The Silver Palm - AQ / ASQ

• Friendly and helpful staff
• Relaxing
• Balcony
• Size of room
• Clean and comfy beds
• Yummy Thai food
• Smooth booking process

• Food delivery quite early

I couldn't be much happier with my choice. The 55sqm Superior Studio with huge balcony was fantastic for the 14 day ASQ I had to go through. Plenty of space to do sports, even a bit of room running :) Thanks to the balcony and nice open views, it never really felt like quarantine to me, more like staycation. Beds were super clean and very comfortable. Wifi was good most of the time and sufficient for work. Food was delivered early, I made it a habit to eat whenever it was at my door. Portions were plentiful. Except for one 7Eleven order, I ordered coffee from the room service a few times in the afternoon; their Ice Coffee and Double Espresso is really good! Would certainly use Silver Palm again for ASQ.

• Food was really good.
• Staff always helpful

• Nothing negative to say.

It was a pleasant 14 days with so much delicious food. Good wifi. Nice big balcony and snacks from 7/11 delivered to our room. Regularly got clean towels. Expensive but worth the money.

• Spacious bright room with comfortable bed - enough space for home workouts (lunges included) and pacing
• Nice to have an induction stove to warm up meals
• Meals were good on the whole, plus some nice treats from time to time - ice cream, muffins, etc.
• Staff response time - Communicating through Line. Requests were solved swiftly
• WiFi strong enough to have two laptops + phone virtually day.
• TV has HDMI outlet - bring your own HDMI cable - but really enhances the atmosphere of the room
• BALCONY - main reason why I chose here - great to have a place to soak up the sun, observe daily life, plus lovely green view!
• Large walk-in closet to store suitcases and organise clothes
• C19 admin - Temperature checks and PCRs very easy
• Easy to sleep - Blackout curtains and no noise pollution from outside.

• Cold meals at the start - as delivery time is understandably not aligned to our meal body clocks.
• Above issue easily fixed after ordering a cheap pot & pan from JD Central, next day delivery.

Very pleased with my choice. Easy to work and relax during this mandatory time. I found the service great, easy to communicate with staff. Would definitely recommend this place if you have to ASQ.

• Large bright room with comfortable bed
• Nice to have a kitchenette so you can organize your meals, and a large fridge
• Meals are good, not many choices but good quantities. But you need to add the cost of a microwave rental (1000 baths) as you cannot possibly have diner at 17:30 and meals are served cold.
• Very reactive staff. Communicating through Line. Delivery of water or fixing a wrong breakfast delivery was quick.
• WiFi had to be fixed on arrival day, done quickly with no fuss. Then no trouble, only reset twice which was done as soon as I called.
• You can order from 7/11 via staff (with a 20% fee). Sending order with picture of product makes it very easy
• I found the balcony a lifesaver to get noises of outside life, birds and conversations
• Being on 3rd floor so on top of the trees
• The large walk in closet allows to organize your clothes
• Everything for temperatures checks and swabs was easy

• Cold meals but easily fixed with the microwave rental.
• Noise of scrapping chairs above my room. Fortunately only the last two days. Maybe put something under the chair legs so the noise is attenuated ?

I am definitely happy with my choice. I found the service and the staff great, smiling (behind the mask), easy to talk to. It was a quiet stay in a comfortable room.

• The atmosphere and construction of the hotel is normal, but there is a large balcony, and the reception staff are very friendly and comfortable.

• It was a pity that there was no washing machine and microwave. Also, I feel that the sound in the next room or the room above can be heard relatively.

When I used LINE to contact the reception staff with what I wanted, they bought me what I needed from 7-11 and gave me a quick response such as replacing the light bulb.

• WIFI doesn't works very good especially if you need to work in conference call , must be improve.
• no micro wave in the room you need to rent one for 1000THB if you want to eat warm .

I was in 55sqm suite room comfortable with Balcony 45000 thb , the food was ok considering the ASQ restriction, the service was also good

• nice big room
• comforttable bed
• great service from staff
• food is nice
• internet was good
• balcony is a bonus
• can order stuff from 7-11

• nothing negative

great place to spend your quarntine time ,the staff where always friendly , i would stay here again

• Room with large area ห้องใหญ๋ไม่อึดอัด
• Wide balcony with green view ระเบียงกว้างมองเห็นต้นไม้ใบหญ้า
• Large wash basin that can do hand laundry อ่างล้างหน้าใหญ่ใช้ซักผ้าด้วยมือได้
• Well lit room with mosquito screen ห่้องมีแสงสว่างดี และมีมุ้งลวดกันยุงทำให้เปิดประตูที่ระเบียงได้
• Can order food delivery in from outside สามารถสั่งอาหารมาส่งได้
• TV with HDMI connection TV มีช่องต่อ hdmi
• Good service/ attentive บริการดี

• Average food, Limited menu อาหารพอทานได้ ไม่พิเศษ เมนูมีจำกัด

Good room, Good service, Good ASQ hotel, happy. ห้องดี บริการดี เป็นโรงแรมที่ดีสำหรับการกักตัว สมควรพิจารณาอย่างยิ่ง

• Balcony if the major positive side
• Friendly staff

• Very average food (served cold)
• Noisy (main road and railway close by)
• No cleaning for 14 days
• Mice or rat in my ceiling

The main reason for me to choose this hotel was the balcony. For this, no disappointment. I just learnt at arrival that I will have to stay in the room for 14 days (no walking time around the swimming pool for the second week as my 1st quarantine). I thought the price (50K which is more than 3000 BHT per day) was high enough to get good food but obviously not. Constantly served cold. Only 1 choice for dinner which is served a 5:30pm, sometimes before. After few days, I asked to change room due to the noise (single glazed window) of the road and the staff managed to move me to a quieter one. Bring some ear plugs if you have a light sleep. Luckily, no insect in the room which is a positive but in the second room, there was a rodent in the ceiling walking during the night. There should be worst place to stay but better one as well. The staff was very kind.

• Good balcony / Scenic view with trees / fresh environment / Bed comfortable / room facilities

• Food delivered too early (4:30 pm for diner) / No microwave / Wifi unstable

General stay was positive, thanks to a friendly staff and a huge place to stay during quarantine. I recommended the 60 sqm room on ground floor for a fresh weather

• Balcony, spacious rooms, good natural light

• Limited choices in the Food Menu, there is a kitchen but there is no kitchen appliance and we cannot cook

The pictures shown on the website are outdated, the room and furniture are actually quite old, especially the sofas.

• Services, balcony, good food, size of the room

• Food somehow cold when it’s time to eat but I got a microwave

I did another quarantine in March. This one was much better and the staff always nice and helping. Luckily it was a lockdown period as maybe it could be a bit too near the main road and so a bit noisy

• The staff was very helpful.
• The nurses were also supportive.

• No room cleaning service due to the government regulations
• The last swab test was poorly administered, this nurse was new to me and she inserted the swab quite abruptly.

The staff was friendly and supportive. The catering staff attended my dietary requirements and requests, but the overall quality of the food is just average, I was expecting more. I was also very disappointed with no room cleaning service, although that was to comply with government regulations.

• Excellent service
• Reception staff were very helpful.
• Accommodation was roomy and comfortable.
• The hotel was quiet and I did not experience anything louder than muffled noise from neighbours.
• Balcony was most valuable. It was sheltered from rain, a good size, gave valuable access to outdoors.
• While food was delivered regularly and of acceptable quality, it should have been hot but was tepid when it reached the room. I understand that there were a number of stages food had to go through before reaching a room. However, more cold choices on the menu may have solved this problem.
• Staff who accompanied residents to Covid Testing were pleasant and helpful.

• Sheets, towels, etc were not changed during the 14 day quarantine.
• Fresh sheets were not provided to residents so that they could change their own.
• Wi-Fi worked intermittently, and one technician who came to the room to try to sort out the problem was not very helpful. Inability to communicate because of language difficulties may have been the problem.

I was pleased with my choice of quarantine accommodation. It was comfortable and roomy and the balcony was a big bonus. I would recommend The Silver Palm to those looking for quarantine accommodation.

• No comments

• Loved the hotel

The hotel was very clean and staff was friendly and quick to provide service to door step, lied the experience

• Very friendly staff, nice spacious room, great balcony

• Wifi cut out every few days, had to call reception to reset password. Shower not the best.

Overall very happy with the facility, would definitely use again. Staff were super friendly and helpful.

• Very friendly staff
• Deluxe room has a big balcony with a big sofa
• Food was OK for me

• The food was not always hot when arriving at my room but understandable when they have to do room service for so many people

I choosed The Silver Palm because of the balcony. It is so big and open from beginning. You can sit or sleep on the comfortable big sofa there. If too much sun you can close the net doors outside. The room was also big enough for me. The staff was always very friendly. I ordered things from 7/11 and needed a universal power adapter and all was delivered quickly.

• Good Thai food

• Very limited meal choice, need to pre order 7/11

Clean room, large patio. Great wifi, not much to fault apart from very limited menu, and 20% surcharge on 7/11 purchases. Friendly staff.

• Big room
• Clean
• Good service
• Nice bed
• air conditioning working fine

• Some better chair outside on balcony

This quarantine stay was the most boring I have been through, to keep my body going I walked 5000 steps every day but still felt bad at the end. Good hotel near the airport, large room with balcony, great.

• In selecting this hotel I requested an upper floor, king size bed and a balcony. All provided.
• Stayed in Studio 301 14 days. Not quite the solitary confinement I was expecting, actually relaxing.
• The hotel looked a little dated, but this is typical, as was the room décor. However, having selected this from the
• ASQ website, the room was very big with balcony. No direct sun for lounging and greenery limited the view, but being able
• To go outside was good. 1 chair, stool/table, ashtray.
• Again, a big spacious room with ensuite and kitchenette with hob, although no pots/utensils. Big ensuite with shower(no bath)
• 1 fork, 1 spoon, 2 teaspoons, 1 plate, 1 bowl, 2 mugs, 2 glasses, 1 kettle. Big fridge.
• Bottled water, tea, coffee, sugar, coffeemate. Plenty of tissues and bin-liners. .Simply request to be replenished.
• Good full-length blackout curtains.
• The old TV had only 2 English channels, Sun Movie (sometimes), Warner TV. I cannot understand why Smart TVs are not hotel standard.
• I brought a laptop & HDMI cable, so this was good for youtube.
• The WiFI was faultless.
• A big comfortable king-size bed with 2 firm & 2 soft pillows. Change of bedding/towels, simply request from housekeeping, and do it yourself.
• The sofa was lwo and pretty uncomfortable, so rarely used.
• The organisational setup was very good. The hotel had everything covered from pickup, reception, room service,
• Nursing, getting twice daily temperature and 3 Covid tests. Line app was used for contact with Nurse and reception (room service),
• and telephone available. Food was very good, although mostly luke warm, but plentiful. A 14-day menu booklet was provided for completion
• and submission previous day. Sometimes I had to omit lunch, as servings were big. Salt n Pepper had to be requested daily on the notes.
• Fruit juice & milk on daily request.
• Food was delivered in plastic containers with additional plastic knife and spoon, placed outside the door, followed with a knock,
• 08:30. 12:30, 17:00. No consideration for jetlag or UK time difference in the early days.
• Temperature requested 8am & 16:00. Again, no UK time slots!
• Rubbish deposited outside door for daily 6pm collection
• Additional supplies could be ordered through room service from 7/11 to arrive next day.
• All staff I dealt with spoke good English, and were, as always, very polite.
• No alcohol is allowed whilst in ASQ. My hand luggage was scanned on arrival at customs BKK. I pre-empted this and could not donate!
• Regardless of the location for quarantine, you are stuck within 4 walls; this big studio was extremely pleasant. If I had to repeat the experience in BKK,
• I would use Silver Palm again. However, maybe next time Samui!
• A separate room service was available for Thai food and sandwiches, pay extra/
• Checkout was a breeze. All paperwork and bill for excess ready.

• No Smart TV
• Last Supper was very disappointing. Spicy fish.

Spacious, comfortable, relaxing. Highly recommend. I would use Silver Palm again, if I had to repeat