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What should I do if I see the 'override' screen when trying to file a TM30 online in Thailand?

TM30 visa regulations Thailand immigration online filing visa issues browser issues user experience

Nov 11, 2023

a year ago

ORIGINAL POSTER

Anyone else getting this "override" screen when they log in to the online TM30 to file one on someone? 

Just curious, never saw that pop up screen before and if you say override it you can't file a TM30 (or that's what it seems like to me)

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TLDR : Answer Summary

Several users have encountered an 'override' screen when logging into the online TM30 system for filing reports in Thailand. Common suggestions to resolve this issue include clearing cookies, using a private browser window, and simply pressing 'OK' when prompted. Some users reported needing to delete and re-add addresses before successfully filing their TM30, while others experienced system hang-ups due to high traffic. There are also inquiries about navigation within the online system and printing registration details.

Noel *************

Just got back and when I tried to do my TM30 the address didn't show up in the ''Add'' screen. Admins pointed me to this post. I tried to add the address again but they said it was duplicate information. Deleted it. Added again. I was then able to proceed without further issue. Welcome back to Thailand 😃 To note, I also got the override message when logging in. Thanks for the help.

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Tod *********

ORIGINAL POSTER

@Noel ************

I think you got that override message because you didn't LOG OUT on a previous session, but maybe not..

Anyway, make sure you EXPORT the data after you enter/save it and print out that TM30 receipt that is now the official receipt and one last thing remember you cannot access previously filed TM30 data after 7 days

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Tod *********

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Bhakta **********

Does anybody know if there is a menu to switch between ‘register’ a client and ‘search’? Also how does one print the entire page of a registration, I don’t manage, not even as PDF …

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Bhakta **********

thanks, I will have a look

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Ellie *******

@Bhakta *********

, did you check the user’s guide from the link on bottom of login window?

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Ellie *******

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Eric *******

Yes the immigration system reporting is always hang, not available, change without a notification. I guess this is why they still can’t implement full digitalization submission for all their paperwork. Want to boost tourism and generate more investment but relevant agencies are not ready. I hope they can truly looking into this. Importance is simplify it, go full digital and make more for mobile APPS submission available.

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Tod *********

ORIGINAL POSTER

I messed with it for about good while, with different browsers, but no matter what I did it would not allow me to pick the previously approved address, 🙁

SO

seeing as this system allows you to have multiple addresses on one account, I added the address in again (exactly the same uploads, info etc) 😮

Once it gave me TWO choices to choose from there was no issue selecting the address filing the TM30, exiting the system, searching for it and taking a screen grab of the info and printing it for proof of having filed. (y)

Sure was a run around. BUT got it done

Thanx one and all for the suggestions. (y)

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Miguel ****************

Clean up cookies in your browser before start another session. Or even better, try it in a PRIVATE WINDOW on your browser.

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Miguel ****************

And.. be sure you have any session started in another device such as computer, tablet...

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Tod *********

ORIGINAL POSTER

@Miguel ***************

thanx for that info..

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Tod *********

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Jill ************

I tried many times for about a hour until successful, then had no proof. Hope it's ok.

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Frank **********

Yes I had that too when I logged back in to check the status of my report which was still marked as informed after having pressed the button…I hope all is good

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Jefferson *********

Happened to me the other and kept logging me out I was thinking maybe there was to much traffic

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David *******

For me, when I am logged in, sometimes the system hangs, so I 'X' out of it and then attempt to sign back in again. That is when I get that message. But I don't seem to get the message if I wait more than 15 or so minutes to log back in. Regardless, if I see the message then I will click 'ok' to override.

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จอห์น ********

Usually, you just need to press OK. This usually happens at night, so I think at this time the system is down.

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Benny *****

I had a similar issue. I couldn't register my tenant a few days ago, I had to delete the registered address and add it up again, then it's worked.

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Hans *********

just press ok, I had that too

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Tod *********

ORIGINAL POSTER

I did but then couldn't select the approved address to add a person on it into the TM30 system

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Claude **********

that pop up appears when you or someone else is already logged in in another session, usually it’s because you closed the windows without login out last time, stupid thing…

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Claude **********

they added gender fields you need to complete on the profile page and each of the address pages, once you updated those it will work

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Hans *********

For me it worked

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Hans *********

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