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Answered3 years ago

What can I do if my payment for a visa fee on the THAIEVISA website keeps failing?

visa payment issues THAIEVISA payment methods credit vs debit card browsers and payment geographical lock for cards

Klaus ********

OP

asked Jan 22, 2024

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Hallo,

does anyone have problems with the payment of the visa fee on THAIEVISA website? I tried to pay several times with 2 different cards today and the payment crashed every time. sometimes ended with a simple beeing logged out or simply with nthe message "payment failed or canceled". retry.

Any advice? I tried a second browser already, same.

Answer summary

A user encountered issues when attempting to pay the visa fee on the THAIEVISA website, experiencing multiple payment failures and being logged out. Subsequent comments revealed that checking for geographical locks on cards, switching browsers, or using a different device might help. Ultimately, the user reported that the payment went through without further action required after a delay. Others shared similar experiences and offered further advice, like ensuring a real credit card is used instead of a debit card, and mentioned issues related to 3D secure settings.

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Alain ***************

Alain ***************

My mom had something called 3D secure off and called the bank. The had to activate it and wait for 12 hours to try again. Not from the e-visa site but from another one where she tried to pay. Maybe it’s the same

1

Jennifer ***********

Jennifer ***********

I had the SAME issue! I tried 3 different payment types and then tried on 3 different devices (iPhone/iPad/Laptop). Then, I tried to call the Embassy for my area (Washington DC) and sat on hold for 2 hours. Decided, since you get a 30 days free pass, I’d tackle the VISA when I arrive. BTW…moving day is in 7 days!! 😃

1

Klaus ********

Klaus ********

OP

@Jennifer **********

well, i am nearly that far, just to get 30 days and work from there onwards. the only problem, I have a return ticket 91day after arrival, so I think EVA AIR does not let me board in Vienna without a visa?

0

Otto *********

Otto *********

Also you need a REAL Credit Card, not a Debit Card.

1

Jay *******

Jay *******

It's an internet browser problem. Use a PC and not your phone to complete the application

1

Klaus ********

Klaus ********

OP

But today in the morning I opened my account and I was getting ready to start my payment session. BUT MY VISA HAS BEEN PAID FOR OVER NIGHT WITH MY PAYMENT SLIP FOR VIEW. Thank you for giving my problem thoughts. SOLVED!

1

Anthony ********

Anthony ********

this happens to me everytime. If you log out and then back in it shows your visa pending. Which means you've paid. Just a crap payment system.

0

Mike *********

Mike *********

Change the internet browser you are using or use a tablet or PC. Phone browser likely is the issue.

1

Klaus ********

Klaus ********

OP

I used 3 different browsers and even changed to a different desktop but same OS.

0

Mike *********

Mike *********

are you physically in the country where you are applying? Physically in the country of your passport?

0

Steve *******

Steve *******

Phone is fine to use in the UK

0

Mike *********

Mike *********

if using Apple iPhone safari browser then you will get errors. It isn’t about which country you are in.

0

Steve *******

Steve *******

Just pointing out that a phone works fine for evisa application in the UK

0

Klaus ********

Klaus ********

OP

Deactivating GeoControl did not help. same issue. This time direct Logout after "Make payment".

0

Henrik *****

Henrik *****

Have you checked if the cards have a geographical lock.

2

Klaus ********

Klaus ********

OP

Indeed they have. I will unlock and try again. Thanks for the great idea!!!!!

1

Klaus ********

Klaus ********

OP

By the way, all the errors came up because I used two ATM cards with creditcard function. But the same error occured with my real credit card but in the next morning the payment was done with the real credit card.

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