You need to visit your branch and update all of your details with the branch.

They asked me for my address, my occupation and passport. I gave them a copy of my rental agreement, made copies of my passport and I had to sign about 6 pages of documents.

They updated and everything was restored with immediate effect.

I too thought I only had to visit any branch, updating my phone number which is connected to the bank app. But they actually want us to update all of our details at the branch who we opened the account at. The lady said this will be needed every 2 years going forward.

@Ellie ******

yes, I just realized that even with DTV, we still need to report🤦‍♀️😏 I understood at 1st this falls away and only show address on 180 days..😞

@David *******

thanks

Not sure if I’m missing something in this post…but as far as I know there is no 90 day reporting on the DTV? It’s 180 days🤷‍♀️Has the rules changed at some stage?