O2 Luxury Hotel - AQ / ASQ

• Large and pleasant room with balcony

• TV the channels offered did not always work

Pleasant hotel to spend a quarantine. The food was correct with the possibility of ordering outside.

• Nice room. Good internet.

• Give me beer with food.

Thailand is way too scared of covid. 7 day quarantine is enough with 3 negative test. No regular tourist will lock up for 14 days. Only thing you accomplish is to kill tourist business.

• WIFI was ok
• Nice nurses and good service by the covid tests
• Balcony

• One day forget the dinner completely and it need 2 calls until I get something to eat.
• Some times not get the right meal
• When the meals was coming, most time not nocking on the door. Many times the food was cold.
• The response from the staff was often very slow
• They excused for some of the mistakes, but then it not change to better

For This price I think when can expect better service. Nice was, to have a microwave in the room. But cold French fries or burger you can't really warm up in the microwave. It think the microwave is more there that they don't have to deliver hot/warm food.

• The the room had a balcony
• Great wifi
• Room looks clean

• Terrible service
• No balcony furniture
• Food was not the greatest

There are a lot of small things about this hotel that would bother some people. (No English TV channels, bathroom smells, no balcony furniture, no shower temp control, inconsistent water pressure, not overly great food, food comes cold etc…) Generally none of those bothered me. I had read a lot of reviews on the staff and lack of any service. I kind of ignored it and figured it was just someone who maybe wanted too much. Either the staff are very understaffed or very lazy. I spent over 30 mins waiting for someone to help me unlock my room when I got locked out. Another time all my power (including AC) got turned off. I had to call and message the staff many many times before someone came and did a 15 second fix over an 1hr and a half later. I spent the time boiling hot and just waiting for someone to come and fix it in seconds. If you come to this hotel. It’s not bad overall. If you ever need anything urgently. Expected an hour or two wait. Other than the staff. I actually had a good stay.

• Great Space(The rooms were big - Living area and sleeping area
• Food was in small portions
• Microwave is a must
• The balcony was great - You could Speak with the neighbors
• 7-11 Service was great (Had a list you can order from)
• You can have food and other stuff delivered to your door (Relatives can also drop things off)
• Temperature checks (10am and 6pm)
• Close to airport (20 minutes mini-bus ride)
• Connect with nurses and hotel via Line, Whatsapp or WeChat
• You had to walk to do the covid tests to 5th floor - Which was nice because you could stretch your legs a little

• Food portions were quite small
• Not a lot of variation in the meals (same weakly)
• Hard to communicate with the hotel via the apps (But you can just call them from the telephone in the room)
• No cleaning service, so had to order broom, etc
• My TV had no channels connected - So ask in advance to see if you can have some

I had a nice time there. The room was big with a living space, sleeping space, and a big balcony. ..

• Great staff, balcony was great , you can order from 7/11

• TV was terrible, Food portions small

TV was terrible, no access to Netflix so make sure you bring lots to watch on a laptop , but overall great

• Food was really great and a lot of variety. I could ask for not spicy too.
• Staff was friendly and helpful
• Can order things from 7-11
• Prices on restaurant menu were very cheap
• Room had microwave and fridge
• Pajamas and towels provided
• Room was very clean and had a balcony

• Not enough electric outlets (only one that I could access)
• Only 3 stations on TV that were not interesting
• Water pressure was not steady (10 seeconds strong, 10 seconds weak)
• Cannot control water temperature (fixed)
• Took many tries for staff to show me how to order from 7-11 because many could not speak English well.
• Nowhere to go downstairs after negative COVID test. Only stuffy, non-a/c area near lobby. No garden, no pool. Room was more comfortable.

Hi. I recently did my quarantine at O2 Luxery Hotel. I would start by saying 'luxery' is a big stretch. The room and premises were acceptable. Definitely not 'luxery'. It was very clean and quiet, but no garden or pool. All rooms have balconies. I was in a 'standard room' The hotel staff were friendly and helpful, but sometimes did not understand me. The food was excellent though. And when I did order from the hotel restaurant, the prices were very reasnable. A few things I think could be improved though. Room did not have enough outlets.There were only 2, and one as behind the microwave and inaccessible. The other was on the night table. Fortunately, I have a small extension chord. On the days you could go downstairs after your first negative COVID test, it was not worth it. The only place you could go was a stuffy non-air-conditioned seated area on the ground floor. Not interesting. Much more comfortable to sit in my room. There was no garden or trees or pool area. You could not control the water temperature because it was fixed. It was comfortably hot, but the water pressure was not steady, so you would have a good jet for 10 seconds and then much less for 10 seconds.

• Not very good

• Not like its pictures.
• No real reviews on it.

Not very good, honestly could consider another hotel or maybe live in a truck is better then this one

• Room space
• Internet speed
• Accessible balcony
• 7/11 Service
• Hassle free refund after quarantine shortage to 10 days
• Hassle free amendments after airline reschedules

• Foods always half warm, but microwave available to heat it up

I actually imagined it to be a worse experience, but it was as comfortable as a quarantine could get

• Positive things always with fruit / dessert
• Pros things the rice box quality bad

• Negative things, hotel staff response not really efficient
• Cons thing, good space of hotel.

For rice box can be better, not like providing the cheapest rice. Hotel staff should have more active response and

• Good wifi, reasonable space, good staff and service

• Tiny balcony with no furniture, variable food quality- some inedible. Rat issue. V poor tv service.

I would not recommend this hotel for the following reasons. The food quality varies from good to inedible. There is no excuse for this. On one occasion I had a rat in my room, it got in via a hole under the bathroom sink, this was bunged up with tissue paper! I got no apology or anything from management and had to clean up it’s droppings myself. With little else to do for two weeks, tv is important. This hotel has the worst tv I’ve ever come across. Half the channels are off at any given time, half are Chinese anyway. Make sure you take a firestick. The balcony is about one metre by two and also contains a drying rail and two very noisy a/c units. I had to ask for a chair - I got a dining chair. I didn’t/couldn’t use it much. The so called relaxing area is an unshaded rooftop. On my two days it was probably 40 degrees up there and virtually unusable. Avoid.

• All

• Nobody

Recommended. Even if it is located on the outskirts it is irrelevant to the end. At least on the balcony you can breathe less polluted air.