How long does it typically take for Bangkok Bank to unfreeze an account after submitting paperwork?

Question

Poll - Bangkok Bank. If your account was frozen. From when you visited the bank and provided your paperwork (what date)- date to when it was resolved.   I provided my paperwork sept 4th. As of today no contact or updates.

Ask Thailand · Answer

The discussion revolves around experiences with frozen accounts at Bangkok Bank, with various users sharing the timeline from when they provided necessary paperwork to when their accounts were resolved. Users note delays in response from the bank, suggesting that visiting the bank in person is often necessary to expedite the resolution. Many emphasize the importance of direct communication with bank employees and management, and some users highlight the need for additional documentation such as proof of residence. Overall, there seems to be a consensus that prompt follow-up and in-person visits are crucial in overcoming banking challenges.

Jay ****** · Answer

Mine was 18 working days… I called the main branch on the 18th day. They called the branch that I opened up at in Hua Hin and they told me that a six month lease was not good enough, even though that was my second lease the first one being one year next one being only six months because I wanna upgrade and move into a bigger home after the six months… so I had my landlord make a new lease of one year. I submitted to Bangkok bank the next day and they open up my account in one hour…

So 19 working days total 😡

So 19 working days total 😡

Paul ***** · Answer

Supplied my paperwork & photocopies on 28th August. I was originally told their ‘head office’ would receive this, review it and un-freeze the account within 7 days. So far nothing. Went back in my branch last Thursday (18th Sept) and saw the same employee. I was told to wait another week or two, as their head office was very busy! So, currently frozen for 24 days and counting! 😔

Chris ***** · Answer

Locked on 19 Aug.

Visited BB on 25 Aug.

Unlocked on 5 Sept.

Pattaya branch.

Ej **** · Answer

Definitely go back in and check on the status. They may require other documents, but they are not going to call you. I called the bank after 2 weeks of no response, and they requested a “resident of certificate.” Without calling them or visiting, it might be a long time before it’s resolved.

Chris ************ · Answer

Update for me,  I went into a branch in Bangkok (home branch is in Koh Samui).  The lady called the Samui branch and was told they will unlock it tomorrow.

Jay ******* · Answer

Over 3 weeks since I provided all information.  Have not heard a word from them and account is still frozen.

Pete ********** · Answer

Go back to the bank. They wont contact you. I went in after 4 weeks . They asked me for my home bank info again and it was unlocked 5 minutes later. If you haven't gotten a second or third bank account in thailand go and do that