Answered3 years ago
What should I do if I'm having trouble paying for my 60-day tourist e-visa for Thailand?
I have completed my 60 day tourist e visa and as I have gone to proceed to payment I'm getting this and it won't let me do it
Answer summary
The user completed their 60-day tourist e-visa application but faced challenges during the payment process. Respondents suggested switching to a desktop for better layout compatibility, ensuring all fields are manually filled, and using different browsers if issues persist. One user found success by rotating their phone horizontally to access the correct button. A previous experience with a payment issue was resolved by contacting the embassy for assistance.
12 repliesnewest first
Click comment and we will ask for your email, then OTP, then name.
Joe ********
I had that problem last year so I phoned the embassy in London, I explained the problem and the lady took my payment by credit card. Try your application again on a laptop or pc, the layout is better, I did this last Monday and had no problems.
Joyce ********
OPThanks everyone. I eventually turned my phone horizontal and found the right button. It seems to have gone now🤦🤦
Gianpaolo ******
@Joyce *******
same same me😂😂😂Ricky ******
PC should be fine. I did mine last week, approved in 5 days, but I got a message at the end suggesting payment had not gone through. I left it, but all was OK.
Jocelyne ********
Same thing happening to me recently. I was using the Safari browser. I change for Google Chrome and then it went well.
Joyce ********
OPThanks for the info.
Stephen ********
Make sure you fill all questions in manually and don’t use auto fill.
David *********
Works better on the pc
Andrew ********
Takes awhile to catch up. I had log out and log back in quite a few times. Very slow but it caught up with itself eventually.
Phil ******
@Joyce *******
appears your application is incomplete
Tony **********
I did my 60 day visa last week. I found it easier to do it on a pc rather than a phone as the layout is a bit different.
SteBu ******
Try on Desktop. The mobile version looks a bit broken
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