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Why can't I save my TM30 updates online after reentering Thailand?

TM30 Thai immigration online visa reporting expat issues visa requirements Section 38 app technology issues in TM30 reporting

Nov 17, 2021

3 years ago

ORIGINAL POSTER

TM30

Just done the one day test and release.

Back to the house now.

I tried to update to say I'm here again.

Can complete all the information, but it's not in putting to table.

Not saving.

Its the same address as always.

Is there a problem with TM30 on line currently?

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TLDR : Answer Summary

The user is facing issues with the TM30 online system when trying to update their registration after reentering Thailand. Despite being able to fill out the necessary information, the system does not save the entry. Comments from other users reflect similar experiences, with some suggesting using different devices or applications, such as the Section 38 app, which appears to have worked for many. It's noted that problems might stem from software temperamentalities, and for some, filing in person at an immigration office may be necessary. Additional troubleshooting advice includes turning off auto-translate features and verifying successful saves by logging out and back in.

Tod *********

those screen shots make it seem like you're using auto translate and auto fill. They have to be turned off. I messaged you about it

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David *******

ORIGINAL POSTER

Tod Daniels

I turned the auto translate off

Did it in Thai.

Created the record.

Allows to save.

Or so it says lol.

Thanks Tod

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David *******

ORIGINAL POSTER

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Tod *********

the way to know if it was saved is to exit out (actually log out and log back in, THEN use the "search" function, put the check in date in BOTH search parameter boxes and if the data comes up it was saved. If it doesn't it wasn't.

If it did save you need to do a print screen of that and it'll be your TM30 receipt.

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Tod *********

and you got that dialog box when you clicked the floppy disc icon in the top right, correct?

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David *******

ORIGINAL POSTER

Cheers

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David *******

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Ellie *******

that pop up means to save the "login" information to your browser. Not for saving TM30 record to Section 38 system....

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Ellie *******

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Tod *********

Use the mobile application called Section 38. it works for android without any problem

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Roger *********

We used the app last week without issue; first time since Pre Covid.

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Tod *********

Oh and I know the mobile android Section 38 app works because I just registered myself on it and then delete the registration (you can delete entries within 24 hours) 😉

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Tod *********

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David *******

ORIGINAL POSTER

Mine goes so far

Even shows record entry.

But when you save.

It disappears.

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David *******

ORIGINAL POSTER

It inputs

Then created the line entry.

Will not save.

Something about the sequence 1 not correct.

Or already created.

But nothing to see when you look at the table

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David *******

ORIGINAL POSTER

Will give it a shot again.

It works to the point of save.

Then it's not saving the entry.

Will check what the message is.

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David *******

ORIGINAL POSTER

Benjamin Hays unfortunately I'm on W10 and Android

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David *******

ORIGINAL POSTER

@Benjamin *****

Yes

And then tried W10

Using chrome.

Every day is another day later.

Oh well.

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Tod *********

David Allen I got the android app to work fine on my mobile 😕

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Tod *********

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David *******

ORIGINAL POSTER

@Benjamin *****

Using

*****************************************

*****

Just doesn't save

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David *******

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Jae *****

This looked promising but after downloading and filling in details, wasn't able to register.

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Ellie *******

Immigration eService app is not for TM30. It's for 90days reporting.

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Ellie *******

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Jae *****

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James ********

As you have reentered Thailand..may need to file in person at Jomtien...ask them.

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David *******

ORIGINAL POSTER

Appears its another temperamental software James.

I know the 90 days has to be that way 1st time.

Then can be using the app.

I'm pretty sure it's not do able on the mobile from memory.

Will try the PC.

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David *******

ORIGINAL POSTER

PC actually lets you input.

But when you create the line entry it will not save to file.

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David *******

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Ellie *******

Have you done successfully online before?

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David *******

ORIGINAL POSTER

Yes

It has my registered number and details.

Just will not add my contribution today.

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David *******

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David *******

ORIGINAL POSTER

I might try the laptop

I know that it's temperamental

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Chris **************

Didn't work on my laptop last week.

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Chris **************

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Hans *********

I did it with the ios app, no problem.

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Roger *********

Did ours a few days ago with the TM30 Android app. No problems.

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Hans *********

*************************************************************************************

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Ashley *********

Just had a look out of curiosity. I'm android. "This app is not available for any of your devices"

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Sharon *********

thanks but even though I changed my region to Thailand, still cannot download this app, says not in my region. Won't find this app in search either

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Roger *********

@Sharon ********

Its not the region; its the actual store settings that are different, but I cannot remember where you change it.

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Roger *********

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Sharon *********

thanks, could not find in playstore!

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Benjamin ******

@Sharon ********

Are you even in Thailand now?

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Sharon *********

@Benjamin *****

I live here and need register guests tm30. We r going to office and doing by paper as immigration page hasn't worked since April

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Benjamin ******

@Sharon ********

If the App doesn't work, and you have an actual hotel with a hotel license number, talk to the immigration office and see if they can't give you an e-mail address to send the TM30 directly to them.

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Benjamin ******

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Sharon *********

@Roger ********

how did you get tm30 android app please? I can't find anything like that on playstore

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Roger *********

@Sharon ********

I changed my "location store" last year to download a UK government app, so that is perhaps why I cannot find it anymore.

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Roger *********

****************************************************************************

*****

75?hl=en&co=GENIE.Platform%3DAndroid

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Sharon *********

@Roger ********

location store hmm

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David *******

ORIGINAL POSTER

@Sharon ********

*****************************************

*****

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David *******

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Roger *********

@Sharon ********

I cannot find it in the store either at the moment, but this is the icon from phone.

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Roger *********

@Sharon ********

Had it for years. Will see I can find the link.

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Ellie *******

@Sharon ********

You may need to set the country as Thailand.

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Sharon *********

thanks, it was on uk though its bought here and I live here! Now for the name of the app please!

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Ellie *******

@Sharon ********

App name is "Section38"

Provider/developer is "Immigration Bureau" for Android app, "Royal Thai Police" for iOS/iPadOS app.

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Ellie *******

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