to come in on visa exempt and have to leave and come back in again now. We made a mistake by not attaching our flight from UK to ams. We just sent the Amsterdam to Bangkok return as there was no other box. Apparently we should have photographed all tickets together and sent them together. This time it was worse than the Thai pass during COVID.
a year ago
Like
Reply
Bob ********
@Pat ********
Was it not possible to get a 30 day extension in Thailand?
a year ago
Like
Reply
Pat *********
@Bob *******
 yeah I will get 30 and if lucky, they may take pity... But they are always telling me off lol and I needed 60 + 30. Should have done the 50+ but only had 35k in UK bank and they need 40k as I am part of a same sex couple. So depends when they change the law. It has been agreed in principle as far as I know but not yet in the royal gazette....
a year ago
Like
Reply
Reply to
Pat *********
Reply
Steve *******
Yep. Has to be done on a PC
a year ago
Like
Reply
Paul ********
@Steve ******
 Did mine on LT
a year ago
Like
Reply
Reply to
Paul ********
Reply
Stephen *******
Are you using chrome
a year ago
Like
Reply
Joe ********
ORIGINAL POSTER
@Stephen ******
, I've tried it on chrome but I'm still having the same problem but thanks anyway.
a year ago
Like
Reply
Reply to
Joe ********
Reply
Andrew ***********
Same here had to use a PC
a year ago
Like
Reply
Colin **********
Try a different browser?
a year ago
Like
Reply
Paul ********
Zoom out a few times, button may be hidden by a glitch
a year ago
Like
Reply
Wylie *******
No idea if this will work for you but if you're using your phone sometimes selecting the "desktop site" option will fix issues like that.
a year ago
Like
Reply
Reply to
Wylie *******
Reply
Thai Visa Advice and Everything Else
... members · 60% approval rate
The Thai Visa Advice And Everything Else group allows for a broad range of discussions on life in Thailand, beyond just visa inquiries.
Join the Group
Thai Visa Advice and Everything Else
View the Conversation
Thai Visa Advice and Everything Else
What should I do if I'm having continuous issues with the Thai embassy portal and risk losing my visa application fee?
14 comments
2 months ago
What should I do if I can't upload my passport photo while applying for a visa to Thailand?
30 comments
5 months ago
How can I navigate the new E-Visa system for Thailand as an older applicant?
124 comments
5 months ago
What should I do if I can't upload documents for my Thai tourist visa application before my flight?
40 comments
9 months ago
Why is the eVisa application for Thailand not working, and how can I apply instead?
1 comments
9 months ago
What should I do if I can't upload biodata while applying for a 60-day visa for Thailand?
22 comments
9 months ago
How can I resolve issues with uploading my passport bio page for the Thai Evisa extension form?
13 comments
9 months ago
What should I do if I'm having trouble paying for my 60-day tourist e-visa for Thailand?
12 comments
a year ago
What should I do if I encounter issues on thaievisa.go.th while applying for a 90-day visa to Thailand?
7 comments
2 years ago
What should I do if I can't upload multiple passport pages on the Thai E Visa application?
20 comments
3 years ago
What should I do if I'm having trouble uploading documents for the Thailand e-Visa tourist application?
2 comments
3 years ago
What should I do if my online Thai tourist visa application won't submit?
7 comments
3 years ago
What should I do if I'm having issues uploading documents for my Thai visa application?
6 comments
4 years ago
How can I resolve issues uploading my passport photo to the Thai online application?
7 comments
4 years ago
How can I resolve issues with the COE online application form for Thailand?
24 comments
4 years ago
Why can't I upload a copy of my passport for my Thai visa application?
34 comments
4 years ago
What should I do if I'm having trouble downloading my visa application from the Thai e-visa site?
9 comments
4 years ago
What should I do if the visa app freezes while uploading a photo for my 90-day marriage visa with a Non-O?
8 comments
4 years ago
What should I do if I'm having trouble applying for a Thai Non-Immigrant O Visa online using an iPad?
28 comments
4 years ago
How do I resolve issues with the Thai e-Visa photo uploads and signing terms?
28 comments
5 years ago
What should I do if I can't submit my Thai visa application online in the UK?
14 comments
5 years ago
What are some recommended agencies for obtaining a Thai e-visa in the UK?
35 comments
5 years ago
What should I do if I'm having trouble submitting my e-visa application for Thailand from the UK?
5 comments
5 years ago
What should I do if I am having trouble obtaining a Thai evisa from the embassy in London?
16 comments
5 years ago
What are easier methods for applying for a NON-OA visa online from the Thai Embassy in London?
46 comments
5 years ago
Data protection policyTerms and conditionsDisclaimerPrivacy policyRefund policy
The asq:thailand community, consisting of multiple Q/A groups with over 100,000 members, powers this platform. It is not an official government resource. Our members actively contribute to this resource, and while we strive for accuracy, we cannot guarantee its complete reliability. Assistance to travelers is provided as a community service.