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What should I do if Bangkok Bank won't provide my non-O visa bank statement?
Non-O VisaThai ImmigrationBanking IssuesBangkok BankVisa RequirementsFinancial StatementsExpat Experience
Sep 8, 2025
8 months ago
Camera *****
ORIGINAL POSTERMy non o visa is on the 65000b method paid into Bangkok Bank I Can get the 12 monthly statement fron tha mbanking app but i have to provide a statement which the bank will not supply What do I do
TLDR : Answer Summary
The user is experiencing difficulty obtaining a necessary bank letter from Bangkok Bank for their Non-O visa application, despite being able to access their account statements through the mobile banking app. Other community members suggest trying a different branch of the bank, as some have had success in getting the required documentation that others could not. There is also discussion about changes in immigration documentation policies and some humorous remarks regarding the bank's refusal to issue the necessary letter.
NON-O RETIREMENT VISA RESOURCES / SERVICES
- Go to the Retirement Visa Section for information on requirements, including age restrictions, financial requirements, and necessary documentation.
- For immediate assistance, contact Thai Visa Centre directly via LINE at @ThaiVisaCentre or Email them.
- Explore recent discussions by using the Non-O Retirement Visa tag in the search box at the top of the page.
- Join the Thai Visa Advice Facebook Group to ask your questions, and get advice from others.
Pelle Erikssonā
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Absolutely Bangkok's best service I highly...recently on Facebook
Luca G.ā
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I used this agency for my DTV Visa...recently on Google
Trusted Retirement Visa Agent
OVER 100,000 EXPATS SERVED
#1 VISA AGENT IN THAILAND
Peter *****
Bangkok bank robbers i sent my step daughter 800 baht via my uk account that bank gave her 40 baht when asked why they said it was for fees for changing money from uk account
Ally ************
@Peter ****
Going from memory.. With BB there is a minimum fee of 200 baht for receiving an inward transfer from overseas.. and a maximum fee of 500 baht.. so this doesn't make any sense to me.. unless your home bank deducted a SWIFT fee from the remittance instead of from your account separately.. but using SWIFT to remit such small amounts into Thailand is not economical regardless of the banks involved.. for those countries that are part of the 'International Promptpay' scheme this is a far better alternative.. since fees are usually rolled into the exchange rate.. which means the recipient gets the sum of money you send.. some will charge the remitter a small fee on activation but again the receiving party is immune.. eg. for an outward transfer to a bank account in another country.. BB will charge 150 baht on top of the sum remitted.. which is far less than the combined fees of the remitting / receiving bank using SWIFT.. and the biggest benefit is the receiving party gets the funds instantly instead of 2-3 working days later.. just sharing some knowledge from recent research into this.. in case it helps someone else šDavid *******
@Peter ****
Bank to bank transfers always incur a fee at both endsReply to
David *******
Reply
Camera *****
ORIGINAL POSTERBut the bank has finished the letters required by I'm.igtatiom a e there lose the problem
David *******
@Camera ****
Only your branch. My branch still does themReply to
David *******
Reply
Roberto *********
Can the bank give you a letter to say they're not going to give you a letter? šš
David *******
For the 65k transfers you get the 12-month statement from the app
Simon *********
@David ******
if you have a proof of income letter from your embassy...David *******
@Simon ********
Nothing to do with that. I'm talking about a 12-month statementSimon *********
@David ******
which most immigration offices don't accept, unless accompanied by a proof of income certificate, from your embassy...Marty *********
@Simon ********
Several major embassies, including the US, stopped issuing income verification affidavits in 2019. Since then you get a account verification letter from the bank and a 1 year bank statement plus your bank book with a same day transaction. You donāt need anything from the US embassy to get a 1 year extension at Bangkok ImmigrationSimon *********
@Marty ********
UK embassy also stopped issuing income certificates... My local immigration still insist on it... They wont accept bank statements and verification letter, without an income certificate...Marty *********
@Simon ********
Also, by verification letter, I mean what is often called the bank letter which just states that you have a valid account, the account number, and the account balance at the time of the letter. It doesnāt address something like monthly income.Simon *********
@Marty ********
yeah, which is accepted here, for proof of 800,000, but not for 65,000+ per month...Marty *********
@Simon ********
For the monthly method my understanding is that your 1 year Thai bank statement must show that you have deposited at least 65,000ąøæ each of the previous 12 months into your Thai bank. The deposits have to show that they originated outside Thailand.I believe you have to use the 800,000ąøæ deposit method for the first year extension and then you can use that year to establish a record of monthly deposits
Marty *********
@Simon ********
Curious . . . which immigration office?Reply to
Marty *********
Reply
Camera *****
ORIGINAL POSTERThey say that they no longer issue the letters
Roberto *********
@Camera ****
It's branch-specific. Those dodgy Bangkok Banks in the Pattaya/Jomtien area are shitting bricks now! They've accepted so much in dirty money, staff have been sacked, and the auditors are going through the accounts with a fine tooth comb. Try a branch a long way from that area. Perhaps Rayong?Reply to
Roberto *********
Reply
Sue **********
@Camera ****
the bank must have given a reason why they suddenly do not issue the bank letter (I suppose you mean that and not the statement?) which everyone needs and is compulsory in all IO for extension of stayJohn **********
What reason do the bank provide for not issuing the letter?
Det *******
Immigration is going to need to change paperwork requirements.
Alastair *******
@Det ******
Department of immigration needs to modern up their requirements - itās 2025!One officer recently made a fuss with me about wanting to see a bank account book, this over a complete bank statement.
An account book - not seen in most countries since the 1970sšµāš«š!
We all smile, are all polite but FFS!
š
Mark ********
@Det ******
I doubt immigration will change policy for just two bank branchesGreg ******
@Mark *******
If all of Bangkok bank is a problem, they should. Those that meet the requirements but the bank refuses to document, that should not be a reason to deny a visa.
Mark ********
@Greg *****
But they don't. I got a letter week before last no problem, but my branch is in BangkokDet *******
@Mark *******
I hope the branch I use will provide the paperwork when I need it.Reply to
Det *******
Reply
Joann ********************
@Det ******
agree 100%Reply to
Joann ********************
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Kool *******
Which bank?
Camera *****
ORIGINAL POSTER@Kool ******
Jontiem and PattayaKool *******
@Camera ****
okay, but those are locations, not bank names. Again, which bank?Reply to
Reino **********
Reply
Brandon ************
Go to a different branch and ask for the bank letter. Multiple reports of some branches refusing to issue this, but then going to a different branch and getting it no problem.
Then consider switching banks ASAP.
Then consider switching banks ASAP.
Ally ************
@Mark *******
What you say here has some merit.. but for context I'd also like to know how many of the people that have had problems with BB have a retirement visa as opposed to a marriage visa.. my hunch is that very few of us who are on the latter have had banking issues.. since we are considered less likely to pose a ML risk.. being married to a Thai gives the bank some comfort.. and given that retirees have to evidence a higher deposit they are more likely to use an agent to fudge the financials.. like i said it's just a hunch but it's the historic practices tolerated by BB that has created the problem.. so they are culpable here and should not be freezing accounts without sufficient enquiry imo.. it's also possible some of the account holders affected don't have regular transactions to suggest they are actually living in Thailand.. ie. it is their permanent home.. which would also raise a red flag to the bank!Tony *****
@Mark *******
I only recently arrived here. On a NonO for retirement. I had everything that was required of me to open. Bank account. However it took me 3 days of constant travelling to open one. Those people that been here a while kept on telling me me I was wrong and there is no issue. There where. Quite a few posts from other people having EXACTLY the same issues. The landscape has changed. I absolutely agree with the comments in Bangkok Bank. Itās obvious. They got burnt and are doing due diligence. Their way of doing that is not the same practices many western countries would adopt so itās understandable people would see something that isnāt.
Again. I refer to my point that most are new arrivals are the people that are experiencing some issues not the established groups. Adding quotations remarks to comment doesnāt make them any more irrelevant I assure you. I was constantly getting told by people that I was wrong, yet there I was getting turned away by numerous banks.
Oh just to add just because Iām in this group doesnāt make me more or less real than any other groups.
Iām happy for any advice that helps me navigate some of the complexities living in a foreign country. Iām certainly not naive or stupid enough to hang my hat on it. It just helps to get an understanding of the situation on the ground at any given time.
Mark ********
@Tony ****
It's actually a worldwide initiative and Bangkok Bank is not the only bank who will freeze accounts if customers details are not verified. This is a Santander UK email a couple of months agoTony *****
@Mark *******
yeah. Iāve see this letter. I bank with them. My original comment is nothing to do with that. The recent incident in Pattaya involving BB staff gained a lot of media attention. Itās only natural that banks revise and update their SOPās. The difference here is see is that some responses may seem draconian to westerners. Where groups like this are invaluable is that they can give personal on the ground and timely information to see if the landscape is changingā¦.. or not. BB has taken a lot of criticism on these groups recently but it appears from others that other banks are also revising their SOPās. If youāre about to apply for an extension of stay itās pretty useful to understand the current environment.
Reply to
Tony *****
Reply
David *********
Change banks arfter u sort it fck bkk bank
Joann ********************
@Brandon ***********
tried that Thursday 3 different times. No way to get it so we went to an Agent then opened up a new account to deposit intoMerlyn ******
my bank brought out a paper telling them, letter no more. I insisted immigration needs it, & for ąøæ100 they did it, all went good @immigration.
Brandon ************
@Joann *******************
has nothing to do with this question.Joann ********************
@Brandon ***********
we tried to get a bank letter.Joann ********************
We do the 65k plus a month for years. Never had a problem in the past for a letter until now
Brandon ************
@Joann *******************
okay. You made it seem like you just wanted the agent for a bank account. Everyone should be getting rid of Bangkok Bank at this pointDavid *******
@Brandon ***********
Except for those of us who are above suspicion? ššššBrandon ************
@David ******
no, everyone should be getting rid of Bangkok Bank. They've shown a clear disregard and borderline hostility to every foreign account owner.David *******
@Brandon ***********
Yeah, I don't know. I think it's mainly those who have used agents or are on tourist visas. The 800k in and out on the same day stinks of money-laundering and has raised so many red flags. I'm in Bangkok and use a branch here which doesn't have too many foreigners, and they treat me with total respect. My account hasn't been frozen, and I got the immigration letter two weeks ago with zero problems! You'll have to excuse me for not following your advice, after all it's you visa agents who have caused many of these problems. Unfortunately, a few honest people have been caught up in the scamBrandon ************
@David ******
multiple people who have done nothing wrong have had their accounts frozen 2-3 times. They go submit all the paperwork the bank asks for and then when a few weeks later it's locked again and they're asked to submit everything they already submitted again. And now they're refusing to issue bank letters for people who use monthly transfers for their extensions.
None of this has anything to do with agents. The bank is just treating its customers like shit.
And I'm certainly not a visa agent, so don't call me one.
David *******
@Brandon ***********
Well that's misinformation to start with. I got a letter just two weeks ago and my account has never been frozen. I maintain I've always done the right thing. You are aware some expats actually believe getting agents to pay the 800k is completely legal, so they're not going to say they're doing the wrong thing are they?Tony *****
@David ******
why the laughing emoji?David *******
@Tony ****
Because I find it funny in light of the poor information from the moderators of this group recently. You are aware this group is owned by a visa agent?Stuart *********
@David ******
What poor information has been given? The group is owned by a visa agent but they donāt tell us what to say, nor to promote their services. The moderators on this site give out information based on real-time issues. If you have issues with the information tell us.
David *******
@Stuart ********
I guess it's the "we know best" attitude with little space for flexibility or errors. Both you and Todd were telling people a year ago that an extension for a DTV would cost 10,000 baht, even though others were saying the viewpoint from CW was 1900, but you insisted it was 10,000 baht. Todd went further to say each border bounce would be 10,000 baht. Those were definite answers. To any lay-person, it sounded like both of you were anti-DTV, because it was scaring the crap out of agents. Brandon recently was telling people that the 12-month bank statement obtained from the app was not acceptable to immigration, even though about a dozen group members (myself included) were saying immigration (specifically CW and Hua Hin) DOES accept them. Brandon couldn't acknowledge he was wrong, in fact stating that they SHOULDN'T be accepting them. Now come on, do you guys really believe what you say must go, even when proven wrong? This group used to be very good, but it has deteriorated in the last year or soStuart *********
@David ******
Tod and I and Brandon will give you the best advice available as it stands of now. Thatās what we do. None of us are paid to do this. We do it to try to help people navigate the complexities of the Thai immigration system. Others will spout answers that say ācheck the Thai websiteā for up to date information, but donāt realise that the Ministry of Foreign Affairs is a completely different department of government to immigration and quite often get it wrong.
Weāre not perfect. We may not get it right all the time but weāre here to try to help.
David *******
@Stuart ********
We might be talking about a different Tod. I'm not referring to Tod Daniels who I have 100% respect for, I'm talking about that other jerk forever pushing Thai Visa Centre and abusing and degrading people who disagree with him. He's done Thai Visa Centre immense damage and doesn't even realise it. Several of the group of retired businessmen I meet with very often have gone to other agents now as they won't support that moron's company.Stuart *********
@David ******
Ok. I was referring to Tod Daniels who isnāt in this group but well known in our sister group. I donāt know the other one you may be referring to.David *******
@Stuart ********
I think he's one of the owners of Thai Visa Centre. I'd say you do know who he is, but like Brandon you're distancing yourself! It's all good - I'd do the sameBrandon ************
@David ******
Are you talking about that asshole Tod McGowan? I've had him blocked for ages.David *******
@Brandon ***********
Good detective work! Actually, I've noticed he hasn't been around much recently telling everybody how great he is, and how stupid they are. So he really has no connection with @THAI *****************************
? He was forever dropping the name, which as others have discussed before was costing the company potential business due to his derogatory remarks. That's interestingBrandon ************
@David ******
he has no connection to the best of my knowledge. I think he just likes telling people they're wrong and he's better than themStuart *********
@David ******
I was stating that because at the time the head of immigration for Southern Thailand told us that. I had no reason to believe that it wouldnāt be the case. As it transpired it wasnāt the case but immigration really donāt want to do extensions for DTV. Some have managed but most will find the best option is to bounce.Tony *****
@David ******
itās advice. Some dodgy bad advice but plenty of good advice. It matters not to me who owns it as long as it helps. And most of what Iāve seen Brandon relay has been spot on. Some of it, i,e what led me to comment on is just relaying of other peoples experiences. By doing that any trends can be identified. Some of the worst comments are those who just kick that into touch. Iām new here and the one thing I find most striking in this group is that thereās a body of contributors that have been in Thailand a long time that refute comments and experiences from newly arrived people. Itās plainly clear that things have changed dramatically over the last few months if not weeks. Those going through those changes now are the most valuable contributors in this group.Tony *****
@David ******
in Brandonās defence Iāve seen plenty of posts in this group saying that exact thing. It appears to be a new phenomenon which is steadily increasing. Hopefully itās just a blip. One thing Brandon canāt be accused of is misinformation. Heās one of the most accurate contributors on this groupDavid *******
@Tony ****
With all due respect, we'll have to agree to disagree on that. Much information relayed recently has been incorrect.Reply to
David *******
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